Spa Sales Associate-Hand & Stone – New Albany/Gahanna/Dublin

Job Description

Job Title: Spa Sales Associate

Company: Hand & Stone – New Albany/Gahanna/Dublin

Location: Columbus, OH

Pay: $14 – 18 per hour

AI Pay Analysis: The hourly rate of $14 to $18 for a Spa Sales Associate in Columbus, OH, is generally considered competitive but can vary based on several factors like experience, specific job responsibilities, and the spa’s reputation. According to data from various job platforms and industry surveys, the typical pay for similar roles in the region often ranges from $15 to $20 per hour, suggesting that the offered rate is at the lower end of the spectrum. This wage may also fall short for attracting candidates with significant experience or specialized skills, especially given the cost of living in Columbus. Overall, while the pay is reasonable for entry-level positions, it may need to be more compelling to attract skilled candidates in a competitive job market.

Job description:

Hand and Stone Massage and Facial Spa – New Albany is conveniently located just off Route 161 in the newly developed Hamilton Square, making it easily accessible from all areas of central Ohio. New Albany is a prestigious and well-established community, recognized for its commitment to healthy living and rapidly growing as one of Ohio’s most desirable suburbs. Our New Albany location, which opened in November 2020, has quickly distinguished itself as one of the premier franchise spas in central Ohio, earning Hand and Stone’s Fast Track Award in 2021 and Rookie of the Year honors in 2022.

We invite you to join our remarkable Hand and Stone Spa team, committed to fostering an environment that encourages learning, growth, and professional success. Hand and Stone consistently introduces innovative services, products, and techniques to align with the evolving landscape of the industry. We welcome candidates of all levels of sales experience who are passionate about delivering exceptional customer service and possess a strong work ethic. Our goal is to cultivate a cohesive and competitive culture, and we eagerly anticipate the addition of dedicated individuals to our spa family.

Job Responsibilities:

• Uphold all sanitation standards and requirements for the spa throughout the year.
• Achieve sales goals related to memberships, gift cards, and service enhancements.
• Maintain effective communication with clients, service providers, fellow sales associates, and management.
• Schedule and confirm appointments, ensuring daily appointment book balance.
• Demonstrate a strong commitment to assisting clients and promoting the health benefits of regular spa visits.
• Provide a warm and courteous greeting to clients before and after their appointments.
• Stay informed about special offers, products, services, and procedures relevant to Hand and Stone.
• Adhere to Hand and Stone sales scripts for memberships and gift cards.
• Offer tailored recommendations for service enhancements.
• Acquaint yourself with and execute Hand and Stone’s signature services.
• Maintain comprehensive treatment records for all clients.
• Engage actively with customers and the local community to drive sales growth.
• Support management and service providers with tasks to ensure an exceptional customer experience and a well-organized business.
• Listen to and incorporate client feedback.
• Maintain a professional demeanor and a pristine work environment.
• Contribute positively to your professional development, the team, and the community at large.
• Participate in spa challenges designed to reward performance through incentives and bonuses.
• Oversee all front desk operations, serving as a liaison between service providers and management, including resolving customer conflicts.

Job Qualifications:

• Previous sales and/or customer service experience; membership sales experience is advantageous.
• Exceptional verbal and written communication skills.
• Ability to learn quickly and respond effectively to diverse situations to achieve desired outcomes.
• Team-oriented mindset with the capacity to work independently with minimal oversight.
• Proficiency in computer applications; familiarity with retail and appointment booking systems is a plus.
• Strong organizational and interpersonal skills; ability to multitask effectively.
• Self-motivated and eager to assist others.
• Stellar customer service skills and a strong work ethic.
• Ability to collaborate closely with others toward a shared objective.
• Flexible schedule is preferred, including availability for evenings and weekends.
• Professionalism and the ability to connect with clients on a personal level.
• Openness to learning and professional growth.
• Attention to detail and capacity to follow directions meticulously.
• Experience with spa software and operations is an added benefit.

Job Environment:

• A modern, professional, and relaxing spa atmosphere designed to make massage and facial services accessible and affordable for everyone.
• A fun and friendly family environment that ensures work feels enjoyable.
• A comfortable and safe space for employees to perform their duties and feel valued.
• A team-oriented culture that promotes friendly competition, rewards achievements, and offers growth opportunities.
• A goal-driven spa that equips employees with the knowledge, tools, and education needed to succeed.
• A consistent yet flexible daily routine, complemented by special events throughout the year to enhance the spa’s offerings.
• A welcoming and respectful organizational hierarchy.
• A workplace filled with individuals who genuinely care about delivering exceptional services, supporting members and clients, fostering camaraderie, and ultimately caring about one another.
• Leadership committed to your success, providing the necessary resources and pathways to achieve it.

Job Incentives:

• Paid time off.
• Sales incentives and commissions.
• Health, dental, and vision insurance.
• Supplemental benefit options.
• 401k plan.
• Complimentary hands-on training prior to employment.
• Employee rewards program.
• Employee referral bonus.
• Free monthly massage or facial treatments.
• Discounts on retail products and services.
• Access to member pricing for gift cards.
• Provided uniforms.
• Flexible scheduling options.

Pay:

• Competitive base pay per hour, complemented by tiered commission opportunities for membership sales.
• Potential for rapid movement through sales tiers based on individual performance.
• A performance-based bonus structure to further reward excellence.

Job Posting Date: Thu, 09 Jan 2025 08:06:40 GMT

Apply now!