Concierge-Village Green

Job Description

Job Title: Concierge

Company: Village Green

Location: Detroit, MI

Pay: $17 – 19 per hour

AI Pay Analysis: An hourly rate of $17 to $19 for a Concierge role in Detroit, MI, is generally considered competitive but slightly below the national average for similar positions. According to various salary sources, the average hourly wage for concierges in urban areas often ranges between $18 to $25, depending on experience and specific job responsibilities. While this pay range may align with entry-level or less experienced candidates, it may not attract those with more experience or specialized skills. Additionally, cost of living factors in Detroit versus other metropolitan areas should be considered, as this could influence wage expectations. Overall, while the offered rate may appeal to some, it may not be sufficient to attract top talent in a competitive job market.

Job description:

Village Green is seeking motivated individuals to join our Sales Consultant team as the first point of contact at our award-winning apartment communities. This position is ideal for candidates who possess persuasive sales and marketing skills, exceptional communication and negotiation abilities, and a customer service orientation.

The base hourly rate for this role ranges from $17 to $19, complemented by quarterly bonuses of up to 15%, along with outstanding benefits.

Position Overview
The Concierge functions as a customer service and sales consultant, with operations running 24/7 at select locations and scheduled evening shifts at others. Responsibilities include acting as a hospitality ambassador, serving as the primary contact for residents, visitors, prospective tenants, and vendors. The Concierge’s duties involve addressing resident inquiries and requests, acting as a liaison to the management office, and assisting with apartment rentals (including providing information, conducting tours, and handling calls) during periods when the leasing office is closed or demand dictates.

Essential Job Functions and Responsibilities

• Warmly greet residents and guests upon their arrival.
• Familiarize yourself with and provide recommendations regarding community attractions and local amenities.
• Distribute brochures, floor plans, and other informational materials to clients.
• Complete guest cards, conduct mini-tours, and perform leasing-related tasks outside of standard office hours.
• Retrieve packages for residents.
• Offer refreshments to residents and guests.
• Maintain the Concierge Binder.
• Ensure the front lobby is well-stocked with magazines, collateral, maps, transportation schedules, menus, and other materials as outlined in the binder.
• Utilize the internet to provide residents and guests with both detailed and general information.
• Keep the front desk, lobby area, and storage closets organized and clean.
• Prepare incident reports and related documentation.
• Comply with established policies regarding fair housing.
• Interact with co-workers, management, residents, vendors, and external contacts in a professional and courteous manner.
• Uphold confidentiality concerning co-workers, management, owners, current and past residents, vendors, and external contacts.

Qualifications
Requirements

• Ability to exercise sound judgment when assisting residents and their guests.
• Availability to work a flexible schedule any day of the week.
• Proficiency in resolving minor issues while maintaining a friendly and professional demeanor.
• Strong communication skills.
• A team-oriented mindset.

Additional Information
We are an equal opportunity employer committed to fostering diversity. We encourage all individuals, regardless of personal characteristics, to apply. Our locations maintain a drug-free environment, and pre-employment drug tests are mandatory. Background checks are also required prior to the commencement of employment.

Job Posting Date: Wed, 15 Jan 2025 23:47:07 GMT

Apply now!