Restaurant Shift Leader-Potbelly Sandwich Shop

Job Description

Job Title: Restaurant Shift Leader

Company: Potbelly Sandwich Shop

Location: Columbus, OH

Pay: $19 per hour

AI Pay Analysis: The hourly rate of $19 for a Restaurant Shift Leader in Columbus, OH, is relatively competitive but on the lower end compared to industry standards, which typically range from $20 to $25 per hour based on experience, responsibilities, and the type of establishment. In the Columbus area, factors such as cost of living, prevalent wage rates in the food and beverage industry, and the demand for skilled leadership roles in restaurants suggest that while $19 is above minimum wage and attractive for entry-level positions, it may struggle to attract experienced candidates or those in high-demand regions. Overall, to remain competitive and attract skilled leaders, restaurants might consider adjusting this rate.

Job description:

As a Restaurant Shift Leader, you will be part of a beloved neighborhood sandwich concept that has been delighting customers with warm, toasty sandwiches, hot soups, signature salads, hand-dipped shakes, fresh cookies, and a variety of other menu items, all customized to meet our customers’ desires for over 45 years. RRGPB of Ohio – Potbelly is dedicated to providing Fresh, Fast, and Friendly service in an environment that reflects our local community.

GENERAL DESCRIPTION
The Shift Leader’s primary responsibility is to exemplify and uphold the values of our company. This role involves leading a shift by managing and developing team members to deliver exceptional product quality and customer service, while simultaneously driving sales and managing costs. The Shift Leader will adhere to standard operating procedures across essential focus areas, including but not limited to:

Pay: Up to $19.00 per Hour

People

• Provide leadership to Associates during shifts, including task assignment (cleaning, line duties, opening/closing responsibilities), feedback, and training.
• Understand and promote adherence to personnel policies, labor laws, and safety procedures.
• Ensure compliance with all security protocols (including cash handling and opening/closing procedures).
• Manage the transition into opening and closing duties.

Customers

• Strive to create exceptional experiences for our customers.
• Address and resolve customer complaints and issues effectively.
• Empower Associates to ensure that all customers leave satisfied.
• Implement and uphold all food safety standards and practices.

Sales

• Oversee the opening, transition, and closing of shifts with minimal supervision.
• Organize and manage the work line while delegating tasks to Associates.
• Maintain knowledge and uphold standards for product quality.
• Step in to perform line duties as needed.
• Ensure adherence to back-of-the-house procedural standards.
• Drive sales by effectively executing the marketing plan within the restaurant.

Profits

• Oversee and control food costs, labor, waste, and cash handling during the shift.
• Conduct cash drawer counts and maintain proper handling procedures.

EXPERIENCE, EDUCATION, AND BEHAVIORS

• A minimum of one year of supervisory experience in a restaurant or retail environment is required.
• A high school diploma is the minimum educational requirement.
• All Shift Leaders and Managers must successfully complete training and obtain Food Safety Certification.
• Ability to communicate effectively in English, both verbally and in writing, to perform job responsibilities.
• Excellent customer service skills are essential.
• Strong verbal and written communication abilities.
• Exceptional organizational skills with the capacity to manage multiple tasks.
• Capability to operate in a fast-paced, high-volume environment while maintaining excellent customer service.
• Candidates must be at least 18 years of age.

Job Posting Date: Fri, 24 Jan 2025 04:23:19 GMT

Apply now!