SALES ASSOCIATE – ROCK SHOP – PART TIME – $18/HR-Hard Rock Cafe

Job Description

Job Title: SALES ASSOCIATE – ROCK SHOP – PART TIME – $18/HR

Company: Hard Rock Cafe

Location: Cincinnati, OH

Pay: $18 per hour

AI Pay Analysis: As of October 2023, an hourly rate of $18 for a part-time Sales Associate in a rock shop in Cincinnati, OH, appears to be competitive but may vary based on specific factors such as experience, education, and job duties. According to data from various sources, retail sales associate positions in the region typically offer rates between $12 to $20 per hour, with factors such as location, type of merchandise, and store size influencing these figures. Given Cincinnati’s cost of living and the general market demand for retail positions, $18/hr aligns well with industry standards, suggesting the role may attract a decent pool of candidates while also reflecting a commitment to fair compensation in a retail setting.

Job description:
The Rock Shop Attendant plays a pivotal role in enhancing the guest shopping experience at Hard Rock. This position combines the responsibilities of a tour guide, communicator, entertainer, memorabilia curator, and passionate music enthusiast.

Key Responsibilities:
– Open and close the Rock Shop in accordance with established procedures.
– Maintain an organized and fully stocked cashier station at all times.
– Welcome guests upon entry and offer assistance as needed.
– Demonstrate in-depth knowledge of products, including styles, colors, sizes, materials, and philanthropic aspects, to effectively communicate features, benefits, and answer guest inquiries.
– Implement suggestive selling techniques to enhance guest experience and drive sales.
– Ensure cleanliness and proper presentation of counters, showcases, shelves, and racks, keeping them free of dust, marks, and damage.
– Stock and display merchandise, ensuring items are adequately stocked, neatly arranged, and correctly priced.
– Operate the point of sale system efficiently.
– Reconcile cash drawer at the end of shifts to ensure accuracy.
– Process merchandise returns according to organizational procedures.
– Handle shipping of guest purchases.
– Maintain dressing rooms to ensure a pleasant shopping experience.
– Receive and unpack merchandise shipments in a timely manner.
– Adhere to loss prevention policies and procedures.
– Foster positive and professional communication with all staff members.
– Acknowledge and recognize contributions of co-workers, supervisors, managers, and directors.
– Engage in meetings to discuss global programs, new products, procedures, and identify areas for improvement or opportunities for special events.
– Promote a healthy and safe work environment for both colleagues and guests.
– Stay informed about property facilities, services, operating hours, in-house events, and amenities to proactively assist guests.
– Advocate property outlets to guests to enhance their overall experience.
– Assist guests in navigating the property by providing clear directions or, when possible, escorting them.
– Address guest complaints following property procedures.
– Cultivate a positive work environment that empowers all employees to reach their full potential.
– Actively listen to feedback from guests, employees, and managers to identify strengths and opportunities for improvement.
– Collaborate effectively with team members to ensure the delivery of exceptional service.
– Participate in Sound Check meetings during each shift.
– Always greet guests warmly with a smile.
– Embrace and embody the mission, values, and culture that distinguish Hard Rock.
– Take the initiative to offer assistance throughout the property whenever possible.
– Uphold ethical standards to safeguard the Hard Rock brand.
– Engage in programs that support environmental sustainability.
– Perform duties in alignment with company standards, policies, and applicable laws and regulations.
– Undertake additional responsibilities as assigned by department managers and supervisors.
– Communicate effectively with supervisors and managers to ensure compliance with assigned tasks.
– Collaborate with other departments as necessary to achieve operational success.
– Present a professional image to employees, guests, clients, owners, and investors.
– Review and analyze guest history records to provide personalized service to returning guests.
– Maintain confidentiality regarding guest, employee, and company information.

This job description outlines the essential functions of the position and is not exhaustive of all possible tasks assigned.

Qualifications:
Experience, Education, and Certifications:
– A secondary school degree is preferred, along with a minimum of two years of relevant service experience.

Skills:
– Proficiency in basic language comprehension and communication, both written and spoken.
– Ability to read, comprehend, and write straightforward instructions, short correspondence, and memos.
– Competence in performing basic numerical operations, including counting, addition, subtraction, multiplication, and division.
– Strong command of software applications, particularly Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms (MICROS Opera, Sabre/SYNXIS, Delphi, SUN, etc.).
– Capacity to effectively engage with internal and external customers and staff, requiring patience, tact, and diplomacy.
– Fluency in English; proficiency in additional languages is preferred.

Physical Demands:
– Ability to navigate throughout the business, including standing, walking, kneeling, and bending for extended periods.
– Capability to perform repetitive movements of the arms, hands, and wrists.
– Proficient in verbal communication and auditory reception.
– Visual acuity to obtain impressions and details.
– Manual dexterity and hand-eye coordination, including the ability to work with arms raised.
– Ability to regularly lift, push, pull, balance, and carry objects weighing up to 50 pounds (25 kilograms).
– Capacity to turn or twist body parts in various motions.
– Tolerance for exposure to heat, cold, chemicals, and noisy environments.

Additional Requirements:
– Understanding of lifestyle hotel products and guest services.
– Willingness to work evenings, weekends, and holidays as required.

Job Posting Date: Sat, 11 Jan 2025 02:29:15 GMT

Apply now!