Lead Specialist- Recovery Collections-KeyBank

Brooklyn, OH
January 29, 2025
Full Time
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Average Pay*: $20 - $30
*average hourly rate for this position in your area
Deadline date:
$19 - $25

Job Description

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Job Title: Lead Specialist- Recovery Collections

Company: KeyBank

Location: Brooklyn, OH

Pay: $18.75 – 24.52 per hour

AI Pay Analysis: The hourly rate of $18.75 to $24.52 for the “Lead Specialist – Recovery Collections” role in Brooklyn, OH, appears to be within a reasonable range but may be somewhat lower than the national average for similar positions. According to industry standards, collections specialists can earn between $20 to $30 per hour depending on factors like experience, company size, and specific job responsibilities, with lead or supervisory roles typically commanding higher wages. Considering the cost of living in the Cleveland metropolitan area, where Brooklyn is located, these rates may be competitive, but they could also reflect a need for employers to offer more attractive compensation to attract and retain skilled professionals in this field.

Job description:

Location: 4910 Tiedeman Road – Brooklyn, Ohio 44144

We are seeking a Recovery Collector to join our dynamic Collections Team, specializing in the collection of payments for delinquent loans categorized as charge-off accounts. This entry-level opportunity serves as an excellent gateway into a corporate environment. At KeyBank, our commitment is to act as trusted client advisors.

This position is hybrid, requiring on-site work at least one day per week, with the in-office day scheduled for Friday.

Available Shifts:
Monday – Thursday: 12:30 PM – 9:00 PM
Friday: 8:00 AM – 4:30 PM
Rotating Saturdays: 8:00 AM – 2:00 PM

Training:
Participants will undergo two weeks of training from 8:30 AM to 5:30 PM.

Essential Job Duties:

  • Engage in the collection of delinquent payments on all charge-off loans.
  • Utilize various resources to locate delinquent members who do not respond to calls or letters.
  • Adhere to all applicable Federal and State Regulations associated with the role.
  • Comply with the guidelines established by the Fair Debt Collections Practices Act (FDCPA), which delineates acceptable debt collection techniques and methods.
  • Spend approximately 90% of the day communicating with customers to negotiate payments or establish settlement agreements, with the remaining 10% dedicated to documenting calls and participating in training or meetings.
  • Employ strong negotiation skills to effectively communicate the benefits of debt repayment to customers.
  • Follow a predefined schedule established by management for breaks and lunches, minimizing time away from calls.
  • Provide assistance to our Lines of Business (LOB) Partners with call overflow when necessary.

Required and/or Preferred Qualifications:

  • Generally, 1 year of experience in a customer service or collections role is preferred, but not required.
  • Ability to work from home 3-4 days per week in a quiet office environment with minimal distractions.
  • Willingness to work overtime as business needs dictate.
  • Demonstrated excellent verbal and written communication skills, along with strong interpersonal abilities.
  • Proven ability to perform under pressure and meet critical deadlines.
  • Possess analytical, research, and problem-solving skills.
  • Quick learner who is open to asking questions for clarity.
  • Comfortable navigating multiple computer systems and applications.
  • Proficient in Microsoft Office applications.
  • Expected to maintain a commendable attendance record.
  • Moderate knowledge of banking policies, procedures, and governmental regulations.
  • Proven capability to manage high transaction volumes with accuracy.

Compensation and Benefits
This position offers a base hourly rate ranging from $18.75 to $24.52, depending on factors such as location and level of experience. Please refer to our benefits overview for more details on the full range of benefits available to this role.

Job Posting Expiration Date: 02/02/2025

KeyCorp is an Equal Opportunity and Affirmative Action Employer, dedicated to fostering a diverse, equitable, and inclusive workplace. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected categories. Individuals with disabilities or disabled veterans who need assistance with the application process are encouraged to request reasonable accommodations via email.

Job Posting Date: Wed, 29 Jan 2025 02:08:39 GMT

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