Member Services Specialist/Teller-Dow Credit Union

Job Description

Job Title: Member Services Specialist/Teller

Company: Dow Credit Union

Location: Midland, MI

Pay: $15 per hour

AI Pay Analysis: An hourly rate of $15 for a “Member Services Specialist/Teller” in Midland, MI, is generally below the industry standard, particularly considering the responsibilities typically associated with this role, which often include customer service, transactions, and account management in financial institutions. As of late 2023, wages for similar positions across Michigan tend to range from approximately $16 to $20 per hour depending on experience and specific employer factors. Therefore, while $15 may be acceptable for entry-level positions or certain smaller institutions, it may not be competitive enough to attract experienced candidates or align with the cost of living in the area. Overall, this rate could be seen as less favorable in the current job market context.

Job description:
Member Services Specialist

Dow Credit Union in Midland, MI is currently seeking a dedicated and customer-focused individual to join our team as a Part-Time Member Services Specialist/Teller. In this role, you will act as the primary point of contact for our credit union members, assisting them with inquiries, account transactions, and other financial needs. Your exceptional customer service abilities and keen attention to detail will be instrumental in fostering positive relationships between our members and Dow Chemical Employees’ Credit Union.

Are you interested in becoming part of a supportive organization that values its employees? Do you aspire to build a long-term career in the people-helping-people industry with a well-established and award-winning company? If so, we invite you to continue reading!

This position offers a competitive starting pay of $15 per hour along with an array of excellent benefits for our part-time staff, including quarterly and annual incentives, a 401(k) plan, paid holidays, and paid time off (PTO). If you find this opportunity aligns with your career goals, we encourage you to apply today!

DOW CREDIT UNION: OUR MISSION

Founded during the economic challenges of 1937, Dow Credit Union emerged to provide Dow employees with essential financial resources for emergencies and convenient, low-cost credit. Since then, we have grown to serve over 70,000 members and manage more than $2 billion in assets. Our unwavering mission is to deliver the best possible service and value to our members. We continually strive to enhance our service delivery while maintaining a focus on member satisfaction.

To achieve this mission, it is crucial that we hire and retain devoted, team-oriented employees who genuinely care for our members, embodying integrity and professionalism. In recognition of this, we offer competitive compensation, outstanding benefits, and a collaborative work environment. We truly value respect among one another and actively promote diversity, equity, and inclusion (DEI). As an equal-opportunity employer, we welcome all qualified applicants.

Member Services Specialist

As a fast-paced, member-focused financial institution, we are committed to delivering exceptional service. In the role of Member Services Specialist, you will be a vital member of our team, ensuring a positive experience that strengthens existing relationships and fosters new ones.

Key Responsibilities:
– Greet and assist members in a courteous and professional manner.
– Process a variety of account transactions, including cash and check deposits, withdrawals, transfers, loan payments, check requests, and the purchase of money orders, VISA gift cards, and stamps.
– Accurately balance daily transactions within designated time frames.
– Deliver superior service while adhering to the credit union’s quality standards.
– Safeguard member assets by verifying identities and following security protocols.
– Assist members in resolving basic account issues and provide problem resolution support.
– Proficiently utilize multiple systems, such as Card Wizard, Jabber, and Travelex.
– Conduct check negotiations and determine holds in accordance with credit union policy.
– Perform various file maintenance tasks, including address changes, scheduled payments and transfers, and recording travel dates.
– Implement check hold decision-making as authorized.
– Carry out auditing functions for ancillary items, such as stamps, gift certificates, and raffle tickets.

Qualifications:
– High school diploma or equivalent is required.
– Up to six months of cash handling or customer service experience is preferred.

Work Schedule:
– 25 hours per week, Monday through Friday.
– Every other Saturday.

ARE YOU READY TO JOIN OUR TEAM?

If you meet the qualifications outlined above and are enthusiastic about a member service role, we encourage you to submit your application and resume. We look forward to reviewing your application and considering you for this exciting opportunity. Apply now using our mobile-friendly application process! We are eager to meet you!

Job Posting Date: Sun, 05 Jan 2025 23:58:25 GMT

Apply now!