Guest Service Representative-My Place Hotels

Job Description

Job Title: Guest Service Representative

Company: My Place Hotels

Location: Wixom, MI

Pay: $16 – 16.5 per hour

AI Pay Analysis: The hourly rate of $16 to $16.50 for a Guest Service Representative in Wixom, MI, appears to be slightly below the national average for similar roles, which typically ranges from $17 to $20 per hour, depending on experience and specific industry. However, considering the local cost of living and employment rates, this pay may be competitive within the region, particularly for entry-level positions or in smaller businesses. It’s advisable for job seekers to consider other factors such as benefits, work environment, and opportunities for advancement, which can also influence the overall competitiveness of a job offer in this field.

Job description:

Location: My Place Hotel- Wixom, MI

About the Role:
Join a dedicated team committed to providing exceptional guest experiences at My Place Hotel. We are seeking a motivated and detail-oriented Guest Services Representative who will serve as the primary point of contact for our guests, ensuring a seamless experience from reservation through check-out. If you are an organized, reliable multitasker with a positive attitude and strong local knowledge, this opportunity is perfect for you.

What You’ll Do:
As a Guest Services Representative, your role will encompass various responsibilities aimed at delivering outstanding service to our guests:

• Guest Interaction: Warmly welcome and greet guests, efficiently handling check-ins and check-outs, managing reservations, and accurately recording charges for rooms, taxes, My Store purchases, and pet fees in accordance with hotel policy.
• Guest Assistance: Act as the primary resource for guests, providing information about the hotel, amenities, local attractions, dining options, shopping opportunities, and places of worship. Address and resolve guest concerns or complaints with professionalism.
• Telephone Management: Utilize the phone system with appropriate etiquette, take and transfer calls, accurately record messages, and manage guest wake-up calls.
• Financial Transactions: Complete credit card authorizations, efficiently manage cash transactions, and provide change as necessary.
• Administrative Duties: Maintain well-organized records of daily activities, including preparing the Night Audit Checklist, managing cash and call logs, and updating the Front Desk Log. Report any front desk, guest relations, or maintenance issues to the General Manager.
• Safety & Security: Follow all safety and security protocols diligently. Conduct regular property inspections, including walking all floors and stairwells, checking exterior doors for security, and ensuring proper functioning of outside lighting.
• Loyalty Program Promotion: Actively promote the Stay Rewarded Loyalty Program to enhance guest loyalty and satisfaction.
• Cleaning: Assist with various cleaning tasks, including laundry (washing, drying, folding, and storing), cleaning and sanitizing common areas, stocking supplies, making coffee, and ensuring that all entrances and sidewalks are clear of snow and ice.
• Support Services: Provide additional guest supplies such as rollaway cribs, towels, and soap as needed. Issue and track master keys and key cards for housekeeping and maintenance staff.
• Housekeeping Assistance: When necessary, assist with cleaning guest rooms, especially during peak occupancy or when the housekeeping staff is short-staffed.

What We’re Looking For:

• Basic Computer Skills: Proficiency in Microsoft Office and standard computer applications.
• Strong Communication Skills: Excellent verbal and written communication skills for effective interaction with guests and colleagues.
• Organizational & Multi-Tasking Abilities: Capability to manage multiple tasks while maintaining high standards of accuracy and organization.
• Dependability & Professionalism: Reliability and professionalism are essential for this role.
• Attention to Detail: A meticulous approach to ensure accuracy in financial transactions and guest records.

Benefits:

• Competitive Pay: $16.00 – $16.50 per hour
• Monthly Bonus Potential
• Flexible Scheduling: AM Shift (8 am – 4 pm) and PM Shift (4 pm – Midnight); weekend availability preferred
• Direct Deposit
• Cross-Training Opportunities
• Career Growth Potential

Ready to Elevate Your Career?
If you are seeking a rewarding role in a vibrant and supportive environment with opportunities for growth, we invite you to apply for the Guest Services Representative position. Showcase your skills and dedication, and become an integral part of our team, where you can significantly influence our guests’ experiences.
Apply today and make My Place Your Place!

Job Posting Date: Thu, 26 Dec 2024 23:10:43 GMT

Apply now!