Restaurant Shift Leader-Potbelly Sandwich Shop

Job Description

Job Title: Restaurant Shift Leader

Company: Potbelly Sandwich Shop

Location: Columbus, OH

Pay: $19 per hour

AI Pay Analysis: An hourly rate of $19 for a Restaurant Shift Leader in Columbus, OH, is somewhat competitive but generally on the lower end of the spectrum. As of 2023, the average hourly wage for similar positions in the restaurant industry typically ranges from $20 to $25, depending on factors such as experience, establishment type, and responsibilities. While $19 may appeal to entry-level candidates or those in smaller establishments, it may not be attractive enough to retain experienced leaders in a competitive market, particularly given the rising cost of living and wage expectations in the industry. Overall, this rate may need adjustment to better align with industry standards and attract skilled candidates.

Job description:

As a Restaurant Shift Leader, you will become part of a beloved neighborhood sandwich establishment that has been delighting customers with warm, toasty sandwiches, delectable soups, signature salads, indulgent hand-dipped shakes, fresh cookies, and other custom-made menu items for over 45 years. At RRGPB of Ohio – Potbelly, we are committed to delivering Fresh, Fast, & Friendly service in a community-oriented environment.

GENERAL DESCRIPTION
The primary responsibility of the Shift Leader is to embody and exemplify the values of our company. This role entails leading a shift by effectively managing and developing team members to ensure outstanding product quality and customer service, while simultaneously driving sales and controlling costs. The Shift Leader will adhere to standard operating policies and procedures in several key focus areas:

People

• Lead team members during shifts by assigning tasks related to cleaning, line duties, and opening/closing procedures, while providing ongoing feedback and training.
• Maintain knowledge of and adhere to relevant personnel policies, labor laws, and safety protocols.
• Implement and oversee all security measures, including safe procedures and opening/closing protocols.
• Transition smoothly into opening and closing responsibilities.

Customers

• Strive to create exceptional customer experiences.
• Address and resolve customer complaints effectively.
• Empower team members to ensure that every customer leaves satisfied.
• Implement and uphold all food safety requirements and practices.

Sales

• Guide team members in the seamless opening, transitioning, and closing of shifts with minimal supervision.
• Organize and manage the line, delegating responsibilities appropriately to team members.
• Uphold the highest standards of product quality.
• Participate in line operations as necessary.
• Ensure adherence to back-of-the-house operational standards.
• Drive revenue by executing the marketing strategy within the restaurant.

Profits

• Monitor and manage food costs, labor expenses, waste, and cash flow during shifts.
• Conduct drawer counts and follow proper daily cash handling procedures.

EXPERIENCE, EDUCATION, AND BEHAVIORS

• A minimum of one year of supervisory experience in a restaurant or retail setting is required.
• High School diploma or equivalent is the minimum educational requirement.
• All Shift Leaders and Managers must complete training and pass a Food Safety Certification course as part of their position.
• Proficiency in English, both verbal and written, is necessary to perform job responsibilities effectively.
• Exceptional customer service skills and strong communication abilities are essential.
• Strong organizational skills with the capability to multitask effectively.
• Ability to manage a fast-paced, high-volume environment while delivering outstanding customer service.
• Applicants must be at least 18 years of age.

Job Posting Date: Sat, 28 Dec 2024 05:53:25 GMT

Apply now!