Device & Print Engineer-KeyBank

Brooklyn, OH
January 21, 2025
Part Time
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Average Pay*: $30 - $45
*average hourly rate for this position in your area
Deadline date:
$29 - $36

Job Description

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Job Title: Device & Print Engineer

Company: KeyBank

Location: Brooklyn, OH

Pay: $60000 – 75000 per year

AI Pay Analysis: An annual salary range of $60,000 to $75,000 for a Device & Print Engineer in Brooklyn, OH, translates to an hourly wage of approximately $28.85 to $36.06. This compensation appears competitive for the role, as salaries can vary widely based on experience, specific technical skills, and the demand within the local job market. According to industry standards, especially in areas with a strong focus on IT and engineering, this hourly rate aligns well with similar positions, suggesting a decent earning potential in this geographical area. However, it’s advisable for candidates to assess additional factors such as benefits, company culture, and opportunities for advancement when evaluating this position.

Job description:

The End User Experience – Print/Device team is dedicated to testing and providing support for client endpoint devices, including laptops, desktops, printers, monitors, and other peripherals.

Required Skills

  • A minimum of 2 years of technical support experience in a computer support environment.
  • An associate’s degree in computer science and/or business, or an equivalent level of work experience.
  • Ability to thrive in a customer-oriented, collaborative team environment.
  • Strong interpersonal, oral, and written communication skills to effectively engage with both technical and non-technical staff.
  • Experience in providing support on individual projects and initiatives within established scope, budget, and timeline.
  • Proficient in tracking corporate IT assets throughout the printer lifecycle.
  • Expertise in installing, supporting, and maintaining relevant print applications.
  • Experience in provisioning applications utilizing Microsoft System Center Configuration Manager (SCCM).
  • Competence in testing and supporting printer operating systems.
  • Proficiency in testing desktops, laptops, monitors, and peripherals.
  • Capable of configuring, troubleshooting, and repairing supported hardware.
  • Familiarity with opening tickets to monitor work performed for line of business partners via ServiceNow.
  • Knowledgeable in configuring and supporting related Windows Server applications.
  • Ability to lift weights exceeding 50 lbs.

Desired Skills

  • Support experience with desktop, print, and server operating systems.
  • Skills in configuring network connectivity, including mobile computing.
  • Functional understanding of information security and best practices.
  • Exceptional customer service skills.
  • Prior experience with Webjet Admin and HP printers.
  • Familiarity with ServiceNow.
  • Knowledge of PowerShell is a plus.
  • Willingness to be on-site at Tiedeman, OH or Albany, NY for hardware testing as necessary.

Essential Job Functions

  • Provide support for Key’s computer platforms at corporate, campus, and retail locations.
  • Deliver a high standard of customer service to Key’s internal client base.
  • Maintain effective communication with end users.
  • Setup, maintain, and troubleshoot Microsoft Windows and Apple macOS environments.
  • Complete assigned tickets within service level agreements (SLA).
  • Apply industry-standard concepts, practices, and procedures.
  • Adhere to documented guidelines while performing job functions.
  • Communicate with clarity and professionalism.
  • Collaborate closely with team members and produce comprehensive documentation.
  • Demonstrate a willingness to learn and adapt to new procedures.
  • Embrace mentorship and training opportunities.
  • Schedule, coordinate, and facilitate meetings with team members, peers, and vendors.
  • Address and resolve issues for line of business (LOB) partners while understanding their technology needs.
  • Be available for on-call support, including weekends and weeknights.

Training Provided

  • Training will be offered as appropriate.

Compensation and Benefits
This position offers an annual base salary ranging from $60,000 to $75,000, depending on location and job-related factors such as level of experience. Additionally, compensation includes the potential for short-term and deferred incentive compensation, contingent upon individual and company performance. For a comprehensive list of benefits associated with this role, please refer to the provided information.

Job Posting Expiration Date: 01/21/2025

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to fostering a diverse, equitable, and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected category. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply through this site may request reasonable accommodations by reaching out via email.

Job Posting Date: Sat, 11 Jan 2025 06:46:58 GMT

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