Customer Loyalty Representative – PT-Avis Budget Group

Job Description

Job Title: Customer Loyalty Representative – PT

Company: Avis Budget Group

Location: Romulus, MI

Pay: $15 per hour

AI Pay Analysis: The hourly rate of $15 for a part-time Customer Loyalty Representative in Romulus, MI, is generally considered below the industry standard. As of late 2023, customer service representatives, including those in customer loyalty roles, typically earn between $16 to $20 per hour, depending on experience and specific responsibilities. In Michigan and particularly in the Romulus area, where the cost of living is modest but rising, this wage may not attract a competitive talent pool and could lead to higher turnover rates. Therefore, while $15 may be acceptable for entry-level positions or minimal experience, it may be inadequate for retaining skilled employees or providing quality service in the long term.

Job description:

$15.00 per hour with the opportunity for monthly commissions. Shift premiums may also apply.

We are actively seeking enthusiastic, friendly, and engaging individuals to join our Avis Budget Group team. If you find yourself feeling unfulfilled in roles such as call centers, hotel counters, or retail cashier positions, this could be the perfect opportunity for you.

Key Responsibilities:

In this outdoor position, you will support our valued, frequent customers at our airport operations. Your responsibilities will include processing rentals for loyalty program members, offering additional products and services, and delivering exceptional customer service to enhance their travel experiences.

Employee Benefits:

• Competitive bi-weekly hourly wage plus commission/incentives (with unlimited earning potential; in New York and Puerto Rico, wages are paid weekly)
• Comprehensive on-the-job training
• Paid time off
• Medical, dental, and other insurance coverage
• Opportunity to contribute to a flexible spending account for public transportation or parking expenses (up to $270 tax-free)
• Retirement benefits (401k)
• Employee discounts on car rentals and Avis/Budget vehicle purchases

(Note: Benefits may vary based on full-time or part-time employment status and location.)

Ideal Candidate Attributes:

• Possession of a valid Driver’s License
• Basic computer skills (including typing and data entry)
• A personable demeanor with effective verbal communication capabilities
• Willingness to work outdoors
• Flexibility to accommodate various shifts
• Ability to sit, stand, and type for extended periods, as well as drive a variety of vehicles
• Must be at least 18 years of age and legally authorized to work in the United States
• This position necessitates regular on-site attendance and cannot be performed remotely
• Prior retail customer service experience in a fast-paced environment is a plus

About Us:

At Avis Budget Group, you will join a dedicated team of 25,000 individuals committed to driving the future of transportation with innovative, customer-centric solutions. Our performance-driven culture fosters an environment where we support one another in achieving our best through strong leadership, comprehensive training, and valuable rewards. We take pride in making a positive impact on the lives of our colleagues, customers, and the communities we serve.

Avis Budget Group is an Equal Opportunity Employer. Qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other category protected by applicable law.

Please note that this advertisement does not constitute a guarantee of employment. It outlines the general nature and responsibilities of this position, which may change based on business needs. Compensation and benefits information is accurate as of the posting date and may be subject to modification at any time, with or without notice, pursuant to applicable law. The position may be affiliated with any Avis Budget Group member organization.

Job Posting Date: Thu, 30 Jan 2025 05:10:41 GMT

Apply now!