Server Assistant – Big E’s Downtown GR-Suburban Inns

Grand Rapids, MI
December 29, 2024
Part Time
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Average Pay*: $10 - $15
*average hourly rate for this position in your area
Deadline date:
$10 - $10

Job Description

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Job Title: Server Assistant – Big E’s Downtown GR

Company: Suburban Inns

Location: Grand Rapids, MI

Pay: $10.33 per hour

AI Pay Analysis: The hourly rate of $10.33 for a Server Assistant at Big E’s Downtown GR in Grand Rapids, MI, is below the current industry standards for similar roles. As of 2023, server assistants in the region typically earn between $12 to $15 per hour, often with additional tips that can significantly supplement income in food service positions. Given the rising cost of living and competitive job market, particularly in hospitality, this rate may not be attractive enough to retain talent and could hinder the recruitment of qualified candidates. Therefore, adjusting the compensation to align more closely with market rates would likely be beneficial for both employee satisfaction and operational efficiency.

Job description:

Big E’s offers a dynamic and energetic work environment, cultivating countless opportunities for skill development and career advancement. We invite you to join our exceptional team in the Food and Beverage and Hospitality Industries!

Host:
Starting wage: $10.33/hr plus participation in a tip pool.

Host Benefits Include:

  • Discounts on hotel and restaurant services
  • Earned Paid Time Off for all team members
  • Comprehensive insurance options (health, vision, dental, and life) for full-time team members
  • Flexible scheduling options
  • Holiday pay
  • Eight hours of paid volunteer time annually
  • Opportunities for advancement and professional growth
  • Monetary recognition and referral programs
  • 100% paid maternity, paternity, or adoption leave for eligible team members
  • Employee Assistance Program (EAP) through Pine Rest, offering three free counseling sessions, access to an online library, and consultations for legal, financial, and elder care needs

Position Summary:
The Host is responsible for warmly welcoming guests and thanking them upon departure. This role includes coordinating the flow of guests within the restaurant while adhering to Suburban Inns’ Core Values, local health department regulations, and the standards set by Suburban Inns/Big E’s. The Host plays a crucial role in ensuring that every guest experiences 100% satisfaction.

Essential Functions:

  • Greet guests with a friendly and positive demeanor. Engage in conversation to foster a welcoming and valued atmosphere.
  • Welcome each guest upon entry, and express gratitude as they leave, holding the door when possible.
  • Assign guests to suitable tables based on their needs and ensure an equitable distribution of tables among servers.
  • Assist with table service, including:
    • Refilling beverages
    • Clearing dishes from tables
    • Fetching and delivering items as needed
    • Pre-bussing, clearing, and sanitizing tables
    • Wiping down menus
    • Answering phone calls, taking reservations, and processing to-go orders
    • Ensuring restrooms are clean and stocked
    • Maintaining the Server Assistant stand with necessary supplies (crayons, children’s menus, etc.)
    • Adhering to all Suburban Inns processes
    • Maintaining consistent and reliable attendance
    • Performing additional duties as assigned by management

Position Requirements:

  • Minimum Knowledge: Ability to interpret and extract information and perform basic arithmetic functions; strong communication skills.
  • Formal Education and Job-Related Experience: Not required.
  • License, Registration, and/or Certification Required: None.
  • Work Schedule: Flexibility to work various shifts, including days, evenings, nights, holidays, and weekends as business demands dictate.
  • Required Travel: No travel required; work is conducted on-site.

Uniform and Appearance Guidelines:
Uniform: A uniform shirt and name tag will be provided. Team members are responsible for wearing Suburban Inns approved black slacks or jeans (within guidelines) and black, closed-toe, non-slip shoes.

Appearance: Visible earrings are permitted only in the ears or must be covered during shifts. Hair must be well-groomed. This policy will be enforced by the position’s supervisor, with adherence to principles of non-discrimination. The Director of Operations reserves the right to oversee any decisions made by the position’s supervisor.

Job Posting Date: Sat, 28 Dec 2024 23:51:44 GMT

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