Client Operations Analyst II, Remote- USA-Gainwell Technologies

Job Description

Job Title: Client Operations Analyst II, Remote- USA

Company: Gainwell Technologies

Location: Ohio

Pay: $44500 – 63500 per year

AI Pay Analysis: The annual salary range of $44,500 to $63,500 for the “Client Operations Analyst II, Remote – USA” role in Ohio translates to an hourly rate of approximately $21.45 to $30.53. This pay scale appears to be competitive, particularly for mid-level positions in the client operations or customer service sectors, which typically offer compensation that can vary widely based on experience, company size, and specific skill requirements. According to salary data for similar roles in Ohio, this range aligns reasonably well with industry standards, especially considering the remote nature of the position, which can sometimes command higher wages. Overall, the provided hourly rate is competitive, yet candidates with more experience or specialized skills may expect higher compensation.

Job description:

Great companies require exceptional teams to drive their success. Join a collaborative group dedicated to resolving business challenges and enhancing operational efficiency. At Gainwell, you will find rewarding opportunities to advance your career within an organization that values your contributions and prioritizes flexibility, learning, and professional development.

Summary
The Client Services Analyst II will oversee daily, weekly, and monthly delivery processes, ensuring the timely and accurate fulfillment of deliverables across multiple product lines. This role is crucial in identifying, driving, and managing process improvement initiatives that provide direct value to our customers. The ideal candidate will possess a strategic mindset with a tactical execution capability, embodying a customer-centric attitude and an acute attention to detail. The Analyst will ensure that each client’s quality standards are consistently met by proactively reviewing and analyzing processes and data. Additionally, this individual will act as the subject matter expert in optimizing mailing, revenue, and processes.

Your Role in Our Mission

• Ensure the timely and successful delivery of solutions aligned with customer needs and objectives.
• Develop a comprehensive understanding of the technical aspects and features of the solutions provided to clients.
• Utilize existing tools, reports, and metrics to perform preliminary analyses and communicate status updates effectively.
• Cultivate relationships with internal and external stakeholders to meet client expectations.
• Collaborate with technology and project teams to ensure the business implications of data are understood and incorporated into quality assurance processes for client deliverables.
• Align client systems with Gainwell’s data to ensure consistency with customer expectations.
• Lead initiatives aimed at optimizing client system synchronization and attaining alignment.
• Partner with clients, operational teams, clinical teams, and others to ensure effective delivery of products and services.
• Facilitate initiatives that support client objectives related to recovery conversion.
• Monitor and drive improvements associated with key performance indicators, including medical receipt rates, fallout management, and client SLAs.
• Oversee revenue cycle management.
• Track and measure client service activities, ensuring timely completion of tasks through appropriate follow-up.
• Prepare reports on account status and analyze performance data.
• Maintain a solid technical understanding of the solutions delivered to clients.

What We’re Looking For

• A minimum of 3 years of client service experience; healthcare experience is preferred.
• Familiarity with SQL Server, Reporting, or business intelligence tools (e.g., Tableau).
• Capability to analyze data and apply logic to address operational issues and identify opportunities.
• Proficiency in translating client-specific processes between non-technical and technical stakeholders.
• Strong focus on data quality, particularly in reconciling data between various sources or platforms.
• Excellent written and verbal communication skills.
• Strong interpersonal communication skills, a positive demeanor, and a professional approach to customer interactions.
• Ability to foster effective relationships across internal teams to successfully implement cross-functional initiatives.
• A commitment to exceptional customer service and thorough follow-up practices.
• Proficiency in Microsoft Excel, Visio, and PowerPoint.
• Detail-oriented and meticulous in work processes.
• Capable of multitasking and meeting deadlines efficiently.
• Effective in communicating and exchanging information and interpreting documents and data.

What You Should Expect in This Role

• This is a remote/work-from-home opportunity.
• Standard business hours are Monday through Friday.
• Full-time employee benefits package included.
• Requires manual dexterity for computer, telephone, and peripheral use.
• May necessitate extended hours to accommodate special business needs.

The compensation range for this position is $44,500.00 to $63,500.00 annually; however, base pay may vary based on geographic location, internal equity, job-related knowledge, skills, and experience. At Gainwell, you will have the opportunity to advance your career within a company that emphasizes work-life balance, learning, and professional growth. All full-time salaried employees are eligible for a generous flexible vacation policy, educational assistance, and access to various leadership and technical development programs designed to enhance your skills and capabilities.

We believe that by uniting individuals who are passionate about improving healthcare for all, we can achieve the extraordinary. Build your career with Gainwell, a leader in the industry, in an environment where collaboration, innovation, and inclusion drive our growth. Learn more about Gainwell and explore available job openings.

Gainwell Technologies is dedicated to fostering a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, and all qualified applicants will be considered for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other legally protected characteristics. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Posting Date: Wed, 08 Jan 2025 06:38:51 GMT

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