Customer Service Member Representative-Planet Fitness

Solon, OH
January 1, 2025
Part Time
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Average Pay*: $10 - $14
*average hourly rate for this position in your area
Deadline date:
$11 - $0

Job Description

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Job Title: Customer Service Member Representative

Company: Planet Fitness

Location: Solon, OH

Pay: $11 – 14 per hour

AI Pay Analysis: The hourly rate of $11 – $14 for a “Customer Service Member Representative” in Solon, OH, falls below the national average for similar positions, which typically range between $15 to $20 per hour depending on experience and specific duties. In Ohio, the average hourly wage for customer service representatives is generally around $14 – $18, indicating that while the lower end of this rate aligns with entry-level roles, it may not be competitive for more experienced candidates. Factors such as cost of living, benefits, and company reputation should also be considered, but overall, this pay range may struggle to attract top talent in the region.

Job description:

Are you seeking to be part of a dynamic, positive, and energetic work environment? Do you value personal development and aspire to improve yourself each day? If so, this opportunity is for you. At Planet Fitness, we take pride in fostering a unique culture that genuinely cares for our team members. We are committed to equipping you with the tools necessary for success both within and beyond the walls of Planet Fitness.

Role Summary
As a Team Member, you will play a crucial role in shaping a positive experience for our members by delivering outstanding customer service to Planet Fitness members, prospective members, and guests.

Essential Duties and Responsibilities

  • Greet members, prospective members, and guests, ensuring an exceptional level of customer service.
  • Manage all front desk activities, including:
    • Answering phones in a friendly manner and addressing a variety of inquiries.
    • Checking members into the system.
    • Assisting with new member sign-ups.
    • Conducting tours for prospective members.
    • Facilitating necessary updates to members’ accounts.
    • Responding to member questions and concerns in a timely, professional manner and escalating issues to the Assistant Manager or Manager when required.
    • Assisting in maintaining the cleanliness and organization of the club.

Qualifications/Requirements

  • Previous customer service experience preferred.
  • Basic proficiency in computer skills.
  • A strong passion for fitness and health.
  • An upbeat and positive attitude.
  • Punctuality and reliability are essential.
  • Exceptional customer service skills, with the ability to engage positively and professionally with members and colleagues, consistently exceeding expectations.
  • Strong listening skills, with the ability to empathize and resolve problems effectively.
  • Demonstrated diplomacy in all interactions, using appropriate behavior and language.
  • High School diploma or GED equivalent is required.
  • Candidates must be 18 years of age or older.

Team Member Benefits

  • Complimentary black card membership.
  • Mentorship opportunities.
  • Potential for career advancement.
  • Ongoing leadership development training.
  • Health insurance for full-time employees.

Physical Demands

  • Ability to stand and walk continuously during shifts.
  • Frequent communication, both in person and over the phone.
  • Capacity to occasionally lift up to 50 lbs.
  • Willingness to occasionally work with potentially hazardous chemicals.

Job Posting Date: Fri, 18 Oct 2024 03:38:58 GMT

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