Customer Service Representative-Planet Fitness

Lansing, MI
December 26, 2024
Full Time
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Average Pay*: 12 to 15 dollars
*average hourly rate for this position in your area
Deadline date:
$0 - $0

Job Description

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Job Title: Customer Service Representative

Company: Planet Fitness

Location: Lansing, MI

Pay: $12 – 15 per hour

AI Pay Analysis: The hourly rate of $12 to $15 for a Customer Service Representative in Lansing, MI is generally on the lower end of the spectrum when compared to national averages for this role. According to various salary data sources, the typical hourly wage for customer service representatives in the United States typically ranges from about $14 to $20, with variation depending on factors such as experience, specific industry, and region. In Michigan, wages may align more closely with the lower end of this scale, but $12 to $15 still falls short of the competitive range, especially considering the rising cost of living and minimum wage adjustments. Therefore, while this rate may be acceptable for entry-level positions, it may not attract experienced candidates or reflect the skills and responsibilities typically associated with customer service roles in the current job market.

Job description:

Are you looking for a rewarding opportunity in a vibrant and supportive work environment? Do you value personal growth and the chance to enhance your skills daily? If you resonate with these qualities, we invite you to consider this position at Planet Fitness, where we foster a culture that genuinely cares about our team members. We equip you with the tools necessary for success both inside and outside of Planet Fitness.

Role Summary
The Team Member plays a vital role in delivering an exceptional experience to our members. By providing outstanding customer service to Planet Fitness members, prospective members, and guests, you will contribute to creating a welcoming atmosphere.

Essential Duties and Responsibilities

  • Greet members, prospective members, and guests, ensuring a high standard of customer service.
  • Manage all front desk activities, including:
    • Responding to phone inquiries with a friendly demeanor and assisting callers with various questions.
    • Checking members into the system.
    • Facilitating new member sign-ups.
    • Conducting tours for prospective members.
    • Making necessary updates to member accounts.
    • Addressing member questions and concerns promptly and professionally, escalating issues to the Assistant Manager or Manager as necessary.
    • Contributing to the maintenance of cleanliness and organization within the club.

Qualifications/Requirements

  • Prior experience in customer service is preferred.
  • Basic proficiency in computer skills.
  • A genuine passion for fitness and health.
  • An upbeat and positive attitude.
  • Punctuality and reliability are essential.
  • Exceptional customer service skills, with the ability to interact positively and professionally with members and co-workers, consistently exceeding expectations.
  • Strong listening skills coupled with the ability to empathize and resolve issues effectively.
  • Demonstrated diplomacy in all interactions, utilizing appropriate behavior and language.
  • High school diploma or GED equivalent is required.
  • Applicants must be 18 years of age or older.

Team Member Benefits

  • Complimentary black card membership.
  • Mentorship opportunities.
  • Pathways for career advancement.
  • Continuous leadership training.
  • Health insurance for full-time employees.

Physical Demands

  • Continuous standing and walking throughout the shift.
  • Frequent verbal communication in person or over the phone during the shift.
  • Ability to occasionally lift up to 50 pounds.
  • Potential exposure to toxic chemicals during shifts.

Job Posting Date: Mon, 07 Oct 2024 01:54:37 GMT

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