Patient Services Representative-Corewell Health

Job Description

Job Title: Patient Services Representative

Company: Corewell Health

Location: Grand Rapids, MI

Pay: $17.67 per hour

AI Pay Analysis: The hourly rate of $17.67 for a Patient Services Representative in Grand Rapids, MI, is somewhat below the national average for similar positions, which generally ranges from $18 to $25 per hour depending on experience, specific employer, and additional responsibilities. In the Grand Rapids area, this wage may be more competitive for entry-level positions; however, it may not attract more experienced candidates. Factors such as benefits, work environment, and company reputation can also influence competitiveness in the job market. Overall, while this rate may serve as an entry point, it may not be sufficient to attract or retain skilled professionals in the long term.

Job description:

Starting pay is $17.67 per hour or higher, based on years of experience.

Job Summary
As a Patient Services Representative with Corewell Health, you will be indispensable in providing exceptional healthcare services to our patients. You will collaborate with a dedicated team to deliver registration, concierge, and clerical support, significantly impacting the lives of those we serve.

Essential Functions
You will be responsible for resolving complex patient and customer issues, employing high-level discernment during patient registrations in treatment rooms. Your administrative responsibilities will encompass a range of tasks, including assisting with patient check-outs, scheduling appointments, managing referrals, coordinating in-office procedures, surgeries, and tests, as well as reviewing medical records associated with incoming referrals. Additionally, you will maintain and modify provider templates, navigate external patient referral portals, and reconcile deposits across multiple departments.

You will obtain insurance authorizations and verify that prior authorizations are secured while assisting with retroactive insurance denials and appeals. Managing complex electronic medical records (EMR/EHR) is essential, including scanning documents and uploading to EPIC via Right Fax. You will also take an active role in training new team members utilizing standardized processes.

You must be prepared to perform the duties of a Patient Services Representative Associate as needed. Your participation in safety initiatives and the execution of risk-mitigation measures are vital, as is completing all safety-related competencies and requirements promptly.

Qualifications
Required

• High School Diploma or equivalent
• A minimum of two years of relevant experience in insurance billing, access management, patient financial services, electronic health records, lab service support, or other related roles

At Corewell Health, you will become part of a team committed to delivering personalized healthcare to our patients, members, and communities. We are dedicated to investing in your professional growth. Our teams consist of collaborators, leaders, and innovators working together to fulfill a unified mission: to improve health, instill humanity, and inspire hope. Join us at a nationally recognized health system striving for excellence and continuous advancement.

How Corewell Health cares for you
We offer a comprehensive benefits package designed to meet your financial, health, and work-life balance goals. Our offerings include an on-demand pay program powered by Payactiv and a discounts directory that provides deals on various services including dining, phone plans, and wellness options. Optional identity theft protection, home and auto insurance, and pet insurance are available, along with both traditional and Roth retirement options featuring service contributions and matching savings. Eligibility for benefits depends on employment type and status.

Primary Location: Hughes Professional Center, 4100 Lake Drive, Grand Rapids
Department Name: Gastroenterology – Grand Rapids
Employment Type: Full-time
Shift: Day (United States of America)
Weekly Scheduled Hours: 40
Hours of Work: 8 a.m. to 4:30 p.m.
Days Worked: Monday to Friday
Weekend Frequency: N/A

CURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for non-Corewell Health team members only.

Corewell Health is committed to ensuring a safe environment for our team members, patients, visitors, and communities. We enforce a drug-free workplace policy and require compliance with vaccination requirements, including MMR, Varicella, Tdap, and Influenza, for on-site or hybrid workplace categories. We support prospective team members needing reasonable accommodations during the application process, job performance, or while enjoying equal benefits and privileges due to disability, pregnancy, or sincerely held religious beliefs.

Corewell Health is an equal opportunity employer, granting equal employment opportunity to all qualified individuals irrespective of race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

We foster an interconnected, collaborative culture encouraging all individuals to bring their authentic selves to work. Advocacy for equity among our patients, communities, and each other is at the heart of our mission. We offer workshops to enhance cultural intelligence and inclusion resource groups that provide community and empowerment at work, dedicating ourselves to advancing diversity, equity, and inclusion across all operations. We invite those who share our commitment to join our team.

For assistance with the application process, please call 616.486.7447.

Job Posting Date: Tue, 07 Jan 2025 07:37:24 GMT

Apply now!