Member Services Representative-Planet Fitness

Cleveland, OH
December 31, 2024
Part Time
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Average Pay*: 12 - 15
*average hourly rate for this position in your area
Deadline date:
$11 - $11

Job Description

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Job Title: Member Services Representative

Company: Planet Fitness

Location: Cleveland, OH

Pay: $11 per hour

AI Pay Analysis: An hourly rate of $11 for a Member Services Representative in Cleveland, OH, is notably below the average industry standard. As of 2023, entry-level positions in customer service and similar roles typically range from $12 to $18 per hour, depending on experience and specific responsibilities. Considering the cost of living in Cleveland, as well as the rising minimum wage rates across many regions, this compensation may not attract effectively skilled candidates and could lead to higher turnover rates. Therefore, the rate of $11 per hour may be deemed non-competitive for this role in the current job market.

Job description:

Are you looking for an opportunity to thrive in a dynamic and positive work environment? Do you value personal development and aspire to enhance yourself daily? If so, this position is tailored for you. We take pride in fostering a unique culture that genuinely cares about our team members and will equip you with the tools necessary for success both inside and outside of Planet Fitness.

Role Summary
The Team Member plays a crucial role in delivering an exceptional member experience by providing outstanding customer service to Planet Fitness members, prospective members, and guests.

Essential Duties and Responsibilities

  • Welcome members, prospective members, and guests, ensuring an exceptional customer service experience.
  • Execute all front desk activities, including:
    • Answering phones in a courteous manner and assisting callers with various inquiries.
    • Checking members into the system efficiently.
    • Facilitating new member sign-ups.
    • Conducting tours for prospective members.
    • Managing necessary updates to member accounts.
    • Addressing member questions and concerns promptly and professionally, escalating issues to the Assistant Manager or Manager when appropriate.
    • Assisting in maintaining the cleanliness and organization of the club.

Qualifications/Requirements

  • Customer service experience is preferred.
  • Proficiency in basic computer skills.
  • A passion for fitness and health.
  • A consistently upbeat and positive attitude.
  • Punctuality and reliability are essential.
  • Exceptional customer service skills, with the ability to interact positively and professionally with members and co-workers, consistently exceeding their expectations.
  • Strong listening skills with an aptitude for empathy and problem-solving.
  • Ability to demonstrate diplomacy in all interactions, utilizing appropriate behavior and language.
  • A High School diploma or GED equivalent is required.
  • Candidates must be 18 years of age or older.

Team Member Benefits

  • Complimentary black card membership.
  • Mentorship opportunities.
  • Pathways for advancement within the organization.
  • Ongoing leadership training.
  • Health insurance for full-time employees.

Physical Demands

  • Must be able to stand and walk continuously during shifts.
  • Frequent verbal communication in person and over the phone is required throughout the shift.
  • Ability to occasionally lift up to 50 lbs.
  • Willingness to occasionally work with toxic chemicals during shifts.

Job Posting Date: Thu, 31 Oct 2024 05:55:23 GMT

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