Program Clerk – Clinic-State of Nebraska

Job Description

Job Title: Program Clerk – Clinic

Company: State of Nebraska

Location: Albion, MI

Pay: $18.43 – 21.96 per hour

AI Pay Analysis: The hourly rate of $18.43 to $21.96 for the role of “Program Clerk – Clinic” in Albion, MI, appears to be competitive, particularly when compared to the regional cost of living and average wages for similar administrative positions in healthcare settings. According to data available up to 2023, the median hourly wage for similar roles typically ranges from $16 to $24 in Michigan, depending on experience and specific responsibilities. Given this context, the offered wage aligns with industry standards and is likely attractive to candidates, especially considering Albion’s relatively lower living costs compared to larger urban areas.

Job description:

Under the general supervision of the Clinic Supervisor, the Clinic Program Clerk is responsible for delivering exceptional customer service and administrative support at the front desk of a dynamic public health clinic. In this pivotal role, the Clerk serves as the primary point of contact for clients and visitors, ensuring they receive a warm welcome, accurate information, and prompt service. Key responsibilities include managing patient appointments, addressing inquiries, and actively contributing to the clinic’s smooth and organized operations.

Calhoun County is dedicated to fostering a diverse workplace that prioritizes an inclusive environment and equitable treatment for all employees and the community it serves.

The Clinic Program Clerk will perform the following essential functions:

• Schedule appointments, register, and process client check-outs utilizing Electronic Medical Records (EMR).
• Provide outstanding customer service to all clinic clients and visitors.
• Assist with billing processes, including the collection of co-pays, processing payments, and addressing client billing inquiries.
• Acquire proficiency in the use of, at a minimum, EMR, Michigan Care Improvement Registry (MCIR), and other billing software.
• Execute a range of clerical duties associated with program-related software.
• Create forms, documents, spreadsheets, and presentations using various electronic applications.
• Distribute program-related information, such as flyers, applications, and poverty guidelines, to clients.
• Schedule appointments and facilitate referrals based on individual program needs.
• Collaborate with management and team members to coordinate program activities effectively.
• Maintain meticulous records, charts, and files while ensuring compliance with privacy guidelines.
• Input data essential for billing, reporting, and tracking purposes.
• Collect payments as dictated by program requirements.
• Uphold client confidentiality per the Calhoun County Public Health Department’s HIPAA policies and procedures.
• Gather necessary demographic and financial information from clients based on program requirements.

General Duties and Responsibilities:

• Actively participate in team and staff meetings.
• Engage in public health quality programs, including Quality Improvement, Quality Assurance, and Quality Control.
• Participate in emergency preparedness training and exercises as required.
• Identify personal needs for professional growth and engage in educational opportunities to enhance knowledge and skills relevant to job responsibilities.
• Comply with established policies and procedures while maintaining client confidentiality.
• Perform additional duties as assigned.

Qualifications:

• High school diploma or GED; additional coursework in office administration or a related field is preferred.
• Familiarity with or completion of coursework in medical office management or a related field is preferred; healthcare experience is highly desirable.
• Bilingual abilities in commonly spoken regional languages such as Spanish, Burmese, or Swahili are preferred.
• A minimum of three years of customer service experience.

Skills:

• Strong communication, interpersonal, and customer service skills.
• Ability to effectively interact with a diverse clientele, visitors, and staff.
• Proficient in Microsoft Office Suite and skilled in data entry; must achieve proficiency in program-related software within 90-180 days, contingent on the specific software.
• Strong organizational skills and the ability to prioritize work tasks.
• Proven ability to manage multiple projects simultaneously while maintaining concentration and attention to detail, despite frequent interruptions.
• A valid Michigan driver’s license, a clean driving record, and reliable transportation, including proof of vehicle insurance, are required.

Working Conditions:

• Work will occur in a clinic/office environment.
• Travel may be necessary.
• The position may involve potential exposure to infectious diseases and bloodborne pathogens.
• Availability for on-call responses to emergencies related to public health or program needs may be required.
• Extended work hours, including weekends or holidays, may be necessary.
• The role may entail interaction with unpredictable individuals and exposure to other potentially hazardous situations.

Job Posting Date: Wed, 15 Jan 2025 04:30:39 GMT

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