FOH Manager – Big E’s Sports Grill, Holland-Suburban Inns

Job Description

Job Title: FOH Manager – Big E’s Sports Grill, Holland

Company: Suburban Inns

Location: Holland, MI

Pay: $42000 – 45000 per year

AI Pay Analysis: An hourly rate equating to an annual salary of $42,000 to $45,000 for a Front of House (FOH) Manager position at Big E’s Sports Grill in Holland, MI can be considered competitive, particularly for the local market. In Michigan, FOH Managers typically earn between $35,000 and $55,000 annually, depending on experience, establishment type, and location. Given that Holland is a smaller city, this salary range aligns well with industry standards for similar roles in the area, providing a reasonable compensation for the responsibilities associated with a FOH Manager in a restaurant environment. Overall, this pay range is attractive and should help attract qualified candidates.

Job description:

Big E’s is a dynamic and energetic environment offering abundant opportunities for personal and professional development. We invite you to join an exceptional team in the Food and Beverage and Hospitality Industries!

Front of the House Manager:

• Competitive salary ranging from $42K to $45K per year, commensurate with experience.
• Full-time position.

Benefits Include:

• Employee and Friends & Family discounts for hotels and restaurants.
• Earned Paid Time Off available for all team members.
• Comprehensive insurance coverage (health, vision, dental, life) for full-time team members.
• Flexible scheduling options.
• Holiday pay.
• Eight hours of paid volunteer time annually.
• Opportunities for advancement and professional growth.
• Monetary recognition and referral programs.
• Fully paid maternity, paternity, or adoption leave for eligible employees.
• Employee Assistance Program (EAP) offering three complimentary counseling visits, access to an online resource library, and consultations for legal, financial, and elder care matters.

As the Front of the House Manager, you will oversee the service and management of the front of the house in a manner that prioritizes guest satisfaction, aligning with Suburban Inns’ Core Values, standards, and local health department regulations.

Essential Functions:

• Extend a warm and welcoming greeting to all guests, fostering personal connections to ensure they feel valued.
• Schedule front of house personnel according to the labor guidelines set forth by the Restaurant Manager.
• Ensure the front of house areas, equipment, and fixtures maintain optimal cleanliness, appearance, and safety standards.
• Complete monthly inventories and manage pricing, cost controls, requisitioning, and issuing for beer and liquor.
• Uphold high levels of guest satisfaction.
• Maintain visibility on the floor to enhance team engagement and elevate the guest experience.
• Conduct table visits to 100% of serviced tables.
• Assist in guest service as necessary.
• Initiate and execute all service recovery efforts.
• Develop and implement side work, opening, and closing procedures in compliance with SI/Big E’s standards and safety protocols.
• Lead, manage, and hold team members accountable to the core values and performance standards of Suburban Inns and Big E’s, administering discipline as necessary according to company policies.
• Ensure that all front of house team members possess TIPS and/or ServSafe certification.
• Monitor team member hours to ensure adherence to posted schedules.
• Review and approve payroll for front of house team members, ensuring accuracy in hours and payable items in line with labor laws.
• Make necessary staffing cuts at the end of shifts in accordance with guest service standards and labor cost objectives.
• Prepare reports, schedules, and perform various administrative tasks.
• Secure dining room areas at the close of business.
• Foster positive and open communication with the back of house team.
• Attend scheduled staff meetings.
• Adhere to all Suburban Inns processes.
• Demonstrate consistent and reliable attendance.
• Perform additional duties as assigned by management.

Position Requirements:

• Minimum Knowledge: Ability to interpret information and perform basic arithmetic functions, along with competencies in typing, record-keeping, and communication.
• Formal Education and Job-Related Experience: High School Diploma or equivalent experience required, with a minimum of one year in a related role.
• Licensure and Certification: ServSafe Food, CPR, and TIPS certifications (may be obtained upon hire).
• Work Schedule: Availability is required during days, evenings, nights, holidays, and weekends, with scheduling adapted to business needs.

Required Travel:

• Position may involve travel to other Suburban Inns properties, client locations, or additional sites as necessary.

Uniform and Appearance Guidelines:

• Uniform: Adherence to professional attire guidelines according to Suburban Inns policies, including closed-toed, non-slip shoes.
• Appearance: Hair should be well-groomed. All facial piercings and tattoos not covered by a uniform must receive prior approval from management. Tattoos considered offensive must remain concealed at all times. This policy will be enforced by the supervisor, maintaining fairness across all protected characteristics. The Vice President of Operations reserves the right to review and make final decisions regarding uniform and appearance policies.

Job Posting Date: Wed, 25 Dec 2024 02:59:19 GMT

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