Member Services Representative-Crunch Fitness – Fit Fusion LLC

Job Description

Job Title: Member Services Representative

Company: Crunch Fitness – Fit Fusion LLC

Location: Kentwood, MI

Pay: $10 – 15 per hour

AI Pay Analysis: The hourly rate of $10 to $15 for a Member Services Representative in Kentwood, MI, is below the industry standard, particularly for customer service roles that often require strong communication and problem-solving skills. According to recent data, the average hourly wage for similar positions in Michigan typically ranges from $13 to $20, depending on experience and specific responsibilities. Consequently, while the offered rate might attract entry-level candidates, it may not be competitive enough to retain skilled employees or attract individuals with relevant experience, given the rising cost of living and wage expectations in the region.

Job description:
Benefits:

– Performance-based bonus opportunities
– Employee discounts
– Flexible scheduling
– Opportunities for advancement

The Member Services Representative plays a critical role in fostering an engaging and vibrant fitness environment while providing exceptional customer service to our members. This position requires a passion for fitness and a genuine enthusiasm for serving others, ensuring an outstanding member experience at the gym.

Responsibilities:

– Greet all members and guests, emphasizing member engagement and retention.
– Assist with the sales of memberships, retail products, and tanning services.
– Promote membership benefits, including tanning, group fitness classes, small group training, and childcare services.
– Meet enrollment expectations for new members.
– Ensure all members and guests are checked in according to company procedures, addressing any check-in alerts as necessary.
– Answer phone inquiries courteously and professionally.
– Communicate information regarding special events to members and guests.
– Facilitate member requests or escalate them to a manager as appropriate.
– Maintain a professional and courteous demeanor at all times.
– Be well-versed in all club facilities, services, programs, and operational hours.
– Keep the work area clean and organized.
– Navigate all areas of the front desk, including check-in, Relax & Recover, guest services, and membership sales.
– Complete opening and closing checklists and related duties.

Requirements:

– A minimum of 1 year of experience in a service-oriented role is preferred.
– Strong communication skills, with proficiency in reading and writing.
– A strong orientation towards customer service.
– CPR/AED certification is required (may be obtained within 30 days of hire).

Physical Requirements:

– Ability to lift or move up to 50 lbs.
– The role requires physical effort, including prolonged standing and walking.

Reporting Structure:

– The position reports directly to the General Manager and the Assistant General Manager.

Job Posting Date: Tue, 21 Jan 2025 06:21:24 GMT

Apply now!