General Manager-Aqua-Tots Development

Job Description

Job Title: General Manager

Company: Aqua-Tots Development

Location: Springboro, OH

Pay: $42000 – 50000 per year

AI Pay Analysis: The hourly rate for a General Manager position in Springboro, OH, translating to an annual salary of approximately $42,000 to $50,000, appears to be on the lower end of the spectrum when compared to industry standards. According to various salary surveys and compensation databases, General Managers in similar roles typically earn between $60,000 and $100,000 per year, depending on the industry, company size, and level of responsibility. In Springboro, which is part of the Dayton metropolitan area, the cost of living is moderate; hence, the offered salary may not be competitive for attracting experienced candidates, particularly if the role requires significant management experience or industry-specific expertise.

Job description:

The General Manager position involves providing leadership and management to all school staff, ensuring that Aqua-Tots Swim Schools’ Core Values and brand standards are upheld. This role is essential in delivering consistent, quality swimming lessons that align with the Aqua-Tots Curriculum Standards while fostering a safe and welcoming environment for customers.

Areas of Responsibility

The General Manager is accountable for the oversight and management of the following key areas of School Operations:

Customer Service and Sales

• Ensure all Front Desk and Aquatic staff exemplify Aqua-Tots Core Values in all interactions with staff and customers.
• Maintain a high standard of customer engagement and overall satisfaction.
• Educate customers about the Aqua-Tots ‘Learn to Swim’ program to effectively meet their needs through appropriate lesson offerings.
• Supervise the Office Manager (OM) and Aquatic Manager (AM) in managing class schedules.
• Oversee Front Desk personnel in tracking and converting all In-Water Evaluations.
• Manage the AM in the review of all scheduled and completed In-Water Evaluations.
• Supervise the OM and AM in addressing customer service issues and feedback regarding instructors or curriculum received via social media, email, and in-person communications.
• Assist AM in following up on curriculum or instructor-related student withdrawals.
• Collaborate with OM to address facility or scheduling-related student withdrawals.
• Guide AM in the management of student progression.
• Ensure all Aquatic and Front Desk Staff deliver exceptional lessons, customer service, and maintain the quality of school facilities.
• Establish sales goals, track incoming and outgoing sales, and implement a sales incentive plan for staff.

Human Resources

• Lead the AM and OM in effective staff management practices.
• Oversee the hiring, training, mentoring, assessing, and scheduling of all personnel.
• Manage all documented staff disciplinary actions.
• Ensure all staff certifications are maintained in compliance with Aqua-Tots standards.
• Coordinate personal weekly schedules to meet the needs of the school.
• Review and approve all submitted staff timesheets and manage attendance and shift coverage.

Staff Management

• Foster a team-focused environment while promoting the Aqua-Tots culture among all employees.
• Ensure staff provides effective feedback to parents and children, addresses concerns, and offers solutions.
• Monitor the AM and OM’s regular meetings with underperforming staff.
• Follow up on action plans resulting from Deck Supervisor reports.
• Ensure AM and OM conduct staff meetings and in-service training sessions.
• Facilitate Master Instructor and Deck Supervisor Meetings led by the AM.
• Provide direction for AM and OM to arrange quarterly team-building activities.

Facility Management

• Ensure the facility’s interior and exterior meet the brand standard for overall appearance.
• Guarantee that the pool, pump room, and pool environment uphold Aqua-Tots brand standards related to appearance, safety, and cleanliness.
• Maintain overall safety for both staff and customers within the school.
• Review incident reports and implement necessary corrective actions.

Financial/Accounting

• Develop, manage, and adhere to the school’s budget.
• Comply with all franchise accounting and reporting requirements.
• Process and submit payroll to the accounting department.

Marketing

• Execute grassroots, local, and franchise-level marketing campaigns.
• Collaborate with local marketing agencies to implement marketing strategies.

General Manager Certification Requirements

• Aqua-Tots Water Safety Instructor (AT-WSI) Certification.
• Aqua-Tots Front Desk Staff (AT-FDS) Certificate of Completion.
• Certified Pool Operator (CPO) Certification.
• CPR and First Aid Certifications.

General Manager Position Type/Expected Work Hours/Time Allocation

• Full-time, salaried position.
• Days and hours will vary based on the school’s needs and the season.
• Expectation of 40+ hours per week.
• Minimum of three shifts per week at the Front Desk.
• Minimum of six hours per week dedicated to management meetings, assessment reviews, and aquatics observations to evaluate lesson quality and consistency.

Minimum Qualifications

• High School Graduate or equivalent GED; Bachelor’s Degree preferred.
• Minimum age of 18 years.
• Valid Driver’s License.
• Open and flexible availability.
• At least two years of management experience is preferred.

Preferred Qualifications

• Experience in operations, including oversight of daily operations, staffing, scheduling, goal-setting, and financial accountability.
• Proven track record in team leadership, including developing, coaching, redirecting, and motivating staff.
• Strong hospitality skills, role-modeling effective customer service behaviors, forming relationships with families, and addressing complaints while advocating for service improvement.
• Capability to develop others through performance standards role modeling, timely feedback, and support planning.
• Ability to influence through example by maintaining a positive attitude, self-identifying opportunities, and communicating changes effectively.
• Attention to detail with a systematic approach to performance monitoring and error correction.
• Team-building competencies that motivate staff towards shared goals while effectively resolving conflicts.
• Proficiency in clear and effective communication, both verbal and written.
• Strong social skills, characterized by engagement and professionalism in interactions, conveying enthusiasm, and maintaining a supportive presence.

Other Duties
This job description is intended to provide an overview of the key responsibilities of the position and is not a comprehensive list of all tasks, duties, or responsibilities that may be assigned.

Job Posting Date: Fri, 10 Jan 2025 23:07:04 GMT

Apply now!