Hotel Front Desk Night Audit-Fairfield Inn & Suites Hilliard West Columbus

Job Description

Job Title: Hotel Front Desk Night Audit

Company: Fairfield Inn & Suites Hilliard West Columbus

Location: Columbus, OH

Pay: $14 per hour

AI Pay Analysis: An hourly rate of $14 for a “Hotel Front Desk Night Audit” position in Columbus, OH, is generally below the industry standard for this role. As of 2023, the average hourly wage for hotel front desk staff in Columbus typically ranges from $15 to $20, depending on factors such as experience, the size of the establishment, and the specific responsibilities involved. While entry-level positions may start at lower rates, a pay of $14 might struggle to attract and retain qualified candidates, particularly in a competitive job market where cost of living and wage expectations continue to rise. Therefore, it may be beneficial for employers to reassess this rate to align more closely with market conditions and attract talent effectively.

Job description:
Thank you for your interest in the Hotel Front Desk Associate position. A signing bonus of up to $250.00 is available—please inquire during your interview.

The Front Desk Clerk plays a vital role in delivering exceptional service to our guests by assisting with check-in and check-out processes, efficiently managing phone communications, and addressing all special requests for services or information in accordance with established policies and procedures.

To excel in this role, candidates must demonstrate the ability to perform essential duties proficiently. Reasonable accommodations may be made to enable qualified individuals with disabilities to fulfill the essential functions of the position.

Key Responsibilities:

– Address and resolve guest complaints to ensure a high level of guest satisfaction.
– Anticipate guest needs, respond promptly, and acknowledge all guests, regardless of activity or time of day.
– Foster positive guest relations consistently.
– Maintain comprehensive knowledge of the following at all times: a) hotel features and services, including hours of operation; b) room rates, special packages, and promotions; c) daily house count and expected arrivals/departures; d) scheduled group activities.
– Manage the assigned cash bank accurately and securely.
– Answer the department phone within three rings, utilizing appropriate greetings and telephone etiquette.
– Manage guest check-ins effectively.
– Verify registration card information with guests.
– Collect and input backup information for guest credit/payment methods; accept cash when necessary.
– Coordinate with the Bell Person to assist guests with luggage transport to their rooms.
– Effectively handle overbooked or walk-in guests.
– Accept and record wake-up call requests from guests.
– Monitor, send, and distribute guest faxes as needed.
– Communicate relevant guest information to designated departments and personnel (e.g., special requests, amenity delivery).
– Collaborate with Housekeeping to resolve discrepancies related to room status reports.
– Reconcile the cash bucket check with the in-house guest ledger report; report any discrepancies to the Manager.
– Process all guest check-outs.
– Handle adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.

Education and Experience:

– A Bachelor’s Degree in Business Management, Hospitality, or a related field is preferred, or equivalent years of experience.
– A minimum of 2 years of experience in a Marriott Hotel setting is preferred.
– Previous experience as a hotel front desk associate is required.

Drug and Background Checks: Employment offers may be contingent upon the successful completion of background checks and/or drug screenings.

Job Posting Date: Sun, 13 Oct 2024 07:55:31 GMT

Apply now!