Rooms Operations Manager-Marriott

Job Description

Job Title: Rooms Operations Manager

Company: Marriott

Location: Troy, MI

Pay: $58000 – 70000 per year

AI Pay Analysis: The annual salary of $58,000 to $70,000 for a “Rooms Operations Manager” in Troy, MI, translates to an approximate hourly rate of $27.88 to $33.65, which is relatively competitive for the hospitality industry, particularly for mid-level management roles. According to various salary benchmarks for similar positions in Michigan, this pay range aligns well with the industry standards, as managers in hotel operations typically earn between $50,000 and $75,000 annually, depending on factors such as experience, property size, and specific job responsibilities. Given the cost of living in Troy and the demand for skilled professionals in this field, this compensation appears to be appropriate and attractive.

Job description:

Assists in overseeing the execution of all operations within the rooms division, including the Front Office, Engineering/Maintenance, and Housekeeping, while managing staff effectively. Focuses on enhancing both guest and employee satisfaction while optimizing the department’s financial performance. Monitors adherence to established standards and procedures and leads the team to achieve or exceed property goals.

Education and Experience:

• High school diploma or GED with a minimum of four years of experience in guest services, front desk, housekeeping, or a related professional field; OR
• A two-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related discipline, accompanied by two years of experience in guest services, front desk, housekeeping, or a similar professional area.

Core Responsibilities:

Leading Room Operations Team:

• Ensures team objectives align with guest tracking and productivity goals.
• Fosters an empowering environment promoting motivation, teamwork, continuous improvement, and a dedication to service excellence.
• Analyzes employee and guest satisfaction metrics and formulates strategies to address areas of need and leverage strengths.
• Validates team capabilities to meet organizational expectations.
• Exhibits leadership qualities demonstrating confidence, energy, and enthusiasm.
• Guides staff in understanding and exceeding the evolving needs and expectations of guests.

Managing Property Rooms Operations:

• Aids in managing all operations across rooms division departments.
• Implements property-specific recovery strategies as needed.
• Distributes guest satisfaction results promptly, including feedback forms and correspondence.
• Proactively addresses employee concerns while maintaining professionalism and courtesy.
• Regularly communicates and updates staff on goals and results.
• Conducts semi-annual one-on-one meetings with team members.
• Assists in optimizing scheduling practices in alignment with guest occupancy goals.
• Engages in hourly job functions as necessary and performs additional duties to support business objectives.

Enhancing the Guest Experience:

• Understands and embodies the brand’s service culture.
• Provides exceptional customer service by being accessible and approachable.
• Continuously seeks to elevate guest and employee satisfaction.
• Addresses guest concerns with a proactive and professional approach.
• Ensures timely responses to customer service requests and verifies hospitality compliance among team members.

Managing Profitability:

• Collaborates in conducting the annual Quality audit alongside the General Manager and Regional Director.
• Ensures a solid key control program is in place.
• Reviews financial statements, sales reports, and performance data to assess productivity, identify areas for cost reduction, and enhance programs.
• Aims to maximize departmental financial performance.

Conducting Human Resources Activities:

• Participates in the interviewing process and assists in hiring decisions.
• Receives recruitment suggestions from team supervisors.
• Ensures comprehensive orientation for new hires is conducted promptly.
• Solicits employee feedback and nurtures an "open door" policy to address concerns.
• Confirms that policies are applied fairly and consistently, including proper documentation of disciplinary actions.
• Recognizes team successes and publicly celebrates individual contributions.

The salary range for this role is $58,000 to $70,000 annually. Marriott offers a bonus program, comprehensive health benefits, a 401(k) plan with up to a 5% company match, an employee stock purchase plan at a 15% discount, accrued paid time off, life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, and various wellness benefits. Other incentives, such as stock awards and deferred compensation plans, may also be available. Eligibility, waiting periods, and other requirements may apply to these compensation and benefits offerings.

Compensation and benefits information is current as of the posting date. Marriott reserves the right to modify these offerings at any time, with or without notice, in compliance with applicable laws.

Marriott International is an equal opportunity employer committed to fostering a diverse workforce and maintaining an inclusive, people-first culture. We uphold non-discrimination policies based on disability, veteran status, or any other protected criteria under applicable laws.

About the Team:
Marriott Hotels are dedicated to elevating the art of hospitality, constantly seeking innovation while offering comfort in well-known locations worldwide. As a member of Marriott Hotels, you will contribute to delivering “Wonderful Hospitality. Always.” by providing empathetic and forward-thinking service that enriches our legacy. Joining Marriott Hotels means becoming part of a globally recognized hospitality leader that offers opportunities for professional growth and development within an inspiring team environment. At JW Marriott, we prioritize our associates, believing that their well-being is integral to guest satisfaction. Our commitment to training, recognition, and a supportive workplace fosters an environment where our associates can thrive, thus enhancing the guest experience. This is The JW Treatment—a philosophy that emphasizes exceptional care for both our guests and our staff.

Job Posting Date: Sun, 05 Jan 2025 03:10:31 GMT

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