Part Time Member Services-Planet Fitness

Brunswick, OH
January 25, 2025
Part Time
Apply Now
Average Pay*: $9 - $13
*average hourly rate for this position in your area
Deadline date:
$0 - $16

Job Description

Rate this Job

Job Title: Part Time Member Services

Company: Planet Fitness

Location: Brunswick, OH

Pay: $13 – 16 per hour

AI Pay Analysis: The hourly rate of $13 to $16 for a “Part Time Member Services” role in Brunswick, OH, falls within the lower end of the pay spectrum for similar positions, particularly in retail or customer service sectors. According to recent data, the average hourly wage for customer service representatives in Ohio typically ranges from about $15 to $22, depending on factors such as experience, company, and specific responsibilities. Considering the cost of living in Brunswick, this pay rate is somewhat competitive but may not attract more experienced candidates or those seeking higher wages, especially if similar positions in nearby regions offer better compensation. Overall, while this rate is feasible, it may benefit from adjustment to better align with industry standards and attract a wider candidate pool.

Job description:

Benefits:

  • Complimentary Black Card Membership
  • Flexible scheduling options for college students
  • Dental insurance coverage
  • Employee discounts
  • Adaptable work schedule
  • Complimentary food and snacks
  • Provision of free uniforms
  • Health insurance availability
  • Opportunities for professional advancement

Job Summary:
Weekend shifts are available from 6 a.m. to 2 p.m., 9 a.m. to 5 p.m., 2 p.m. to 10 p.m., and 5 p.m. to 10 p.m. Weekday shifts primarily occur from 3 p.m. to 10 p.m., with exceptions on Mondays, Tuesdays, and Thursdays. We emphasize flexibility for college students. Employees will enjoy a free Black Card membership as part of their employment. Applicants must be available to work at least one weekend day.

The Member Services Representative plays a crucial role in enhancing the member experience by delivering exceptional customer service to Planet Fitness members, prospective members, and guests.

Essential Duties and Responsibilities:

  • Extend a warm welcome to members, prospective members, and guests while providing outstanding customer service.
  • Manage all front desk operations, including:
    • Answering phone calls in a courteous manner and assisting with various inquiries.
    • Checking members into our system.
    • Facilitating new member sign-ups.
    • Conducting tours for prospective members.
    • Making necessary updates to member accounts.
    • Addressing member questions and concerns promptly and professionally, escalating issues to the Assistant Manager or Manager as required.
    • Assisting in maintaining the club’s cleanliness and organization.

Qualifications/Requirements:

  • Previous customer service experience is preferred.
  • Basic proficiency in computer usage.
  • A strong commitment to fitness and health.
  • An enthusiastic and positive demeanor.
  • Punctuality and reliability are essential.
  • Outstanding customer service skills, with an ability to engage positively and professionally with both members and colleagues, consistently exceeding expectations.
  • Excellent listening skills with the ability to empathize and resolve issues effectively.
  • Capability to demonstrate diplomacy in all interactions while maintaining professionalism in behavior and language.
  • A High School diploma or GED equivalent is required.
  • Applicants must be 18 years of age or older.

Physical Demands:

  • Continuous standing and walking are required throughout the shift.
  • Regular verbal communication in person or over the phone is necessary.
  • Must be able to occasionally lift up to 50 pounds.
  • There may be occasional exposure to toxic chemicals during the shift.

Job Posting Date: Sun, 19 Jan 2025 01:49:01 GMT

Apply now!

Related Jobs