Front Desk-Days Inn Belmont

Job Description

Job Title: Front Desk

Company: Days Inn Belmont

Location: Belmont, OH

Pay: $11.5 per hour

AI Pay Analysis: An hourly rate of $11.50 for a Front Desk position in Belmont, OH, appears to be on the lower end of the pay scale, particularly considering the rising minimum wage standards and cost of living adjustments in many areas. According to industry standards, similar roles in customer service or administrative support often offer hourly rates ranging from $12 to $18, depending on experience and specific job responsibilities. In Belmont, OH, while the cost of living may be lower than urban areas, $11.50 may not adequately reflect the demands and responsibilities typically associated with front desk roles. Therefore, this rate is likely not competitive when considering both local and broader industry trends.

Job description:
Job Summary:
This position offers a competitive hourly wage of $11.50, with scheduled shifts on Sundays and Mondays. Front Desk Agents play a crucial role in delivering exceptional guest service, greeting and registering guests upon arrival, and settling accounts at the conclusion of their stay. Key responsibilities include registering guests, managing reservations, and fulfilling hotel operator and concierge duties. The aim is to provide attentive, courteous service to guests before their arrival and throughout their stay, while maximizing room revenue and occupancy.

QUALIFICATIONS:
– A high school diploma or equivalent is required; college coursework in a related field is advantageous.
– Previous experience in a hotel or a related environment is preferred.
– The ideal candidate will possess a positive demeanor and a passion for delivering outstanding customer service.
– Demonstrated ability to multitask, with an acute attention to detail and problem-solving skills to effectively engage both internal and external customers.
– Strong communication skills are essential for conveying information accurately.
– Ability to quickly evaluate and choose among various courses of action.
– Comfortable working in high-pressure situations, with a knack for handling workplace problems, including anticipatory and preventive measures.
– Proficiency in listening, understanding, and clarifying concerns raised by colleagues and guests.
– Competency in interpreting financial information and performing basic arithmetic operations.
– Capability to read, comprehend, and compose simple instructions, correspondence, and memos.
– Ability to utilize logic to define problems, gather information, establish facts, and derive valid conclusions.
– Operational knowledge of the Microsoft Office Suite is required.
– Availability to work a flexible schedule that may include evenings, nights, weekends, and holidays.
– Understanding of hotel products and guest services (e.g., lifestyle, full-service resorts, etc.).
– A desire to contribute to a positive workplace atmosphere.

RESPONSIBILITIES:
– Approach all interactions with guests and team members in a friendly, service-oriented manner.
– Maintain high standards of personal appearance and grooming, which includes wearing the appropriate uniform and name tag in accordance with brand standards.
– Adhere to regular attendance policies in compliance with Aimbridge Hospitality standards as determined by the hotel’s scheduling needs.
– Follow all Aimbridge Hospitality policies, standards, and regulations to promote safe and efficient hotel operations.
– Greet and welcome guests at the Front Desk, ensuring a friendly and warm demeanor at all times.
– Oversee the telephone switchboard, ensuring all Aimbridge Hospitality performance standards are met.
– Efficiently manage requests for information, mail, and messages with courtesy and professionalism.
– Respond to guest inquiries regarding hotel services, facilities, and operational hours.
– Assist guests with questions concerning local dining, transportation, entertainment, and more.
– Foster effective communication and teamwork among colleagues and various hotel departments.
– Stay informed about all rates, packages, special promotions, and in-house events, as well as recognition of closed-out and restricted dates.
– Collect necessary information when processing room reservations and adhere to appropriate rate quoting procedures.
– Familiarize oneself with all Aimbridge Hospitality policies and house rules, along with hospitality terminology.
– Be knowledgeable of emergency procedures and assist where needed.
– Conduct check-in and check-out processes in a friendly, efficient, and courteous manner.
– Attain full comprehension and operational capability regarding the Front Desk computer systems.
– Ensure proper logging and delivery of packages, mail, and messages to guests and meeting rooms as needed.
– Utilize proper two-way radio etiquette while communicating with colleagues.
– Deliver guest items (e.g., luggage, newspapers, messages, packages, amenities) as requested by guests or team members.
– Maintain current knowledge of hotel amenities, local attractions, and upcoming events.
– Perform additional duties as assigned, which may include supporting coworkers in various hotel areas and ensuring a clean, organized, safe environment within the hotel and its grounds.
– Access back-of-house areas and sensitive information responsibly.
– Demonstrate cash-handling capabilities and ensure secure, accurate cash deposits and bank balancing.
– Engage with guests and colleagues professionally, often in unsupervised settings.
– Manage access to secure hotel areas, including Master Keys, guest rooms, storage areas, and confidential files.
– Drive safely for company-related business.
– Uphold a high level of trust and responsibility in all aspects of the role.
– Represent the company with integrity and sound judgment.

Job Posting Date: Sat, 21 Dec 2024 03:41:03 GMT

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