Part time Customer service representative-Planet Fitness

Job Description

Job Title: Part time Customer service representative

Company: Planet Fitness

Location: Columbus, OH

Pay: $13 per hour

AI Pay Analysis: An hourly rate of $13 for a part-time Customer Service Representative in Columbus, OH is generally below the average market rate for this role. As of 2023, customer service representatives in Columbus typically earn between $14 to $18 per hour, depending on experience and the specific industry. While entry-level positions may start closer to the $13 mark, this rate may not be competitive enough to attract quality candidates, especially in a tight labor market where many workers seek higher wages and more flexible employment options. Thus, the offered rate could be seen as low relative to industry standards in the area.

Job description:
Benefits:
– Complimentary Membership
– Employee Discounts
– Flexible Schedule

Job Summary:
This is a part-time position requiring availability for one weekend day, with shifts scheduled from 6 AM to 2 PM.

Essential Duties and Responsibilities:
– Provide exceptional customer service by greeting members, prospective members, and guests.
– Manage all front desk activities, including but not limited to:
– Answering phone calls in a friendly manner and assisting callers with various inquiries.
– Checking IDs and member barcodes into the system.
– Facilitating new member sign-ups.
– Conducting tours of the club for prospective members.
– Updating member accounts as needed.
– Addressing member questions and concerns promptly and professionally, escalating to the Assistant Club Manager when necessary.
– Assisting in maintaining the cleanliness and organization of the club.
– Monitoring safety and cleanliness throughout the facility.
– Thoroughly cleaning and sanitizing restrooms, locker rooms, fitness equipment, and gym floors.
– Restocking locker rooms with necessary supplies and paper products.
– Reporting any broken or missing amenities or equipment (e.g., toilets, faucets, showers, hair dryers, gym equipment) to the Club Manager.
– Following the “Lost and Found Policy” and promptly turning in lost member property to the Club Manager or Assistant Club Manager.

Qualifications/Requirements:
– Preferred background in customer service.
– Basic proficiency in computer skills.
– A strong passion for fitness and health.
– An upbeat and positive attitude at all times.
– Punctuality and reliability are essential.
– Exceptional customer service skills, with the ability to interact positively and professionally with members and co-workers, exceeding member expectations.
– Strong listening skills with the ability to empathize and solve problems effectively.
– Demonstrated diplomacy in all interactions, using appropriate behavior and language.
– High School diploma or GED equivalent preferred.

Job Posting Date: Sun, 06 Oct 2024 05:40:02 GMT

Apply now!