Automotive Service Manager – EXPERIENCED- Parma York Rd. – CLOSED ON SUNDAY-Conrad’s

Job Description

Job Title: Automotive Service Manager – EXPERIENCED- Parma York Rd. – CLOSED ON SUNDAY

Company: Conrad’s

Location: Parma, OH

Pay: $45000 – 70000 per year

AI Pay Analysis: The hourly rate implied by an annual salary range of $45,000 to $70,000 for an Automotive Service Manager in Parma, OH translates to approximately $21.63 to $33.65 per hour. This range is generally competitive, considering that the average salary for an Automotive Service Manager in the U.S. typically falls between $50,000 and $85,000 per year depending on experience, location, and the specific demands of the role. In Ohio, salaries may be on the lower end of this spectrum due to cost of living factors, but the range provided is reasonable. Additionally, the mention of “CLOSED ON SUNDAY” suggests a potential work-life balance aspect which may be appealing to candidates. Overall, this compensation appears to align adequately with industry standards for similar positions in the region, particularly for experienced candidates.

Job description:

Directs the service department in effectively diagnosing customer needs through appropriate products and services. All employees are expected to exhibit core behaviors that contribute to delivering the level of service expected by our customers:

Key Competencies:

1. Customer Focus
   Maintains a customer-centric approach at all times, proactively identifying and addressing concerns and needs to foster customer loyalty.

2. Desire to Learn
   Actively seeks to enhance knowledge and skills to contribute to personal and professional development.

3. Interpersonal Effectiveness
   Listens actively and communicates with respect and clarity. Presents information in an engaging and comprehensible manner.

4. Detail Orientation
   Completes tasks meticulously and thoroughly, ensuring adherence to established processes and quality standards.

5. Reliability
   Takes personal responsibility for all work aspects, ensuring quality, timeliness, and results, with the ability to complete tasks independently.

Essential Job Functions:

• Assess and address customer needs, problems, complaints, requests, questions, and timelines in a professional manner.
• Communicate customer needs to the service department for accurate diagnosis.
• Confirm with the service department that all necessary services have been completed satisfactorily.
• Promote and sell tires, automotive accessories, service repairs, and preventative maintenance in alignment with customer requirements.
• Maintain up-to-date knowledge of all tires, services, and products offered, including competitive offerings.
• Provide accurate responses to inquiries via phone and in-store.
• Build trust with customers through integrity and genuine concern for their needs.
• Deliver exceptional customer service levels that exceed expectations, while adhering to company policies.
• Engage in effective listening to ensure all pertinent information is communicated appropriately to customers and employees.
• Cultivate a loyal customer base.
• Prepare accurate estimates and invoices for customers.
• Process invoices using established procedures for various account types.
• Understand and perform the responsibilities of a Maintenance Technician.
• Prioritize daily tasks to ensure timely delivery of products and services to customers.
• Organize and prioritize daily workflow through the customer service management system.
• Exhibit decisiveness and effective time management.
• Train, develop, and motivate store personnel effectively.
• Evaluate, encourage, and discipline employees fairly, in accordance with company policies.
• Delegate responsibilities by recognizing and leveraging the strengths of team members.
• Handle customer complaints, employee disputes, and operational issues in a calm, fair, and consistent manner.
• Demonstrate reliability in all interactions with customers and staff.
• Understand and apply performance business data to enhance operational productivity.
• Manage employee productivity, store expenses, and inventory judiciously.
• Achieve established monthly performance goals.
• Communicate relevant questions, issues, and outcomes to the Store Leader promptly.
• Learn and utilize the relevant computer systems and software efficiently.
• Follow daily opening and closing procedures with accuracy.
• Maintain current knowledge of product lines and competitor offerings.
• Ensure accurate inventory management for tires, parts, and other product lines.
• Understand, comply with, and communicate all company policies to the team.
• Provide managerial coverage at other locations as required.
• Complete all administrative and paperwork duties accurately and punctually, including training, time records, invoicing, evaluations, and deposits.

Qualifications:

To perform this role successfully, candidates must be able to effectively fulfill the essential duties. The following requirements represent the knowledge, skills, and abilities necessary for this position.

Education and Experience:
A high school diploma is required, along with two to four years of related experience and/or training, or an equivalent combination of education and experience. Knowledge and skills in tire and automotive sales, customer service, and retail automotive branch operations are essential.

Language Skills:

• Ability to read and interpret documents such as safety regulations, operating instructions, and procedural manuals.
• Proficient in writing routine reports and correspondence.
• Capable of speaking effectively to groups of customers or employees.

Mathematical Skills and Reasoning Ability:

• Ability to perform basic arithmetic operations with whole numbers, common fractions, and decimals.
• Capacity to solve practical problems and manage various variables in situations with limited standardization.
• Ability to interpret a variety of provided instructions, whether written, oral, diagrammatic, or in schedule form.

Physical Demands:

The physical demands outlined here represent those which must be met by an employee to successfully execute the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Regular responsibilities include standing for extended periods, lifting and setting up tire and product displays weighing up to 50 lbs, bending and crouching to examine vehicles, and utilizing cash registers and small tools.

Work Environment:

The work environment characteristics described here represent those encountered while performing the essential functions of this position. Employees may be exposed to moving mechanical parts, fumes, airborne particles, toxic chemicals, and outside weather conditions. The noise level in this environment is typically loud. Employees are expected to maintain extended hours, often averaging 52 hours per week, with potential requirements for Sunday and evening shifts. Travel between locations may also be necessary.

Miscellaneous:

Candidates must possess an acceptable driving record in accordance with company policy and hold a valid driver’s license in the state of employment. A background check is a requirement for employment. This job description is intended to clarify the essential responsibilities and duties required by the role, but it is not an exhaustive list, and responsibilities may evolve as needed.

Job Posting Date: Sat, 11 Jan 2025 04:29:17 GMT

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