Night Auditor-Aimbridge Hospitality

Job Description

Job Title: Night Auditor

Company: Aimbridge Hospitality

Location: Grand Rapids, MI

Pay: $16 per hour

AI Pay Analysis: The hourly rate of $16 per hour for a Night Auditor in Grand Rapids, MI, is generally considered below the competitive market rate for this role. As of 2023, Night Auditors in similar metropolitan areas typically earn between $18 to $22 per hour, depending on experience, the employer, and specific job responsibilities. Additionally, the cost of living in Grand Rapids may necessitate higher wages to attract and retain qualified candidates. Therefore, while this rate may appeal to entry-level applicants, it is less likely to attract more experienced professionals in the hospitality industry, potentially impacting service quality and staff retention.

Job description:

The Night Auditor is responsible for all aspects of Night Audit preparation and execution, overseeing front desk operations during the overnight shift, typically from 11 PM to 7 AM. Key responsibilities include registering guests, managing reservations, preparing daily reports, balancing transactions, and conducting security walks.

Qualifications:

• A minimum of one year of progressive experience in a hotel or related field is required.
• A high school diploma or equivalent is necessary; college coursework in a related field is advantageous.
• Previous supervisory experience is preferred.
• The ability to work independently with minimal supervision is essential.
• Familiarity with accounting principles is required.
• Proficiency in problem-solving and troubleshooting to address guest issues and respond to emergencies is necessary.
• Expertise in Windows operating systems and company-approved spreadsheets and word processing software is expected.
• Effective communication skills, with the ability to convey information and ideas clearly, are crucial.
• The role requires swift and accurate evaluation of alternative courses of action.
• Ability to perform well in high-pressure situations is essential.
• Strong skills in identifying, preventing, and resolving workplace challenges are required.
• Capability to assimilate complex information from various sources and adapt it to meet specific needs is necessary.
• Understanding of financial data and basic arithmetic functions is required.
• A self-managed work ethic is vital.
• Proficiency in listening and clarifying concerns raised by co-workers and guests is essential.
• The ability to maintain composure and objectivity under pressure is critical.

Responsibilities:

• Approach all interactions with guests and associates in a friendly and service-oriented manner.
• Adhere to Aimbridge Hospitality standards regarding attendance, wearing proper uniforms, and maintaining a high standard of personal grooming.
• Comply with all Aimbridge Hospitality regulations to support safe and efficient hotel operations.
• Maintain a welcoming demeanor at all times.
• Initiate and complete the End of Day process.
• Generate reports as required for Food and Beverage audit purposes.
• Execute the Night Audit checklist for computer procedures on a daily basis.
• Balance all day-to-day transactions, including movie revenue, telephone postings, and various paperwork.
• Fulfill cashiering duties per Front Office procedures aligned with Aimbridge Hospitality standards.
• Ensure the Front Office computer system operates effectively as per Aimbridge Hospitality guidelines.
• Execute all Front Office functions during the overnight shift.
• Ensure that periodic checks by the Midnight House Attendant are conducted for building security.
• Address and fulfill all guest requests during the overnight hours.
• Follow safety and emergency procedures in accordance with Aimbridge Hospitality standards.
• Maintain accurate record keeping, including logbooks.
• Be knowledgeable about all Aimbridge Hospitality policies and house rules.
• Prepare initial direct bills daily, ensuring folio/banquet check backups are attached.
• Maintain radio communication with other associates throughout the shift.
• Possess knowledge of security procedures.
• Ensure all associates remain attentive, friendly, and courteous to guests, managers, and fellow associates.
• Prepare and distribute the Daily Flash Report as needed.
• Transfer master or house accounts as required.
• Distribute work assignments according to standard operating procedures (S.O.Ps).
• Train new Night Auditors as requested by management.
• Run morning reports in line with Aimbridge Hospitality procedures.
• Assign and/or deliver newspapers and assist with Express Check-Outs.
• Conduct walk-throughs to ensure cleanliness and order in common areas such as the pool and Jacuzzi.
• Handle Lost and Found items according to established standards.
• Complete reports requested by management in a timely manner.
• Perform miscellaneous duties as necessary, including the resetting of Food and Beverage P.O.S. and preparation of daily revenue summaries.
• As applicable, assist guests with food orders and provide food and beverage service in a friendly and professional manner, demonstrating suggestive selling techniques.
• Attend meetings as required by management.
• Execute any additional duties assigned by the Guest Services Manager or other management personnel.

Job Posting Date: Tue, 14 Jan 2025 08:26:59 GMT

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