FOH Manager – Big E’s Sports Grill, Holland-Suburban Inns

Job Description

Job Title: FOH Manager – Big E’s Sports Grill, Holland

Company: Suburban Inns

Location: Holland, MI

Pay: $42000 – 45000 per year

AI Pay Analysis: The hourly rate of $42,000 to $45,000 per year for the FOH (Front of House) Manager position at Big E’s Sports Grill in Holland, MI translates to approximately $20.19 to $21.63 per hour. This compensation range appears to be somewhat competitive but on the lower end for the role of a FOH Manager in a mid-sized sports grill, where typical salaries in similar establishments often range from $45,000 to $55,000 annually, depending on experience and location. In Holland, MI, where cost of living is moderate, this rate may be slightly below industry standards, particularly in settings that emphasize service quality and customer experience. Overall, while the offer is not unreasonably low, it may not fully reflect the responsibilities and expectations commonly associated with a FOH Manager role, suggesting potential room for negotiation.

Job description:

Big E’s offers a dynamic and energetic work environment, presenting numerous opportunities for skill enhancement and career advancement. We invite you to be a part of the premier team in the Food and Beverage and Hospitality sectors.

Position Summary: Front of the House Manager

• Compensation: Starting salary between $42,000 and $45,000 annually, commensurate with experience.
• Employment Status: Full-time

Benefits Include:

• Discounts for employees, friends, and family at hotels and restaurants
• Earned Paid Time Off for all team members
• Comprehensive insurance (health, vision, dental, and life) for full-time team members
• Flexible work schedules
• Holiday pay
• Eight hours of paid volunteer time annually
• Opportunities for career advancement and professional development
• Monetary recognition and referral programs
• Full paid leave for maternity, paternity, or adoption for eligible team members
• Access to an Employee Assistance Program (EAP) through Pine Rest, including three free counseling sessions, an online resource library, and consultations for legal, financial, and elder care services

As a Front of House Manager, you will be responsible for overseeing service and managing the Front of House operations to ensure a premier guest experience, in alignment with Suburban Inns’ core values as well as both Big E’s and local health department standards.

Key Responsibilities:

• Welcome all guests warmly and establish personal connections that make them feel valued
• Schedule Front of House (FOH) personnel in accordance with labor guidelines set forth by the Restaurant Manager
• Ensure the appearance, cleanliness, and safety of FOH areas, equipment, and fixtures meet company standards
• Conduct monthly inventories and manage pricing, cost controls, and requisitioning for beer and liquor
• Uphold high levels of guest satisfaction
• Maintain an active presence on the floor to enhance staff engagement and guest experience
• Perform table touches for all serviced tables
• Provide assistance in guest service as necessary
• Initiate and implement service recovery strategies as needed
• Develop and execute opening and closing procedures that adhere to the standards and safety protocols of SI/Big E’s
• Lead and hold team members accountable for performance in accordance with the core values of Suburban Inns and Big E’s, including disciplinary actions when necessary
• Ensure that all FOH team members possess TIPS and/or ServSafe certifications
• Monitor FOH team member hours to guarantee compliance with posted schedules
• Review and authorize payroll for FOH team members, ensuring accuracy and adherence to labor laws
• Make operational adjustments at the end of the night to align with guest service standards and labor cost objectives
• Prepare reports and manage administrative duties as required
• Secure dining room areas at the close of business
• Maintain open and positive communication with Back of House staff
• Attend all scheduled staff meetings
• Adhere to all processes and policies of Suburban Inns
• Maintain a record of consistent attendance
• Undertake additional duties as assigned by management

Qualifications:

• Knowledge: Ability to interpret data and perform basic arithmetic functions; proficiency in typing, record-keeping, and word processing is preferred; effective communication skills are essential.
• Educational Background: High School Diploma or equivalent experience is required; one year of job-related experience is preferred.
• Licenses/Certifications: ServSafe Food, CPR, and TIPS Certifications (may be obtained upon hire).

Work Schedule:

• Flexible scheduling, requiring day, evening, night, holiday, and/or weekend shifts based on business needs.

Travel Requirements:

• Occasional travel to other Suburban Inns properties, client locations, or additional sites may be necessary.

Uniform and Appearance Standards:

• Uniform: Professional attire according to Suburban Inns guidelines; closed-toed, non-slip shoes are mandatory.

• Appearance: Hair must be professionally groomed. All visible piercings and tattoos must receive prior approval from management. Tattoos that are considered offensive based on race, sexual orientation, religion, ethnicity, or other sensitive characteristics must be covered at all times. This policy will be enforced by the supervisor, with the Vice President of Operations holding the authority to amend any decisions made.

Job Posting Date: Wed, 25 Dec 2024 04:14:28 GMT

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