Front Desk-Aimbridge Hospitality

Job Description

Job Title: Front Desk

Company: Aimbridge Hospitality

Location: Belmont, OH

Pay: $11.5 per hour

AI Pay Analysis: An hourly rate of $11.50 for a “Front Desk” position in Belmont, OH, is generally considered below the competitive standard for this type of role. According to data from various job market sources, average hourly rates for front desk positions in similar regions typically range from $12 to $16, with higher wages often observed in locations with a higher cost of living or in industries that demand more specialized skills. Given Belmont’s relatively low cost of living, while the $11.50 rate may be acceptable for entry-level positions, it may not adequately attract qualified candidates or retain staff in the long run, suggesting a need for potential adjustment to remain competitive in the local labor market.

Job description:

$11.50 per hour. Shifts available on Sundays and Mondays.

The Front Desk Agent plays a pivotal role in ensuring an exceptional guest experience by greeting and registering guests, providing outstanding service throughout their stay, and completing the settlement of accounts upon departure. Core duties include registering guests, managing reservations, performing hotel operator and concierge functions, and delivering attentive, courteous, and efficient service in alignment with hotel standards, all while striving to maximize room revenue and occupancy.

Qualifications:

• A high school diploma or equivalent is required; college coursework in a related field is advantageous.
• Preferred experience in a hotel or related field.
• A positive and enthusiastic demeanor, emphasizing a strong commitment to delivering exceptional customer service.
• Ability to multitask, demonstrate meticulous attention to detail, and address challenges effectively in interactions with both internal and external customers.
• Clear communication skills with the capacity to convey information and ideas succinctly.
• Quick and accurate evaluation and selection among alternative solutions.
• Capability to perform well under pressure and in stressful situations.
• Proficient in addressing and resolving workplace problems; skills in anticipating, identifying, and executing problem-solving strategies as necessary.
• Active listening skills to understand and clarify issues raised by colleagues and guests.
• Proficiency in working with financial information, data, and basic arithmetic functions.
• Ability to carry out basic numerical operations including counting, addition, subtraction, multiplication, and division.
• Competent in reading, comprehending, and writing simple instructions or short correspondence and memos.
• Strong logical thinking skills to define problems, gather relevant information, establish facts, draw valid conclusions, interpret data, and handle unique or unfamiliar situations.
• Proficient knowledge of the Microsoft Office Suite.
• Willingness and availability to work a varied schedule, including evenings, nights, weekends, and holidays.
• A comprehensive understanding of hotel products and guest services, including lifestyle and full-service resorts.
• Commitment to fostering an enjoyable work environment.

Responsibilities:

• Approach all interactions with guests and associates in a welcoming, service-oriented manner.
• Uphold a high standard of personal appearance and grooming, adhering to brand-specific uniform and name tag requirements.
• Maintain regular attendance in accordance with Aimbridge Hospitality standards, adapting to scheduling needs.
• Fully comply with Aimbridge Hospitality policies and procedures to promote safe and efficient hotel operations.
• Warmly greet and welcome all guests at the Front Desk, consistently maintaining a friendly and approachable demeanor.
• Ensure proper operation of the telephone switchboard, meeting all Aimbridge Hospitality performance standards.
• Efficiently and courteously handle requests for information, mail, and messages.
• Respond to guest inquiries regarding hotel services, facilities, and operational hours.
• Provide information on local restaurants, transportation, entertainment options, and related inquiries.
• Foster good communication and teamwork with colleagues and various hotel departments.
• Be knowledgeable about rates, packages, special promotions, in-house groups, and restricted dates.
• Accurately obtain and record all necessary information when handling room reservations, adhering to rate quoting protocols.
• Familiarize oneself with Aimbridge Hospitality policies, house rules, and relevant hospitality terminology.
• Assist in emergency procedures as required.
• Efficiently manage guest check-ins and check-outs with a courteous approach.
• Understand and effectively operate all relevant aspects of the Front Desk computer system.
• Ensure timely logging and delivery of packages, mail, and messages as needed to guests and meeting rooms.
• Utilize proper two-way radio etiquette during communications with fellow associates.
• Deliver guest items, such as luggage, newspapers, messages, packages, and amenities, as requested by guests or team members.
• Maintain an up-to-date knowledge of all hotel amenities, special events, local attractions, and activities available to guests.
• Perform additional duties as assigned, including supporting colleagues in other hotel areas and ensuring overall cleanliness and safety throughout the hotel and grounds.
• Handle access to back-of-house areas and sensitive information with care.
• Demonstrate capability in cash handling, including preparing and depositing cash drops, securing, and balancing funds.
• Occasionally engage in unsupervised interactions with guests and/or staff.
• Access and control sensitive areas within the hotel, including Master Keys, guest rooms, storage, liquor rooms, and secured file cabinets.
• Drive safely for business-related purposes.
• Maintain a high level of trust and responsibility, representing the company with a strong reputation and sound judgment.

The property is conveniently located off I-70, just minutes away from a variety of dining and outdoor activities. Near attractions such as Barkcamp State Park, Belmont Lake, Belmont Mills, and Good Wood Incorporated, our pet-friendly hotel features one versatile meeting room, accommodating up to 15 guests for conferences or banquets, and offers competitive group rates for events of any size.

As a global leader in third-party hotel management, our expanding portfolio includes over 1,550 hotels across all 50 states and 22 countries, ranging from prominent international lodging brands to luxury hotels, destination resorts, and lifestyle properties. Our dedicated associates are passionate about delivering exceptional service and results while thriving in a culture that inspires excellence.

Benefits:
Eligible full-time employees can take advantage of a competitive benefits package after an initial waiting period, which includes:

• Daily Pay options available—ask your recruiter for details.
• Medical, Dental, and Vision coverage.
• Short-Term and Long-Term Disability Income.
• Term Life and AD&D Insurance.
• Paid Time Off.
• Employee Assistance Program.
• 401k Retirement Plan.

Job Posting Date: Wed, 01 Jan 2025 04:53:37 GMT

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