Member Services Representative- Part Time-Planet Fitness

Willowick, OH
January 11, 2025
Part Time
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Average Pay*: 10 to 15
*average hourly rate for this position in your area
Deadline date:
$11 - $13

Job Description

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Job Title: Member Services Representative- Part Time

Company: Planet Fitness

Location: Willowick, OH

Pay: $11 – 12.5 per hour

AI Pay Analysis: The hourly rate of $11 to $12.50 for a part-time Member Services Representative position in Willowick, OH, is relatively low compared to industry standards. As of late 2023, the average pay for customer service representatives in the U.S. typically ranges from $13 to $20 per hour, depending on experience and specific job responsibilities. In Ohio specifically, wages are generally on the lower end of this scale, but even so, the offered rate falls short of competitive benchmarks, especially considering the rise in the cost of living and the minimum wage increases. Thus, while it may attract entry-level applicants or those seeking part-time work, it may struggle to retain experienced professionals or those with specialized skills.

Job description:

Are you looking for a rewarding opportunity in a vibrant and supportive work environment? Do you have a passion for personal development and strive for continuous growth? If so, we invite you to consider joining our team at Planet Fitness, where we take pride in fostering a unique culture that genuinely cares for our employees. We are committed to equipping you with the tools necessary for success both within and beyond the Planet Fitness community.

Role Summary
As a Team Member, you will play a vital role in ensuring a positive experience for our members by delivering exceptional customer service to current members, prospective members, and guests.

Essential Duties and Responsibilities

  • Provide a warm welcome to all members, prospective members, and guests, ensuring an outstanding customer service experience.
  • Manage all front desk operations, including:
    • Answering phone calls in a friendly and helpful manner while addressing a variety of inquiries.
    • Checking members into the system efficiently.
    • Facilitating new member registrations.
    • Guiding prospective members on tours of the facility.
    • Assisting with necessary updates to member accounts.
    • Responding promptly and professionally to member questions and concerns, and escalating issues to the Assistant Manager or Manager when appropriate.
    • Contributing to the cleanliness and organization of the club.

Qualifications/Requirements

  • Prior experience in customer service is preferred.
  • Basic proficiency in computer skills is necessary.
  • A genuine passion for fitness and health is essential.
  • An upbeat and positive attitude is a must.
  • Punctuality and reliability are critical.
  • Outstanding customer service skills with the ability to interact positively and professionally with members and co-workers, consistently exceeding member expectations.
  • Strong listening skills coupled with the ability to empathize and resolve issues effectively.
  • Ability to demonstrate diplomacy in all interactions, utilizing appropriate language and behavior.
  • High School diploma or GED equivalent is required.
  • Candidates must be 18 years of age or older.

Team Member Benefits

  • Complimentary black card membership.
  • Access to mentorship opportunities.
  • Potential for career advancement.
  • Ongoing leadership development training.
  • Health insurance coverage for full-time employees.

Physical Demands

  • Continuous standing and walking throughout the shift.
  • Frequent verbal communication in person and on the phone.
  • Occasional lifting of up to 50 lbs. may be required.
  • Willingness to occasionally handle hazardous materials during shifts.

Job Posting Date: Sat, 21 Dec 2024 06:24:14 GMT

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