Night Auditor-Holiday Inn

Grand Rapids, MI
January 2, 2025
Part Time
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Average Pay*: 15 - 19
*average hourly rate for this position in your area
Deadline date:
$16 - $16

Job Description

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Job Title: Night Auditor

Company: Holiday Inn

Location: Grand Rapids, MI

Pay: $16 per hour

AI Pay Analysis: As of October 2023, an hourly wage of $16 for a Night Auditor in Grand Rapids, MI, is generally considered below the competitive market rate for this position. Night Auditors typically earn between $17 to $23 per hour depending on experience, specific hotel chains, and responsibilities. Additionally, the cost of living in Grand Rapids, while lower than in larger metropolitan areas, still necessitates a pay scale that accommodates basic living expenses. Therefore, this rate may struggle to attract qualified candidates and could impact staff retention in this role, suggesting a need for adjustment to align with industry standards.

Job description:

The Night Auditor plays a crucial role in the preparation and execution of all Night Audit functions, overseeing front desk operations during the overnight shift from 11 PM to 7 AM. This part-time position offers a competitive wage of $16 per hour, negotiable based on prior hotel night audit experience.

Key responsibilities include registering guests, processing reservations, preparing daily reports, balancing financial transactions, and conducting security walks.

Qualifications:

  • Minimum of one year of progressive experience in a hotel or related field is required.
  • High School diploma or equivalent is mandatory; college coursework in a related field is advantageous.
  • Supervisory experience is preferred.
  • Ability to work independently with minimal supervision is essential.
  • Strong knowledge of accounting principles is necessary.
  • Proficiency in problem-solving and troubleshooting to resolve guest issues and respond to emergencies is expected.
  • Familiarity with Windows operating systems, company-approved spreadsheets, and word processing software is required.
  • Clear communication skills are crucial for conveying information effectively.
  • Ability to quickly and accurately evaluate and select among alternative courses of action is needed.
  • Must thrive in stressful, high-pressure situations and handle workplace problems proactively.
  • Aptitude for assimilating and adjusting complex information from various sources to meet specific needs is important.
  • Competence in understanding financial data and performing basic arithmetic functions is necessary.
  • Must work effectively in a self-managed environment.
  • Strong listening skills are needed to understand and clarify concerns raised by co-workers and guests.
  • Composure and objectivity under pressure are essential qualities.

Responsibilities:

  • Engage with guests and associates in a friendly, service-oriented manner at all times.
  • Maintain regular attendance in line with Aimbridge Hospitality standards as dictated by the variable hotel schedule.
  • Uphold high standards of personal appearance and grooming, adhering to uniform and name tag guidelines.
  • Comply consistently with Aimbridge Hospitality standards and regulations to support safe and efficient hotel operations.
  • Maintain a warm and welcoming demeanor consistently.
  • Initiate and finalize the End of Day process.
  • Perform all required reports for Food and Beverage audits.
  • Complete the Night Audit checklist daily.
  • Balance various aspects of the day’s work, including movie revenue, telephone postings, valet laundry, server, and desk agent paperwork.
  • Adhere to cashiering responsibilities in accordance with Front Office procedures and Aimbridge Hospitality standards.
  • Ensure the proper operation of the Front Office computer system as per company guidelines.
  • Manage all Front Office functions during the designated overnight hours.
  • Confirm that periodic checks by the Midnight House Attendant are conducted to secure all areas (as applicable).
  • Address and fulfill guest requests throughout the overnight shift.
  • Follow established safety and emergency protocols.
  • Maintain accurate record-keeping procedures, including log books.
  • Familiarize oneself with all Aimbridge Hospitality policies and house rules.
  • Prepare initial direct bills daily and place them on the Property Accountant’s desk, attaching all necessary documentation.
  • Maintain radio communication with staff throughout the shift.
  • Exhibit a working knowledge of security protocols.
  • Ensure exceptional service from all associates towards guests, management, and fellow team members.
  • Prepare and distribute the Daily Flash Report as necessary.
  • Transfer master accounts as required.
  • Distribute relevant documents as specified by Standard Operating Procedures.
  • Train new Night Auditors when requested by management.
  • Generate morning reports following Aimbridge Hospitality procedures.
  • Coordinate the delivery of newspapers and Express Check-Out reports daily.
  • Ensure nightly walk-throughs include the removal of room service trays and tidying of the pool and Jacuzzi area (as applicable).
  • Manage items categorized as "Lost and Found" in accordance with standards.
  • Timely completion of any reports as requested by management.
  • Execute any additional duties as needed, including resetting Food and Beverage P.O.S., managing the credit "Watch List," and preparing the daily revenue summary.
  • Depending on hotel needs, provide food service assistance to guests, employing suggestive selling techniques while maintaining cleanliness and organization.
  • Attend required meetings as mandated by management.
  • Perform other duties as assigned by the Guest Services Manager or other management personnel.

Job Posting Date: Wed, 01 Jan 2025 05:31:15 GMT

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