Front Office Coordinator Float – Fenton, MI-Athletico

Job Description

Job Title: Front Office Coordinator Float – Fenton, MI

Company: Athletico

Location: Fenton, MI

Pay: $15 per hour

AI Pay Analysis: An hourly rate of $15 for a “Front Office Coordinator Float” in Fenton, MI appears to be on the lower end of the spectrum when compared to industry standards. As of my last data update in October 2023, the average hourly wage for similar administrative roles in Michigan typically ranges from $16 to $25 per hour, depending on factors such as experience, specific job responsibilities, and company size. While cost of living considerations may play a role in wage levels, this rate may not fully reflect the skill set and responsibilities expected of a Front Office Coordinator, potentially leading to challenges in attracting qualified candidates. Therefore, the offered rate could be deemed less competitive within the current job market in the area.

Job description:
Position Overview
Athletico’s overarching mission is to empower individuals, instill hope, and transform lives through exceptional fitness, performance, and rehabilitative services. We achieve this by delivering personalized care focused on education and the prevention of future injuries. Our commitment to our Core Values—unity, business understanding, recognition, a people-centric approach, accountability, continuous innovation, and integrity—forms the foundation of our distinctive culture.

Position Summary:
Reporting to the Clinic Manager, the Patient Experience Coordinator serves as the pivotal first and last point of contact for patients, ensuring a superior front-office experience. This role is essential in delivering exemplary customer service throughout the patient’s physical therapy journey at Athletico.

Benefits offered with this full-time position:
– Medical & Rx, Dental and Vision (eligibility begins day one of employment)
– NEW FOR 2025 – KinderCare Discount
– NEW FOR 2025 – Headspace for Friends/Family
– HSA, Healthcare FSA, Dependent Care FSA
– Progyny Fertility Benefit
– Critical Illness, Accident, and Hospital Indemnity Insurance
– Company Paid Basic Life / AD&D
– Supplemental Life Insurance (Employee, Spouse, Child)
– Company Paid Short-Term and Long-Term Disability
– Company Paid Maternity and Parental Leave
– Adoption and Surrogacy Expense Reimbursement
– Legal and Credit Monitoring
– 15 days PTO (accruing starts immediately upon hire)
– 6 Major Holidays off plus 2 floating holidays annually
– Additional compensation opportunities beyond base pay
– Bereavement Time Off and Resources
– Commuter: Pre-Tax Transit and Parking
– Retirement 401(k) (for 21+) with Per-Pay Company Match
– SoFi Financial Wellness Tools and Loan Resources
– HUSK Fitness Resources and Gym Discounts
– Home, Auto, and Pet Insurance
– Employee Assistance Program (EAP)
– Employee Discount Program
– Plus more!

Essential Duties and Responsibilities:
The following is a non-exhaustive list of responsibilities. You may be required to perform additional tasks based on changing roles and the overall business objectives of the organization.
– Provide professional, friendly, and compassionate service to patients and physical therapy staff, encompassing issue resolution, scheduling, new patient onboarding, insurance verification, and billing.
– Manage clinic scheduling to optimize patient flow and match patients with the most suitable clinician for their needs.
– Facilitate new patient onboarding, including facility tours, data collection, and introductions to physical therapy staff.
– Obtain and verify patient medical insurance information while managing insurance requirements, informing patients of benefits and payment options.
– Coordinate the communication of patient progress to physicians, nurse case managers, adjusters, and attorneys on behalf of physical therapists.
– Assist in managing patient expectations based on clinical findings, including treatment frequency and duration, progression toward functional goals, and discharge planning. Serve as a point of contact for post-care needs.
– Organize cultural events, such as celebrating patients’ physical therapy goals, in collaboration with the clinical team to ensure recognition and appreciation of each patient.
– Implement and reinforce administrative and patient experience Standard Operating Procedures (SOPs) and best practices within the clinic.
– Provide general office, receptionist, and clerical support to the assigned location.

Qualifications:
– Education:
– High School Diploma or GED
– Knowledge and Technical Skills:
– Excellent customer service skills
– Proficient in MS Office, Outlook, and Excel
– Familiarity with healthcare insurance benefits and coverage is preferred
– Experience in requesting and managing customer payments is advantageous

– Language Skills:
– Proficient in reading, writing, and speaking English

– Physical Demands:
– Capability to engage in office activities, including remaining stationary for extended periods, stooping/kneeling/crouching, navigating the office environment, and effective verbal and written communication.
– Ability to perform fine motor tasks including hand manipulation and keyboarding, alongside visual tasks requiring close range, distance, peripheral vision, depth perception, and focus adjustment.

– Work Environment:
– Typical of a standard office environment, characterized by a low noise level and minimal extraordinary environmental factors.

Athletico is committed to equal employment opportunities for all employees and applicants and prohibits any form of discrimination or harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy encompasses all employment terms and conditions, including recruiting, hiring, placement, promotion, termination, and compensation.

Salary Range:
– Minimum: USD $15.00/Hr.
– Maximum: USD $23.50/Yr.

Job Posting Date: Sun, 19 Jan 2025 03:18:38 GMT

Apply now!