Maintenance Technician-Dish Network

Job Description

Job Title: Maintenance Technician

Company: Dish Network

Location: Midland, MI

Pay: $18.75 per hour

AI Pay Analysis: An hourly rate of $18.75 for a Maintenance Technician in Midland, MI, is generally at or slightly below the industry standard for this role, which typically ranges from $20 to $25 per hour depending on experience, specific skill sets, and the complexity of duties involved. In Midland, the cost of living is moderate, and while an $18.75 wage may attract entry-level candidates or those with less experience, it may not be competitive enough to retain skilled technicians or attract those with specialized skills. Therefore, while it may be sufficient for some applicants, enhancing the compensation package could help align more closely with industry expectations and improve recruitment and retention efforts.

Job description:

EchoStar is at the forefront of redefining connectivity, offering a diverse range of services that include satellite television, live-streaming, on-demand programming, smart home installation, and mobile products. Our well-known brands encompass Boost Mobile, DISH TV, Gen Mobile, Hughes, and Sling TV.

In our Technician department, we pride ourselves on delivering exceptional TV and Smart Home solutions to millions of customers. As a technician, you will receive comprehensive training to spearhead a world-class customer experience, forging connections that improve the lives of the households you visit. Our technicians are the backbone of our organization, and your efforts will contribute significantly to our award-winning customer service; in 2023, DISH was honored with the J.D. Power award for #1 in Customer Satisfaction for the sixth consecutive year.

In this role, you will benefit from numerous opportunities, including:

• Career Advancement: Many of our current operations leaders began in this position, and technicians frequently transition to various departments within DISH, exploring new challenges. Demonstrate persistence and determination, and you will rapidly advance within an organization that prioritizes your success.

• Compensation Growth: You are guaranteed a promotion to Level 1 after six months, which includes a $1.00 per hour pay increase. Performance-based promotions feature automatic pay increases of 5% at Level 2 and 10% at Levels 3 and 4.

• Performance Incentives: Earn up to $6,400 in your first year and $9,100 in each subsequent year through performance-based bonuses. Additional recognition for high performance includes AwardPerqs, which can be redeemed for flights, excursions, electronics, houseware, and more.

• Comprehensive Benefits: Enjoy paid training, time off, and holidays, along with Medical, Dental, Vision, and Life Insurance packages complemented by a Health Savings Account.

• Workplace Variety: Experience the best of both worlds—a role that allows for independent problem-solving, collaboration with fellow technicians, and engagement with dedicated customers.

• Exclusive Perks: Receive complimentary DISH TV programming valued at $114.99/month, along with discounts for Sling TV and Boost Mobile phone services.

• Financial Security: Participate in a 401(K) plan with company matching and an Employee Stock Purchasing Program (ESPP).

• Continued Education: Take advantage of tuition reimbursement to further your career development.

• Tools Provided: Benefit from a DISH-supplied van, tools, and uniforms.

As a Field Technician, your role will involve representing DISH in customers’ homes, simplifying their lives and introducing a multitude of smart home possibilities. Your key responsibilities will include:

• Working independently while enjoying the support and collaboration from your team.
• Managing your daily activities to ensure success, tapping into the resources of a large and competitive company.
• Building rapport with customers to guarantee an outstanding experience.
• Installing and servicing DISH products and smart home solutions.
• Educating customers on product usage and the benefits of smart home technology.
• Selling products and services that enhance our customers’ home entertainment experiences.
• Representing the company in a professional manner, maintaining a positive attitude, and ensuring a clean work environment and respectful interactions.

Our Training Program is designed to equip you with:

• A process-oriented approach for effectively driving customer satisfaction.
• Best-in-class practices developed and tested by our own technicians.
• Knowledge regarding tool selection and proper usage.
• Up-to-date insights on modern Smart Home technologies, along with methods to share this knowledge with customers for both sales and educational purposes.

Required Skills and Experience:

• Customer Focus: Exceptional ability to establish rapport and ensure client satisfaction.
• Problem-Solving: Skillfulness in resolving complex issues for a diverse clientele.
• Determination: Readiness to tackle challenges, including working in confined spaces and various environmental conditions, such as roofs and crawl spaces without air-conditioning.
• Adaptability: Comfort in an agile work environment that values spirit and determination.
• Physical Requirements: Capability to stand on ladders (up to 40 feet) for extended periods, lift over 70 lbs, and adhere to individual weight limits of 335 lbs.
• Licensing: Possession of a valid driver’s license with a clean driving record.
• Flexibility: Willingness to travel as needed and work varied shifts, including evenings, weekends, or holidays.

Compensation: $18.75 per hour.

From extensive health benefits to exciting career opportunities, we invite you to explore our full suite of benefits. Employment is contingent upon successful completion of a pre-employment screen, including a drug test and an acceptable driving record. The compensation listed may reflect a combination of hourly pay and location-based differentials. This position will remain posted for a minimum of 3 days or until filled.

Job Posting Date: Sun, 12 Jan 2025 08:50:43 GMT

Apply now!