Internet Technician – No Experience Required-Dish Network

Job Description

Job Title: Internet Technician – No Experience Required

Company: Dish Network

Location: Lansing, MI

Pay: $18.75 per hour

AI Pay Analysis: The hourly rate of $18.75 for the position of “Internet Technician – No Experience Required” in Lansing, MI, appears to be relatively competitive, particularly for entry-level roles in the telecommunications and internet service industry. According to various sources, entry-level technicians in this sector typically earn between $15 to $25 per hour, depending on the specific company, geographical location, and additional job responsibilities. Given this range, $18.75 is slightly above the lower end and aligns well with the market standards for similar positions in the region, making it a potentially attractive offer for candidates seeking to enter the field with no prior experience.

Job description:

EchoStar is transforming the landscape of connectivity, with a diverse range of services that encompasses satellite television, live streaming, on-demand programming, smart home installations, and mobile plans and products. Our portfolio of brands includes Boost Mobile, DISH TV, Gen Mobile, Hughes, and Sling TV.

Our Technicians play a pivotal role in delivering exceptional TV and Smart Home solutions to millions of customers. In this position, you will receive training to champion a world-class customer experience, helping to connect and educate more Americans with each household visit. You serve as the backbone of our organization, ensuring our commitment to exceptional customer service. This dedication has been recognized, with DISH receiving the J.D. Power award for #1 in Customer Satisfaction for six consecutive years in 2023.

What’s In It for You?

• Career Advancement: Numerous operations leaders within our organization began in this very role. Many technicians have transitioned into various departments within DISH, discovering new challenges and advancing quickly due to a company-wide commitment to your success.
• Salary Increases: A guaranteed promotion to Level 1 after six months, which includes a $1.00 per hour pay increase. Additional performance-based promotions lead to automatic 5% increases at Level 2 and 10% increases at Levels 3 and 4.
• Performance Incentives: Opportunity to earn up to $6,400 in your first year and $9,100 in subsequent years through performance-based bonuses. Furthermore, high performers are eligible for AwardPerqs, redeemable for a variety of rewards including travel, electronics, and home goods.
• Comprehensive Benefits: Paid training, vacation, and holidays, alongside Medical, Dental, Vision, and Life Insurance options, inclusive of a Health Savings Account.
• Workplace Diversity: A unique opportunity to work independently while having the support and collaboration of team members, and engage with loyal customers.
• Exclusive Perks: Enjoy DISH TV programming valued at $114.99 per month, along with discounts on Sling TV and Boost Mobile plans.
• Financial Stability: Access to a 401(K) with company matching contributions and an Employee Stock Purchasing Program (ESPP).
• Education Support: Tuition reimbursement to facilitate your career development.
• Provided Tools: A DISH-supplied van, tools, and uniforms.

Key Responsibilities:

As a Field Technician, you will serve as a representative of DISH in customer homes, enhancing their lives and introducing innovative smart home solutions. Your primary responsibilities will include:

• Working autonomously while benefiting from collaboration and support from team members.
• Effectively managing your day to ensure success, backed by the resources of a large, competitive company.
• Building rapport to ensure a top-notch customer experience.
• Installing and maintaining DISH products and smart home technologies.
• Educating customers on product functionality and the advantages of smart home integration.
• Promoting products and services to ensure customers enjoy the best home entertainment experience.
• Upholding a professional demeanor, maintaining a clean work environment, and ensuring respectful interactions at all times.

Training Program Highlights:

• A process-oriented approach to enhancing customer satisfaction.
• Best-in-class practices as established and tested by seasoned technicians.
• Comprehensive training on tool selection and appropriate usage.
• Up-to-date knowledge on modern smart home technologies, equipping you to educate customers effectively.

Required Skills and Experience:

• Customer Centricity: Demonstrated ability to quickly establish rapport and ensure client satisfaction.
• Analytical Skills: Proficient in troubleshooting complex issues for a diverse clientele.
• Physical Resilience: Prepared for challenges, including working in confined spaces and various weather conditions, including roofs and crawl spaces without air conditioning.
• Adaptability: Comfortable operating in a dynamic and fast-paced environment.
• Physical Endurance: Able to stand on ladders (up to 40 feet) for extended periods and lift over 70 lbs, while adhering to individual weight limits of 335 lbs.
• Licensing: A valid driver’s license with a clean driving record is required.
• Flexibility: Willingness to travel as necessary and work various shifts, including evenings, weekends, or holidays.

Compensation: $18.75 per hour.

For comprehensive information on our benefits, please refer to our benefits overview. Employment is contingent upon successful completion of a pre-employment screening, which includes a drug test and review of driving records. Compensation listed may be a combination of hourly rate and location-based pay differential. The position will be posted for a minimum of three days or until filled.

Job Posting Date: Sun, 12 Jan 2025 08:50:04 GMT

Apply now!