Front Desk/ Communication Specialist-Erickson Senior Living

Job Description

Job Title: Front Desk/ Communication Specialist

Company: Erickson Senior Living

Location: Novi, MI

Pay: $15 per hour

AI Pay Analysis: An hourly rate of $15 for a Front Desk/Communication Specialist in Novi, MI, appears to be on the lower end of the spectrum compared to industry standards. As of 2023, the average hourly wage for similar roles in the area typically ranges from $16 to $20, depending on experience, specific responsibilities, and employer type. While entry-level positions may start around $15, candidates with relevant experience or specialized skills often command higher pay. Therefore, while this rate may attract initial interest, it may struggle to retain talent or compete effectively with other local employers offering better compensation and benefits.

Job description:

Location: Fox Run Village by Erickson Senior Living
Compensation: Commensurate with experience, starting at $15 per hour.

Join our esteemed team as a Communications Specialist (Front Desk), an essential position within our community. As the primary point of contact for residents, family members, and candidates, you will play a pivotal role in shaping their experience, fostering a warm and welcoming atmosphere.

What we offer:

• A culture that values diversity, inclusion, equity, and belonging, reinforcing our mission, vision, and values.
• Comprehensive medical, dental, and vision packages, which include annual reimbursements for qualified wellness expenses, personal health coaching, and telemedicine options.
• Paid Time Off (PTO) Plans, along with company-paid volunteer hours for eligible team members, in accordance with applicable state law.
• A 401(k) plan for all team members aged 18 and over, with a company match of 3%.
• Onsite medical centers offering wellness visits and sick care for all team members over 18 years of age.
• A 30% discount on food and beverages at onsite dining venues, along with additional healthy meal options at discounted prices.
• Opportunities for professional growth—advance with our organization as we expand our current communities and open new ones.
• Educational assistance, certification reimbursement, and access to over 6,000 courses through our online learning library, aimed at enhancing existing skills and acquiring new ones.

How you will make an impact:

• Warmly greet and direct our residents, visitors, and staff, while addressing questions and concerns with efficiency.
• Respond to emergency calls from residents and staff, dispatching appropriate personnel while paging on-call physicians as necessary, in a calm and accurate manner.
• Monitor all emergency pull cords for Independent Living residents to ensure their safety.
• Track the status of residents involved in various situations, such as hospital transport.
• Maintain an organized list of residents, categorized alphabetically and by their apartment location.
• Assist in ensuring accurate census information, including hospitalizations and resident status updates, while tracking residents who are away and coordinating their return.
• Log all resident packages, notify residents of package availability via notices, ensure the proper dispatch of all mail through U.S. Mail at the end of each day, and sort and distribute inter-office mail effectively.

What you will need:

• Receptionist experience is required.
• Exceptional verbal communication skills.
• The ability to multitask effectively.

Please note that specific state regulations and requirements may apply and will take precedence over the requirements outlined in this job description.

Fox Run is a picturesque 108-acre continuing care retirement community located in Novi, Michigan. We are part of a rapidly expanding national network of communities managed by Erickson Senior Living, one of the largest and most respected providers of senior living and health care in the country. At Fox Run, we strive to enhance the lives of our residents by delivering on our commitments to a vibrant lifestyle, financial stability, and focused health and well-being services. As part of our team, you will enjoy flexibility and a positive work-life balance that supports your personal and professional aspirations, with a strong commitment to your development and growth.

Erickson Senior Living, along with its affiliates and managed communities, is an Equal Opportunity Employer. We are devoted to ensuring a workplace free from unlawful discrimination and harassment based on race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information, or any other category protected by federal, state, or local law.

Job Posting Date: Tue, 14 Jan 2025 08:37:34 GMT

Apply now!