IT – Service Management Engineer I – III (Remote)-Cincinnati Financial Corporation

Job Description

Job Title: IT – Service Management Engineer I – III (Remote)

Company: Cincinnati Financial Corporation

Location: Cincinnati, OH

Pay: $55000 – 110000 per year

AI Pay Analysis: The hourly rate of $55,000 – $110,000 per year for the role of “IT – Service Management Engineer I – III (Remote)” in Cincinnati, OH translates to approximately $26.44 to $52.88 per hour. This range appears competitive based on industry standards, as salaries for IT service management roles generally vary by experience level, with entry-level positions typically earning around $55,000-$70,000 annually, while experienced professionals can earn up to $100,000 or more, especially in remote positions that may attract a broader talent pool. Considering Cincinnati’s cost of living and the growing demand for IT service management professionals, this compensation range aligns well with market expectations, making it an attractive opportunity within the region.

Job description:

Make a difference with a career in insurance. At The Cincinnati Insurance Companies, we prioritize people and integrate the Golden Rule into our everyday operations. We are seeking exceptional individuals to join our talented team of service-oriented, ethical, knowledgeable, and compassionate associates. Our workforce represents the foundation of our aspiration to be the leading organization serving independent agents, dedicated to safeguarding families and businesses as they navigate through challenges and recover from losses. Contribute your skills to help us achieve ongoing success as we add value to the communities we serve, affirming that Actions Speak Louder in Person®.

If you are prepared to establish productive relationships, collaborate within a diverse team, embrace challenges, and enhance your skills, Cincinnati could be the right fit for you. We offer career opportunities that allow for both contribution and growth.

The IT Department is currently seeking a Service Management Engineer to support IT Service Management (ITSM) modules and discovery tools, including areas such as change management, incident management, asset management, and configuration management database (CMDB).

Starting Pay: The salary range for this position is $55,000 – $110,000 annually. Compensation is determined based on the applicant’s education, experience, location, knowledge, skills, and abilities. Eligible associates may also receive an annual cash bonus and stock incentives based on both company and individual performance.

Key Responsibilities:

• Provide support for the Helix/Remedy System and the comprehensive suite of ITSM applications, including Incident Management, Problem Management, Change Management, Service Level Management, Configuration Management, and Asset Management.
• Develop and maintain service maps and the product catalog.
• Conduct application and service mapping activities with development teams to capture servers, functional components, and triggers that identify each component, while recognizing other applications that may impact the target business application or service.
• Implement data imports into the CMDB using the Discovery tool for the automatic discovery of configuration items (CIs) and map the staging dataset to the production golden dataset through normalization and reconciliation processes.
• Manage user accounts and optimize license configurations.
• Responsible for post-production maintenance and support of the product.
• Develop consuming and publishing web services utilizing WSDL, SOAP, XML, and REST to establish communication between Helix/Remedy and external systems.
• Create custom applications within Helix/Remedy using Innovation Studio.
• Engage with BMC and internal teams to address critical issues.

Qualifications:
Essential Requirements:

• Comprehensive knowledge of all ITSM modules and expertise with the Discovery tool.
• Experience managing ITSM application administration and providing support for a large organization.
• Proficiency in gathering, analyzing, and documenting requirements and designing specifications within the ITIL framework and industry best practices.
• Active participation as a team member in the planning, design, and implementation of ITSM modules.

Preferred Qualifications:

• ITIL V4 Certified Professional.
• Experience with Helix/Remedy administration.
• Demonstrated experience supporting Helix/Remedy ITSM (Incident, Problem, Change, Asset, Knowledge, Service Level, and Service Request Management) version 8.x or higher.
• Proficiency with Innovation Studio.
• Experience in creating and maintaining Helix dashboards.
• Ability to analyze enhancement and customization requests.
• Background in supporting BMC Helix/Remedy Smart Reporting, BMC Smart IT, BMC Digital Workplace, BMC Discovery, and BMC Helix/Remedy Single Sign-On.
• Advanced troubleshooting experience (e.g., server logs, plugin logs).
• Familiarity with BMC Migration and Import Tool and using Spoon.
• Advanced data analysis skills, including Standard Query Language (SQL).

Enhance Your Talents:
We pride ourselves on delivering outstanding service and building strong relationships with our independent agents. Whether you come with experience from another carrier or are new to the insurance industry, we advocate for a lifelong learning approach. Cincinnati provides the necessary tools and training to ensure success and help you become a trusted and respected insurance professional—all while enjoying a meaningful career.

Enjoy Benefits and Amenities:
Your dedication to providing exceptional service, sharing best practices, and creating impactful solutions is highly valued. To foster the well-being and satisfaction of our associates, we offer a comprehensive range of benefits and amenities.

Embrace a Diverse Team:
As a relationship-based organization, we highly value a diverse workforce. We are committed to providing equal employment opportunities to all qualified individuals without regard to race, creed, color, sex (including sexual orientation), religion, national origin, age, disability, or any other basis prohibited by law.

Job Posting Date: Fri, 06 Dec 2024 03:19:16 GMT

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