Field Service Technician-Dish Network

Job Description

Job Title: Field Service Technician

Company: Dish Network

Location: Traverse City, MI

Pay: $18.75 per hour

AI Pay Analysis: The hourly rate of $18.75 for a Field Service Technician in Traverse City, MI, is on the lower end of the pay scale for this role. According to industry data, the average hourly wage for Field Service Technicians typically ranges from about $20 to $30, depending on factors such as experience, specific technical skills, and local demand for the position. While living costs in Traverse City may influence salary ranges, this rate may struggle to attract experienced candidates or those with specialized skills, suggesting it may not be competitive with the broader market standards.

Job description:

EchoStar is at the forefront of redefining connectivity, with a diverse portfolio that spans satellite television services, live-streaming and on-demand programming, smart home installation, as well as mobile products and plans. Our well-recognized brands include Boost Mobile, DISH TV, Gen Mobile, Hughes, and Sling TV.

Our Technicians provide essential TV and Smart Home solutions to millions of customers. In this role, you will receive training designed to empower you to deliver a world-class customer experience, thus playing a vital role in connecting more Americans with advanced home technology. You are the backbone of our organization, ensuring superb customer interactions. Our commitment to excellence in customer service has been recognized, with DISH earning the J.D. Power award for Customer Satisfaction for the sixth consecutive year in 2023.

What’s In It for You?

• Career Growth: Many of our current operations leaders began in this role, with technicians frequently transitioning into various departments within DISH, allowing you to embrace new challenges. Demonstrate determination and you will experience rapid advancement in an organization dedicated to your success.
• Compensation Increases: You will be guaranteed a promotion to Level 1 after six months alongside a $1.00 per hour pay increase. Performance-based promotions include automatic 5% pay increases at Level 2 and 10% at Levels 3 and 4.
• Performance Incentives: There is potential to earn up to $6,400 in your first year and $9,100 in subsequent years through performance-based bonuses. Additionally, high performers will receive AwardPerqs, which can be redeemed for various rewards including travel, electronics, and household items.
• Comprehensive Benefits: You will receive paid training, time off, and holidays, alongside medical, dental, vision, and life insurance options with a Health Savings Account.
• Workplace Variation: Enjoy a dynamic work environment that allows you to solve problems independently, collaborate with colleagues, and engage with loyal customers.
• Exclusive Perks: Free DISH TV programming valued at $114.99 per month, along with discounts on Sling TV and Boost Mobile plans.
• Financial Security: 401(K) plan with company matching and an Employee Stock Purchasing Program (ESPP).
• Continued Education: Tuition reimbursement is available to support your ongoing professional development.
• Tools Provided: All necessary tools, uniforms, and a DISH-supplied vehicle will be provided.

What You’ll Be Doing:

As a Field Technician, you will represent DISH in customers’ homes, enhancing their lives and introducing them to a plethora of smart home innovations. Your key responsibilities will include:

• Operating independently while benefiting from support and collaboration with teams.
• Managing your daily activities to drive success within a large, competitive company.
• Building rapport with customers to ensure an exceptional experience.
• Installing and servicing DISH products and smart home solutions.
• Educating customers about product utilization and the benefits of smart home technology.
• Offering services and products aimed at delivering the ultimate home entertainment experience.
• Upholding a professional representation of the company by maintaining a positive demeanor, a tidy workspace, and respectful engagements at all times.

Our Training Program Provides:

• A systematic approach to enhance customer satisfaction.
• Industry best practices designed and validated by our technicians.
• Training in tool selection and usage.
• Current insights into Smart Home technology and the techniques to communicate that knowledge effectively to customers.

Skills, Experience, and Requirements

Required Skills and Experience:

• Customer Focus: Ability to build rapport rapidly and ensure client satisfaction.
• Problem-Solving: Proficient in addressing complex issues across a diverse customer base.
• Determination: Prepared to face various challenges, including navigating small spaces and working in diverse weather conditions, including rooftops and crawl spaces without air-conditioning.
• Adaptability: Comfortable in a dynamic environment, showcasing agility and determination.
• Physical Requirements: Ability to stand on ladders (up to 40 feet) for extended periods, lift over 70 lbs, and adhere to individual weight limit requirements of 335 lbs.
• Licensing: Must possess a valid driver’s license with a clean driving record.
• Flexibility: Willingness to travel as necessary and adaptability to shifts that may include evenings, weekends, or holidays.

Compensation: $18.75/Hour

Benefits: Discover from versatile health perks to career advancement opportunities, details about our extensive benefits are available on our site. Employment is contingent upon successful completion of a pre-employment screening, which includes a drug test and an acceptable driving record. The listed compensation may encompass a combination of hourly pay rate and location-specific pay differentials.

The job posting will remain active for a minimum of three days. Following this period, it will be extended for an additional three days until the position is filled.

Job Posting Date: Sun, 12 Jan 2025 08:50:46 GMT

Apply now!