Entry-Level IT Support Associate (F)-Expedient Data Centers

Job Description

Job Title: Entry-Level IT Support Associate (F)

Company: Expedient Data Centers

Location: Dublin, OH

Pay: $32000 – 37000 per year

AI Pay Analysis: The hourly rate for the role of “Entry-Level IT Support Associate” in Dublin, OH, translating to an annual salary of approximately $32,000 to $37,000, appears to be somewhat below the average for similar positions in the region. According to various salary surveys and data sources, entry-level IT support roles typically offer salaries ranging from $40,000 to $50,000 annually in the Midwest and often higher in urban areas. Additionally, given the rising demand for IT support professionals, especially due to an increasing reliance on technology, the compensation for this role may be considered less competitive. Therefore, while it may attract applicants seeking entry-level positions, it does not align with the prevailing industry standards for the role in this location.

Job description:

Expedient is seeking a motivated individual for an on-site, entry-level position that serves as a gateway to accelerated learning, promotion, and career advancement. The IT Support Associate will be part of our Operations Support Center (OSC) team located in our Dublin/Columbus, Ohio data center. This role includes comprehensive training that is fully funded, providing hands-on experience with various technical platforms such as virtualization technology, networking, data protection, Windows, disaster recovery, Linux/Unix, and infrastructure.

If you are eager to gain essential technical knowledge and on-the-job experience while launching your IT career, you may be an ideal candidate for this role.

Expedient specializes in delivering multi-cloud platforms, hosting services, cybersecurity, and data center infrastructure as a service (IaaS) solutions to our clients. For further details about our cloud technology and services, we invite you to visit our website. Please note that sponsorship is not available, and we do not collaborate with third-party recruiting or staffing agencies.

Candidates must demonstrate some prior exposure to IT and technology; acceptable experiences may include self-directed study, technical school background, or relevant work experience. However, comprehensive on-the-job training will cover both the specific technologies utilized at Expedient and fundamental competencies in managing basic support requests, monitoring operations, and ensuring client satisfaction.

Schedule and Shift Premium: This role entails a consistent schedule running from Sunday to Tuesday, with alternating Wednesdays, from 7:30 AM to 7:30 PM local time. An additional financial incentive will be awarded upon successful completion of the initial training program. Furthermore, all 12-hour shifts include fully paid lunch breaks.

Professional Development & Training: Expedient places a strong emphasis on professional development and education. We cover the upfront costs for our IT Support Associates to obtain relevant technical certifications, including CompTIA, A+, Network+, and others. Higher-level certifications that are more challenging to achieve come with associated bonuses upon completion.

Rate of Pay: The hourly wage is predominantly determined by your technical knowledge, work experience, and/or academic accomplishments. This entry-level position is designed for enthusiastic candidates keen on pursuing a career in IT, and applicants with varying levels of experience will be considered. The annual salary range is between $32,000 and $37,000, paid hourly, and may vary based on market conditions and shift assignments.

Responsibilities:

• Manage client tickets and inquiries, conduct daily shift assessments, perform routine audits, and handle remote hands requests, escalating complex issues as necessary.
• Adhere to strict security protocols to process client access requests for the data center in accordance with specific access control guidelines.
• Follow defined shipping and receiving procedures to ensure secure transport of equipment to and from the facility.
• Utilize the ticketing system to document all requests and activities, including detailed notes on special requests and customizations relevant for future support.

Recommended Qualifications:

• Prior customer service experience.
• Relevant industry certifications (such as CompTIA, A+, or Network+) or commendable work experience in an IT role or academic setting.
• Exceptional written and verbal communication skills.
• Strong analytical abilities along with independent problem-solving skills.
• Capacity to prioritize tasks and manage multiple responsibilities in a dynamic, fast-paced environment.
• Successful completion of pre-employment screening is required.

Physical Tasks/Demands:

• Sitting: Required for monitoring the entrance and checking in visitors during the workday.
• Walking: Ability to escort visitors and traverse the data center’s perimeter multiple times per shift for safety assessments, including checks of doors and temperature sensors in server areas.
• Lifting: Frequent lifting of lightweight items and occasional handling of heavier equipment, parts, and server hardware.
• Dexterity: Must possess the ability to operate security systems, print visitor badges, and navigate various physical tasks such as climbing, kneeling, and accessing confined spaces to conduct hardware checks and equipment installations.

WORKING FOR EXPEDIENT
We are dedicated to fostering a culture of continuous education and innovation to maintain our leadership position in the information technology sector. This commitment is evident in our comprehensive employee training and tuition reimbursement initiatives, which are fully funded by Expedient.

Our full-time employees enjoy an outstanding benefits package, including three weeks of paid time off annually, which increases with tenure, your birthday off, and a health holiday for preventive care. Additional benefits encompass parental leave, top-tier medical, dental, and vision insurance, along with disability and life coverage at competitive rates, wellness programs, and a 401(k) plan featuring a generous matching contribution.

Recognizing the significance of a comfortable and convenient work environment, we also provide a hybrid work model for many positions, along with paid parking and various other perks.

Expedient is an equal opportunity employer. We value diversity and ensure that qualified applicants receive fair and equitable consideration for employment irrespective of race, color, religion, national origin, gender, protected veteran status, disability, or other legally protected characteristics.

Job Posting Date: Wed, 25 Dec 2024 02:16:04 GMT

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