Platform Engineer / Deployment Engineer-DevCare Solutions

Job Description

Job Title: Platform Engineer / Deployment Engineer

Company: DevCare Solutions

Location: Harrisburg, OH

Pay: $80000 per year

AI Pay Analysis: An annual salary of $80,000 for a “Platform Engineer / Deployment Engineer” in Harrisburg, OH, translates to approximately $38.46 per hour (assuming 2080 working hours per year). This rate appears to be on the lower end compared to national averages for similar roles, which typically range from $90,000 to $130,000 annually depending on experience and specific company demands. While cost of living in Harrisburg is generally lower than in major metropolitan areas, the figure may still be considered less competitive, particularly for tech-related positions which often command higher salaries. Overall, while the base pay could be aligned with local non-tech industries, it may not fully reflect the market standards for platform and deployment engineering roles in the broader tech landscape.

Job description:

Founded in 2005, DevCare Solutions is a premier IT Solutions provider headquartered in Westerville, Ohio, with additional offices across the United States and India. We empower customers globally to excel through cutting-edge technology solutions and IT and non-IT staff augmentation services. Our commitment to excellence is reflected across all sectors we serve, driven by our core values of competence, innovation, integrity, and unique solutions and processes. We are proud to hold ISO 9000:2015 Certification, CMMI DEV/3 Certification, as well as MBE and WBE Certifications.

The Role

Responsibilities:

• Serve as the Technical Subject Matter Expert (SME) on enterprise-wide systems.
• Oversee the implementation of products and services requiring substantial Commonwealth oversight.
• Interpret, process, and analyze data to develop insightful business and operational dashboards.
• Manage the maintenance and troubleshooting of existing and future monitoring tools, including System Center Operations Manager, SolarWinds, Sight-Line, and Squared-Up.
• Identify opportunities for improvement in current processes and tools to enhance service and product quality.
• Create Azure Monitor resources and formulate Log Analytics queries.
• Develop, document, and maintain automations for on-premises and cloud environments.
• Construct, document, and maintain SOAP/REST/JSON/API calls using PowerShell or other compatible programming languages.
• Ensure connectivity of monitoring tools to endpoints, including troubleshooting as needed.
• Generate comprehensive documentation for new processes and update existing documentation as necessary.
• Record incidents and issues impacting monitoring services.
• Collaborate with the enterprise change manager to ensure standardization of processes and adherence to documented workflows.
• Partner with the Enterprise Incident Manager to ensure consistent application of Standard Operating Procedures (SOPs) in incident and problem management.
• Monitor incident and problem resolution activities for timely service restoration and effective root cause analysis.
• Manage and document operational procedures and responses from NOC teams related to service delivery and incident management.
• Ensure organized and secure documentation of all processes and workflows for future reference.
• Establish and maintain SOPs for all relevant operational functions.
• Promote the transition from informal, person-dependent workflows to formal, role-specific processes.
• Develop and implement a process documentation workflow that captures and updates all operational procedures regularly.
• Facilitate clear communication regarding changes, incidents, and problem management across the NOC.
• Create and manage distribution lists for both technical and non-technical stakeholders (ETSO) to ensure timely dissemination of NOC updates.
• Enable self-management options for distribution lists to streamline organizational communication.
• Collaborate closely with NOC staff to maintain effective communication on change, incident, and problem management on behalf of NUTSO.
• Foster collaboration across departments to synchronize efforts in incident, problem, and change communication.
• Adhere to and formulate recommendations aligning with executive public and enterprise policy objectives concerning the delivery of Commonwealth IT services.
• Utilize the ServiceNow Change Management tool to submit requests for changes.
• Lead the development of policies and procedures that align with Commonwealth standards and directives.
• Participate in enterprise change management meetings to ensure that enterprise-level service configuration and access changes do not adversely impact supported locations.
• Provide ongoing data submissions related to network availability, problem resolution, and infrastructure enhancements for inclusion in monthly and quarterly customer Service Level Agreement (SLA) reports.
• Design disaster recovery plans for the agency’s network infrastructure and participate in regular plan updates and testing exercises.
• Review technical manuals and literature, and participate in seminars, conferences, and training to stay informed on new information services, products, and developments in network technology.
• Perform additional related duties as assigned, including those outlined in the CoG Plan when activated. Respond to designated alternative locations as directed in the event of a catastrophic incident.

Ideal Profile

Qualifications:

• Minimum of 5 years of experience in SolarWinds administration/deployment.
• At least 5 years of experience in Ansible administration/deployment.
• A minimum of 3 years of experience with Log Analytics in Azure.
• 8 years of experience in MS Windows Server administration/deployment.
• Minimum of 3 years of experience in Linux Server administration/deployment.
• At least 5 years of PowerShell scripting experience.
• A minimum of 3 years of experience in Incident Management.

What’s on Offer?

• Join a company with a proven track record of success.
• Opportunity to positively impact and contribute to meaningful projects.
• Excellent opportunities for career development and advancement.

Job Posting Date: Fri, 24 Jan 2025 06:04:29 GMT

Apply now!