General Manager – Hilton Garden Inn EBL-Suburban Inns

Job Description

Job Title: General Manager – Hilton Garden Inn EBL

Company: Suburban Inns

Location: Grand Rapids, MI

Pay: $65000 per year

AI Pay Analysis: The annual salary of $65,000 for a General Manager at a Hilton Garden Inn in Grand Rapids, MI translates to an hourly rate of approximately $31.25. This figure appears to be on the lower end of the scale for hotel general managers in that region, where typical salaries can range from $70,000 to $90,000 depending on experience, hotel size, and market demand. According to industry standards, particularly for a branded establishment like Hilton, which often requires a strong background in hospitality management, operational expertise, and customer service excellence, the compensation may not be competitive. Therefore, while the salary may attract candidates, it might not retain qualified talent or reflect the responsibilities expected in such a managerial role within the hospitality sector.

Job description:

The Hilton Garden Inn offers a vibrant and fast-paced work environment with abundant opportunities for professional advancement. We invite you to become a part of the premier team in the Hospitality Industry.

General Manager:

• Full-Time Position
• Starting Salary: $65,000 annually, commensurate with experience; negotiable

As the General Manager, you will be responsible for overseeing all aspects of the property, including leadership, management, team accountability, and consistently exceeding guest expectations while adhering to government regulations, Suburban Inns policies, and brand standards.

Benefits Include:

• Discounts at hotel and restaurant venues
• Earned Paid Time Off for all team members
• Comprehensive health, vision, dental, and life insurance for full-time team members
• Flexible work schedules
• Holiday pay
• Eight hours of paid volunteer time annually
• Opportunities for advancement and professional growth
• Monetary recognition and referral programs
• Fully paid maternity, paternity, or adoption leave for eligible employees
• Employee Assistance Program (EAP) offering three complimentary counseling sessions, access to an online library, and consultations on legal, financial, and elder care matters

Essential Functions:

• Extend a warm and welcoming greeting to all guests, creating personal connections that demonstrate their value.
• Implement and oversee the general policies established by company leadership, in collaboration with Human Resources.
• Plan, develop, and approve operational policies, programs, and regulations in line with organizational policies.
• Maintain and improve organizational structure as necessary.
• Establish and oversee personnel policies, including training and professional development initiatives.
• Stay informed about developments in the industry by attending conferences, workshops, and meetings.
• Coordinate the development of operating budgets and monitor financial statements, implementing corrective actions as needed.
• Ensure compliance with all applicable laws at local, state, and federal levels related to property operations.
• Oversee the maintenance and care of all physical assets and facilities.
• Establish, monitor, and enforce purchasing policies and procedures.
• Manage cash flow and oversee financial safeguarding measures.
• Liaise with department heads and Human Resources on personnel matters, including compensation and performance evaluations.
• Engage in community activities to enhance property prestige and fulfill corporate social responsibilities.
• Serve as a conduit between management staff and company leadership.
• Develop and communicate a management philosophy that drives optimal results, employee morale, and guest satisfaction.
• Provide executive-level reports and support materials.
• Establish and approve workloads, work methods, and performance standards.
• Maintain relations with law enforcement, fire officials, and other governmental entities.
• Manage all purchasing, receiving, storage, and preparation of products, supplies, and equipment.
• Ensure cleanliness and sanitation of all facilities in compliance with local health standards and brand guidelines.
• Responsively handle emergencies including fires, accidents, and security breaches.
• Promote property-wide safety and security through training, inspections, and preventative measures.
• Convene and lead meetings with departmental managers, as well as conduct property-wide personnel meetings.
• Collaborate closely with vendors, contractors, and service providers.
• Lead, manage, and hold team members accountable to Suburban Inns’ performance standards, applying disciplinary measures as necessary.
• Maintain unity and open communication across all departments and properties.
• Share Manager on Duty shifts during weekends.
• Conduct daily property walk-arounds to address any encountered issues.
• Adhere to all Suburban Inns processes.
• Demonstrate regular and reliable attendance.
• Undertake special projects as requested by company leadership.

Position Requirements:

• Minimum Knowledge: Ability to interpret information and perform arithmetic functions; proficient in typing, record-keeping, or word processing; strong communication skills.
• Education and Experience: A bachelor’s degree or equivalent related experience is required, with a preference for candidates possessing two years of Assistant General Manager experience.
• Licenses and Certifications: Completion of General Manager school through the brand is required, along with strong interpersonal and communication skills. A valid driver’s license with a clean driving record is essential.
• Work Schedule: The position requires flexibility to work during the day, evening, night, holidays, and weekends based on business needs.
• Required Travel: Occasional travel to other Suburban Inns properties or off-site meetings may be necessary.

Uniform and Appearance Guidelines:

• Uniform: Professional attire following Suburban Inns guidelines.
• Appearance: Hair must be well-groomed. All facial piercings and tattoos that cannot be covered by a work uniform must receive management approval. Tattoos deemed offensive based on various characteristics are prohibited and must be covered. This policy is enforced by the position’s supervisor, with adherence to non-discrimination principles. The Vice President of Operations retains authority to override any decisions made.

As a dynamic organization in a rapidly evolving industry, the responsibilities associated with this position may change over time to meet business needs. The successful candidate may be expected to undertake additional tasks as necessary.

Job Posting Date: Thu, 16 Jan 2025 03:07:01 GMT

Apply now!