Front Desk Cashier-Planet Fitness

Lansing, MI
December 27, 2024
Full Time
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Average Pay*: 10 to 15
*average hourly rate for this position in your area
Deadline date:
$0 - $0

Job Description

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Job Title: Front Desk Cashier

Company: Planet Fitness

Location: Lansing, MI

Pay: $12 – 15 per hour

AI Pay Analysis: The hourly rate of $12 to $15 for a Front Desk Cashier in Lansing, MI, appears to be somewhat below the national average for similar roles. According to recent labor statistics, the typical wage for cashiers and front desk positions in Michigan generally falls within the range of $12 to $18 per hour, depending on experience and the specific industry, with healthcare-related front desk roles often commanding higher pay. Factors such as the cost of living in Lansing and the local job market can also influence competitiveness; however, this pay rate is on the lower end, particularly for roles requiring customer interaction and possibly cash handling. Overall, while the offered rate may attract entry-level candidates, it may not be sufficient to retain experienced workers or to align with higher-paying opportunities in adjacent sectors.

Job description:

Are you looking to thrive in a dynamic, upbeat, and supportive work environment? Do you have a passion for personal growth and self-improvement? If so, this opportunity may be the perfect fit for you. At Planet Fitness, we take pride in fostering a culture that prioritizes the well-being of our team members and equips them with the tools necessary for success both within and outside our facilities.

Role Summary
The Team Member plays a crucial role in enhancing the member experience by delivering an exceptional level of customer service to our members, prospective members, and guests.

Essential Duties and Responsibilities

  • Greet members, prospective members, and guests, providing outstanding customer service.
  • Manage all front desk operations, including:
    • Answering phone calls in a friendly manner and assisting callers with a diverse range of inquiries.
    • Checking members into the system.
    • Processing new member sign-ups.
    • Conducting tours for prospective members.
    • Facilitating necessary updates to members’ accounts.
    • Addressing member questions and concerns promptly and professionally, escalating issues to the Assistant Manager or Manager as necessary.
    • Assisting in maintaining the cleanliness and overall organization of the club.

Qualifications/Requirements

  • Prior customer service experience is preferred.
  • Basic computer literacy is essential.
  • A genuine passion for fitness and health.
  • A positive and enthusiastic demeanor.
  • Punctuality and reliability are critical.
  • Exceptional customer service skills with the ability to engage positively and professionally with members and colleagues, consistently exceeding expectations.
  • Strong listening skills, capable of empathizing and problem-solving effectively.
  • Demonstrates diplomacy in all interactions while adhering to appropriate behavior and communication standards.
  • A high school diploma or GED equivalent is required.
  • Candidates must be at least 18 years of age.

Team Member Benefits

  • Complimentary Black Card membership.
  • Access to mentorship opportunities.
  • Potential for career advancement.
  • Continuous leadership training.
  • Health insurance for full-time employees.

Physical Demands

  • Frequent standing and walking throughout the shift.
  • Regular verbal communication in person and over the phone.
  • Ability to occasionally lift up to 50 lbs.
  • May encounter hazardous chemicals during shifts.

Job Posting Date: Sun, 06 Oct 2024 00:00:25 GMT

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