Front Desk Agent-Aimbridge Hospitality

Job Description

Job Title: Front Desk Agent

Company: Aimbridge Hospitality

Location: Grand Rapids, MI

Pay: $16 per hour

AI Pay Analysis: The hourly rate of $16 for a Front Desk Agent in Grand Rapids, MI, is generally considered to be on the lower end of the spectrum when compared to industry standards. According to data from various salary aggregators and job postings, the average hourly wage for Front Desk Agents in similar locations typically ranges from $15 to $20, depending on factors such as experience, the type of establishment (hotel vs. motel), and specific responsibilities. While $16 may be competitive for entry-level positions, it may not sufficiently attract more experienced candidates or align with the increasing cost of living in Michigan, thus potentially leading to higher turnover rates and challenges in recruitment.

Job description:
WAGE: $16/HOUR; FULL TIME; OPEN AVAILABILITY; WEEKENDS REQUIRED

The Front Desk Agent plays a crucial role in delivering exceptional guest experiences by welcoming and registering guests, providing outstanding service during their stay, and finalizing accounts upon check-out. Key responsibilities include registering guests, managing and modifying reservations, and fulfilling hotel operator and concierge duties. The role requires delivering attentive, courteous, and efficient service to all guests from their initial arrival through their entire stay, while contributing to the maximization of room revenue and occupancy.

QUALIFICATIONS:

– A high school diploma or equivalent is required; college coursework in a related field is advantageous.
– Previous experience in a hotel or a related field is preferred.
– A positive and enthusiastic personality with a strong commitment to delivering exceptional customer service.
– Ability to multi-task effectively, demonstrating attention to detail and problem-solving skills to address both internal and external customer needs.
– Strong verbal communication skills to clearly convey information and ideas.
– Quick and accurate evaluation and selection of alternative courses of action.
– Capability to perform effectively in high-pressure, stressful situations.
– Proficiency in identifying, preventing, and resolving workplace issues proactively.
– Effective listening skills to understand and clarify concerns raised by co-workers and guests.
– Competency in working with financial information, data, and performing basic arithmetic operations.
– Ability to read, comprehend, and compose simple instructions, correspondence, and memos.
– Logical reasoning skills to define problems, gather information, draw valid conclusions, interpret data, and navigate unique or unfamiliar situations.
– Proficient in Microsoft Office Suite.
– Flexibility and willingness to work a varied schedule, including evenings, nights, weekends, and holidays.
– Understanding of hotel products and guest services, including different hospitality concepts.
– Demonstrated ability to foster a positive and enjoyable workplace environment.

RESPONSIBILITIES:

– Engage with guests and colleagues in a warm and service-oriented manner.
– Uphold high standards of personal appearance and grooming aligned with brand standards, including appropriate attire and name tag.
– Maintain consistent attendance in accordance with Aimbridge Hospitality’s policies, which may vary based on hotel needs.
– Adhere to Aimbridge Hospitality’s policies, standards, and regulations to promote safe and efficient hotel operations.
– Warmly greet and welcome all guests at the Front Desk, maintaining a friendly demeanor.
– Ensure the telephone switchboard operates smoothly, meeting all Aimbridge Hospitality performance standards.
– Handle requests for information, mail, and messages efficiently and courteously.
– Respond to guest inquiries regarding hotel services, facilities, and hours of operation.
– Provide information about local transportation, entertainment, and restaurant options.
– Foster good communication and teamwork with fellow associates and departments within the hotel.
– Stay informed about rates, packages, special promotions, in-house groups, as well as closed-out and restricted dates.
– Collect necessary information for room reservations and correctly quote rates.
– Familiarize oneself with Aimbridge Hospitality policies, house rules, and hospitality terminology.
– Knowledgeably assist in emergency procedures as required.
– Execute check-ins and check-outs in a friendly, efficient, and courteous manner.
– Proficiently operate all relevant aspects of the Front Desk computer system.
– Ensure the accurate logging and delivery of packages, mail, and messages to guests and meeting rooms.
– Utilize proper two-way radio etiquette when communicating with team members.
– Deliver requested guest items, such as luggage, newspapers, and amenities, as necessary.
– Maintain an updated knowledge of property amenities, special events, local attractions, and activities.
– Perform additional duties as assigned, which may include assisting co-workers in various hotel areas and ensuring overall cleanliness and safety throughout the hotel and its grounds.

Job Posting Date: Tue, 07 Jan 2025 06:54:59 GMT

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