Front Desk Agent-Best Western Mansfield Ohio

Job Description

Job Title: Front Desk Agent

Company: Best Western Mansfield Ohio

Location: Mansfield, OH

Pay: $11 – 12 per hour

AI Pay Analysis: The hourly rate of $11 to $12 for a Front Desk Agent in Mansfield, OH, falls below the national average for this role, which typically ranges from $13 to $18 per hour depending on experience and location. Given that the Midwest generally offers lower wages compared to coastal regions, this rate may be more competitive locally; however, it still appears on the lower end, especially considering the responsibilities of the role, which often include customer service, administrative tasks, and sometimes handling cash and reservations. Therefore, while it may be somewhat competitive within Mansfield, it does not align with broader industry standards and may struggle to attract experienced candidates.

Job description:
Benefits:
– Employee discounts
– Complimentary uniforms

Benefits/Perks:
– Flexible scheduling
– Opportunities for career advancement
– Competitive compensation

Job Summary:
We are currently seeking a personable and friendly Front Desk Agent to deliver outstanding service to our hotel guests. The ideal candidate will be responsible for facilitating the check-in and check-out processes, issuing room keys, and processing payments. Additional responsibilities include maintaining effective communication with housekeeping staff to manage room availability, addressing guest inquiries, and completing associated paperwork in a timely and accurate manner. The Front Desk Agent will also be tasked with maintaining the cleanliness of laundry and public areas during each shift. The ability to communicate effectively and maintain a positive demeanor in challenging situations is essential, as your primary objective will be to provide an exceptional customer service experience for our guests.

Responsibilities:
– Monitor and maintain a comprehensive understanding of hotel operations and activities
– Manage reservations and respond to inquiries via phone, email, and in-person
– Establish rapport with guests by identifying their needs through engaging conversation and open-ended questions
– Articulate the features and amenities of guest rooms
– Oversee laundry tasks
– Ensure cleanliness of lobby and public areas
– Set up breakfast services
– Ensure compliance with health and quality standards
– Availability for three shifts

Qualifications:
– Friendly and outgoing personality
– Familiarity with hospitality industry standards
– Proficient in English; knowledge of additional languages is advantageous
– Basic computer literacy
– Ability to address and resolve customer issues with a service-oriented approach
– Physically able to lift up to 30 pounds
– Capable of cleaning and folding laundry
– Punctual and reliable

Job Posting Date: Sun, 27 Oct 2024 07:13:17 GMT

Apply now!