Front Desk Agent-Holiday Inn

Job Description

Job Title: Front Desk Agent

Company: Holiday Inn

Location: Grand Rapids, MI

Pay: $16 per hour

AI Pay Analysis: As of October 2023, an hourly rate of $16 for a Front Desk Agent in Grand Rapids, MI, is generally considered below the industry standard. According to multiple salary sources, the typical hourly wage for this role ranges from approximately $17 to $20, depending on factors such as experience, the specific employer, and the hotel’s star rating. While entry-level positions in smaller establishments may offer lower pay, this rate may not be competitive for attracting quality candidates in a market where demand for hospitality services is recovering. Overall, a $16 hourly wage is less favorable in relation to prevailing rates in the region.

Job description:
WAGE: $16/HOUR; FULL TIME; OPEN AVAILABILITY; WEEKENDS REQUIRED

The Front Desk Agent plays a pivotal role in providing exceptional guest service by warmly welcoming, registering, and assisting guests throughout their stay, ultimately ensuring smooth check-out and account settlement. The primary responsibilities include registering guests, managing and modifying reservations, and executing hotel operator and concierge duties. This position requires delivering attentive, courteous, and efficient service to enhance guest satisfaction while optimizing room revenue and occupancy.

QUALIFICATIONS:
– A High School diploma or equivalent is required; college coursework in a related field is advantageous.
– Previous experience in a hotel or similar field is preferred.
– A positive and upbeat personality is essential, coupled with a strong desire to provide outstanding customer service.
– Demonstrated ability to multi-task, focus on details, and effectively solve problems when interacting with both internal and external customers.
– Proficiency in communicating information and ideas clearly and concisely.
– Capability to quickly and accurately evaluate and select among alternative courses of action.
– Ability to thrive in high-stress, fast-paced environments.
– Competence in anticipating, preventing, identifying, and resolving workplace issues efficiently.
– Strong listening skills to understand and clarify concerns raised by both co-workers and guests.
– Aptitude for working with financial information, including performing basic arithmetic functions.
– Ability to perform numerical operations involving counting, adding, subtracting, multiplying, and dividing.
– Proficient in reading, comprehending, and writing clear instructions and brief correspondence.
– Logical problem-solving abilities to collect information, establish facts, and interpret data in unique or unfamiliar situations.
– Operational knowledge of the Microsoft Office Suite.
– Flexibility and willingness to work a diverse schedule, including evenings, nights, weekends, and holidays.
– Familiarity with hotel products and guest services, encompassing various types of accommodations (e.g., lifestyle, full-service, resort).
– Enthusiasm for fostering a positive and enjoyable work environment.

RESPONSIBILITIES:
– Approach all interactions with guests and colleagues in a friendly and service-oriented manner.
– Maintain high standards of personal appearance and grooming, adhering to uniform and name tag requirements as per brand standards.
– Adhere to Aimbridge Hospitality’s attendance standards as per the scheduling needs of the hotel.
– Comply consistently with Aimbridge Hospitality policies, standards, and regulations to promote safe and efficient hotel operations.
– Greet and welcome all guests at the Front Desk according to Aimbridge Hospitality standards, maintaining a warm demeanor.
– Ensure proper operation of the telephone switchboard, meeting all Aimbridge Hospitality performance standards.
– Efficiently and courteously handle requests for information, mail, and messages.
– Address guest inquiries regarding hotel services, facilities, and operational hours.
– Provide information on local dining options, transportation, and entertainment.
– Foster effective communication and teamwork with fellow associates across departments within the hotel.
– Stay informed about rates, packages, promotions, and in-house groups, as well as restricted dates.
– Accurately gather all necessary information for room reservations and adhere to rate quoting protocols.
– Familiarity with Aimbridge Hospitality policies, house rules, and hospitality terminology is essential.
– Assist with emergency procedures as required.
– Conduct check-ins and check-outs in a friendly, efficient, and courteous manner.
– Fully comprehend and operate all relevant Front Desk computer systems.
– Ensure timely logging and delivery of mail, packages, and messages to guests and meeting rooms.
– Utilize proper two-way radio etiquette when communicating with other associates.
– Deliver guest items, including luggage, newspapers, messages, and requested amenities.
– Maintain up-to-date knowledge of all property amenities, special events, local attractions, and activities around the hotel.
– Perform additional duties as assigned, which may include assisting colleagues in other areas of the hotel and maintaining cleanliness and safety throughout the premises.

Job Posting Date: Wed, 15 Jan 2025 08:48:39 GMT

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