Member Services Representative-Planet Fitness

Cleveland, OH
December 31, 2024
Part Time
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Average Pay*: 10 - 14
*average hourly rate for this position in your area
Deadline date:
$11 - $11

Job Description

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Job Title: Member Services Representative

Company: Planet Fitness

Location: Cleveland, OH

Pay: $11 per hour

AI Pay Analysis: An hourly rate of $11 for a Member Services Representative in Cleveland, OH, is generally considered below the competitive standard for this role. As of my last update, similar positions typically pay between $12 to $18 per hour, depending on the employer and the individual’s experience. Factors such as industry, level of responsibility, and specific company policies may influence pay rates; however, given the current trend in wages and the cost of living in Cleveland, $11 per hour may not be sufficient to attract and retain skilled workers in this field.

Job description:

Are you passionate about working in a vibrant, positive, and energetic environment? Do you prioritize personal development and strive for continual self-improvement? If so, we invite you to consider a position with us, where we take pride in fostering a unique culture that genuinely cares for our team members. We are committed to equipping you with the tools for success both within and outside of Planet Fitness.

Role Summary
As a Team Member, you will play a pivotal role in delivering a positive experience for our members by providing exceptional customer service to Planet Fitness members, prospective members, and guests.

Essential Duties and Responsibilities

  • Greet members, prospective members, and guests, ensuring a warm and welcoming atmosphere.
  • Manage all front desk activities, including:
    • Answering phone calls in a friendly manner and assisting callers with various inquiries.
    • Checking members into the system efficiently.
    • Facilitating new member sign-ups.
    • Conducting tours for prospective members.
    • Assisting with necessary updates to member accounts.
    • Addressing member questions and concerns promptly and professionally, escalating issues to the Assistant Manager or Manager as necessary.
    • Contributing to the maintenance of the club’s neatness and cleanliness.

Qualifications/Requirements

  • Prior experience in customer service is preferred.
  • Basic computer proficiency is required.
  • A strong passion for fitness and health is essential.
  • An upbeat and positive attitude is a must.
  • Punctuality and reliability are crucial.
  • Exceptional customer service skills, with the ability to interact positively and professionally with members and co-workers, consistently exceeding member expectations.
  • Strong listening skills, empathy, and problem-solving abilities.
  • Ability to demonstrate diplomacy in all interactions while maintaining appropriate behavior and language.
  • A High School diploma or GED equivalent is required.
  • Candidates must be 18 years of age or older.

Team Member Benefits

  • Complimentary black card membership
  • Mentorship opportunities
  • Pathways for advancement
  • Ongoing leadership training
  • Full-time employee health insurance

Physical Demands

  • Requires continual standing and walking throughout the shift.
  • Involves frequent verbal communication in person and over the phone during the shift.
  • The ability to occasionally lift up to 50 lbs is necessary.
  • There may be occasional exposure to toxic chemicals during the shift.

Job Posting Date: Fri, 01 Nov 2024 04:18:44 GMT

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