Restaurant Host – $13.00 per Hour – Hocking Hills Lodge & Conference Center-Hocking Hills State Park Lodge

Job Description

Job Title: Restaurant Host – $13.00 per Hour – Hocking Hills Lodge & Conference Center

Company: Hocking Hills State Park Lodge

Location: Logan, OH

Pay: $13 per hour

AI Pay Analysis: The hourly rate of $13 per hour for a Restaurant Host at Hocking Hills Lodge & Conference Center in Logan, OH, is generally considered below the competitive standard for this role in the region. As of late 2023, the average hourly wage for a restaurant host typically ranges from $14 to $17 per hour, depending on experience and specific responsibilities. Additionally, factors such as the cost of living in Logan and the local labor market can influence wage expectations. While $13 may be acceptable for entry-level positions, it may deter more experienced candidates who could be seeking higher wages. Overall, this rate may limit the attraction of qualified applicants and could affect staff retention and satisfaction.

Job description:

Hocking Hills Lodge and Conference Center, situated within the scenic Hocking Hills State Park, is currently seeking candidates with outgoing, friendly, and welcoming personalities for Restaurant Host positions. Experience one of the finest views in Ohio while delivering exceptional dining experiences that are both welcoming and memorable for our guests.

Our newly established 81-room lodge features 40 cabins, a full-service restaurant/lounge, and banquet facilities capable of accommodating up to 200 guests. For additional details about the property, please visit www.GreatOhioLodges.com. This is an excellent opportunity to be part of the opening team for the newest State Park Lodge in Ohio, anticipated to launch this Fall.

As one of the most visited State Parks in the country, Hocking Hills State Park necessitates a high level of attention to detail and service to exceed guest expectations.

Key Benefits:

• Join an exciting and collaborative work environment focused on career development.
• Full-time candidates are eligible for comprehensive medical, dental, and vision benefits after 60 days.
• Competitive pay rate commensurate with experience.
• Paid time off (PTO) available following one year of service.
• Holiday pay, including for your birthday.
• 401(k) Retirement Savings Plan.
• Discounts on room, food, and retail.
• Opportunities for ongoing training and professional advancement.

Position Purpose:
The Restaurant Host is responsible for greeting and seating guests with genuine hospitality as they enter the dining room, ensuring an efficient, professional, and profitable environment by adhering to quality service and hospitality standards.

Essential Functions:

• Serve as an ambassador for the restaurant and property by warmly welcoming guests upon arrival and expressing gratitude as they depart.
• Support floor management and servers through various duties such as busing tables, selling gift cards, and handling room service orders.
• Maintain a clean and organized dining room ambiance, adjusting music, lighting, and temperature to ensure a pleasant dining atmosphere.
• Uphold a professional demeanor towards guests, peers, and management.

Workplace Duties:

• Successfully complete all host training protocols and associated assessments.
• Assist the floor manager in the setup of reservation tables for each shift.
• Create a strong first impression by warmly greeting guests as they enter.
• Assign seating based on the established seating chart and recommend daily or weekly features while seating guests.
• Engage in light conversation with guests, fostering a welcoming environment and thanking them upon departure.
• Manage phone inquiries by forwarding calls to appropriate managers and taking messages when necessary, as well as answering questions about the restaurant’s concept, menu, and location.
• Process guest reservations, to-go orders, and room service requests both in person and over the phone.
• Manage the waiting list for guests and seat them according to estimated wait times.
• Address guest inquiries and resolve minor issues, escalating to management as needed.
• Execute shift setup and closing duties as outlined; always coordinate with the manager on duty prior to shift conclusion.
• Maintain table presentation and cleanliness throughout the dining room, reporting any maintenance issues in restrooms or public areas to management.
• Assist with the stationing of servers and bussers at opening and closing, as well as assisting with beverage service.
• Learn how to operate blinds, lights, thermostats, and music systems to ensure an appropriate dining environment.
• Support brunch setup or teardown as assigned.
• Acquire skills to deliver guest room service orders efficiently and safely.
• Understand and interpret Banquet Event Order (BEO) sheets to provide timely information regarding event times and locations.

Qualifications:
Candidates must possess the knowledge, skills, and abilities necessary to perform essential job functions, with or without reasonable accommodation.

Education:
A high school diploma or GED is preferred.

Experience:
A minimum of one year of experience in hosting or serving in a full-service restaurant is preferred.

Specific Job Knowledge, Skills, and Abilities:

• Proficiency in reading, speaking, and writing basic English, including reading tickets and communicating effectively with customers and staff.
• Strong interpersonal communication skills characterized by a positive and engaging demeanor.
• Good judgment and decision-making skills.
• Strong organizational and multitasking capabilities.
• Ability to follow detailed instructions with minimal supervision.
• Capacity to communicate guest needs and address minor complaints, involving management if required.
• Basic computational and computer skills, specifically the ability to use the POS system.
• Familiarity with food and beverage menus, including preparation and presentation standards.
• Willingness and flexibility to work various shifts, including nights, weekends, and holidays.

Physical Requirements:

• Ability to stand, sit, walk, climb, bend, crouch/stoop, twist, and reach for extended durations.
• Capacity to stand and walk for up to 8 hours per day, including travel to and from meetings.
• High energy level and physical stamina.
• Ability to move efficiently throughout various restaurant areas, including the kitchen and bar.
• Most work will be conducted indoors in a controlled environment.
• Ability to lift up to 30 pounds above eye level and balance food trays, as well as carry heavy beverage trays and intermittently lift up to 50 pounds during shifts.

Appearance Guidelines:
A uniform is required for the hotel department, in accordance with the Restaurant Department’s dress and appearance standards. Additionally, maintaining a neat, clean, and well-groomed appearance is essential.

About Us:
At Regency Hotel Management, hospitality is at the core of our mission and expertise. Since 1965, we have been leaders in maximizing profitability while enhancing asset value for our clients. Our team of hotel management professionals provides insightful, hands-on guidance informed by extensive industry experience. Our workforce is continually expanding across multiple locations, and we seek motivated individuals to join our team!

We are proud to be an equal opportunity employer, committed to prohibiting discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic safeguarded by federal, state, or local laws.

Job Posting Date: Fri, 03 Jan 2025 23:21:45 GMT

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