Restaurant Assistant Manager-Potbelly Sandwich Shop

Job Description

Job Title: Restaurant Assistant Manager

Company: Potbelly Sandwich Shop

Location: Columbus, OH

Pay: $22 per hour

AI Pay Analysis: The hourly rate of $22 for a Restaurant Assistant Manager in Columbus, OH, is relatively competitive but may be on the lower end of the spectrum when compared to industry standards. According to recent data, the average hourly wage for assistant managers in the restaurant industry typically falls between $15 to $25, with variations based on experience, establishment type, and specific responsibilities. In Columbus, which has a moderate cost of living, this rate aligns closely with entry to mid-level positions, but may not fully attract seasoned professionals or those with extensive experience. Overall, while $22 per hour is a reasonable starting point, it might be beneficial for employers to consider higher compensation to retain talent in a competitive job market.

Job description:

Leads and embodies the values of the Company. This role involves guiding and developing team members to deliver exceptional product quality and customer service, while also driving sales and managing costs for each shift. The Assistant Manager must demonstrate sound judgment and discretion in supervising employees and addressing customer concerns, ensuring that all decisions align with operational policies and procedures. Key focus areas for this position include, but are not limited to:

People Management

• Train, coach, and develop Potbelly Associates and Shift Leaders.
• Conduct formal evaluations of Associate and Shift Leader performance, completing and signing off on appraisals.
• Hold weekly feedback sessions with Associates, Certified Trainers, and Shift Leaders.
• Educate and enforce relevant work rules, personnel policies, labor laws, and security and safety procedures.
• Recommend and/or implement corrective actions as necessary.
• Support the hiring and retention of Associates, Certified Trainers, and Shift Leaders.
• Implement strategies to reduce turnover and enhance job satisfaction among team members.
• Effectively schedule Associates, Certified Trainers, and Shift Leaders.
• Maintain updated communication boards with critical shop information.
• Organize monthly meetings for Associates, Certified Trainers, and Shift Leaders.
• Develop musician schedules.

Customer Engagement

• Ensure exceptional customer experiences.
• Address and resolve customer complaints effectively.
• Uphold high standards for product quality, service speed, cleanliness, and sanitation.
• Maintain a clean and sanitary environment by assigning daily cleaning responsibilities and conducting weekly follow-ups.
• Enforce and manage all food safety requirements and practices diligently.
• Uphold uniform policies consistently.
• Oversee back-of-house operations to ensure compliance with established standards.
• Ensure security and safety in the shop by properly executing established procedures.

Sales Initiatives

• Drive neighborhood marketing and promotional efforts to maximize sales opportunities, including outreach for recruitment and marketing purposes.

Profitability Management

• Control assigned profit and loss line items effectively.
• Manage food component costs, labor, waste, and cash flow across shifts.
• Count cash drawers and ensure adherence to cash handling protocols.
• Responsible for weekly updates of the daily preparation sheet.
• Maintain food inventory standards and manage shop orders as necessary.

Essential Physical Functions

• Ability to work a minimum of 45 hours per week.
• Capacity to stand or walk for 9-10 hours per day and sit for 1-2 hours per day.
• Stamina to perform at a fast pace, requiring frequent mobility for periods of up to five hours.
• Must be able to lift frequently up to 10 pounds and occasionally up to 50 pounds.
• Skills to reach, feel, bend, stoop, carry, finely manipulate, and input data.
• Ability to work in varied environments, primarily indoors (95%) with some outdoor exposure (5%).
• Tolerance for high noise levels from music, customer, and employee traffic.
• Ability to tolerate potential allergens, including peanut products, egg, dairy, gluten, soy, seafood, and shellfish.
• Competence in managing a fast-paced, high-volume restaurant environment by organizing and coordinating schedules, problem-solving, maintaining cleanliness, training employees, executing marketing plans, and delivering exemplary customer service.

Experience, Education, and Skills

• A minimum of two years of management experience in a restaurant or retail setting.
• High school diploma required; a bachelor’s degree is preferred.
• Completion of a Food Safety Certification course is essential for all Shift Leaders and Managers.
• Proficiency in English, both verbal and written, to ensure effective communication.
• Ability to prioritize responsibilities and maintain deadlines while managing effective shifts.
• Strong customer service orientation.
• Solid business acumen.
• Excellent interpersonal and communication skills.
• Strong organizational capabilities with the ability to multitask.
• Capacity to build and develop cohesive teams while addressing conflict resolution.
• Effective interviewing skills.
• Competence in creating effective schedules to meet labor goals.
• Familiarity with Microsoft Office tools.

Disclaimer: This job description is intended to convey the general nature and level of work performed. It is not an exhaustive list of all responsibilities, duties, and skills required for the position.

We are an Equal Opportunity Employer. Our policy is to provide equal employment opportunities to all individuals, regardless of race, creed, color, religion, national origin, sex, ancestry, age, marital status, veteran status, disability, medical condition, gender identity, sexual orientation, or any other classification protected by law. Qualified applicants with disabilities may be entitled to reasonable accommodations. If you require accommodations to complete the application, interview, or participate in the hiring process, please contact us. Please note that this email is not intended to respond to non-accommodation-related inquiries.

You will be applying to work with a Potbelly Corporate franchisee. If hired, the franchisee will serve as your sole employer. Franchisees are independent business owners who establish their own employment terms, including wage and benefit programs, which may differ among franchisees.

Job Posting Date: Sat, 28 Dec 2024 05:59:47 GMT

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