Night Auditor-Holiday Inn

Grand Rapids, MI
January 30, 2025
Part Time
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Average Pay*: 13 to 18
*average hourly rate for this position in your area
Deadline date:
$0 - $0

Job Description

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Job Title: Night Auditor

Company: Holiday Inn

Location: Grand Rapids, MI

Pay: $17 per hour

AI Pay Analysis: The hourly rate of $17 for a Night Auditor in Grand Rapids, MI, is generally below the average wage for this role, which typically ranges from $18 to $22 per hour depending on experience and specific employer factors. While the cost of living in Grand Rapids is relatively moderate compared to larger metropolitan areas, this rate may not be competitive enough to attract or retain qualified candidates, especially considering the responsibilities involved, which often include managing front desk operations, resolving guest issues, and handling financial tasks overnight. Overall, while $17/hour may appeal to entry-level applicants, it may struggle to attract experienced professionals in the field.

Job description:

The Night Auditor is tasked with the preparation and execution of all Night Audit responsibilities while overseeing front desk operations during the overnight shift, typically from 11 PM to 7 AM. Key duties encompass registering guests and managing reservations, generating daily reports, balancing transactions, and conducting security checks.

Qualifications:

  • Minimum of one year of progressive experience in a hotel or related field is required.
  • A High School diploma or equivalent is a must.
  • Coursework in a related discipline is advantageous.
  • Previous supervisory experience is preferred.
  • Ability to work independently with minimal supervision is essential.
  • Familiarity with Accounting Principles is required.
  • Capable of problem-solving and troubleshooting to address guest concerns and respond to emergencies effectively.
  • Proficiency in Windows operating systems and company-approved spreadsheets and word processing is necessary.
  • Strong communication skills for conveying information clearly are essential.
  • Quick and accurate evaluation and selection of alternative courses of action are required.
  • Ability to maintain composure under stress and effectively manage workplace issues by anticipating and addressing problems is critical.
  • Must be adept at assimilating complex information from diverse sources and adjusting as necessary.
  • Competence in handling and understanding financial data along with basic arithmetic skills is required.
  • Must thrive in a self-managed environment.
  • Excellent listening skills to understand and clarify concerns from co-workers and guests are essential.
  • Composure and objectivity under pressure are necessary.

Responsibilities:

  • Approach all interactions with guests and colleagues in a courteous and service-oriented manner.
  • Maintain regular attendance in accordance with Aimbridge Hospitality standards, adapting to scheduling demands of the hotel.
  • Uphold high standards of personal appearance and grooming, adhering to brand guidelines for uniforms and name tags.
  • Ensure compliance with Aimbridge Hospitality standards and regulations, promoting safe and efficient hotel operations.
  • Foster an inviting and warm demeanor consistently.
  • Initiate and complete the End of Day process.
  • Generate and review all required reports for Food and Beverage auditing.
  • Complete the Night Audit checklist for computer procedures daily.
  • Reconcile day’s transactions, including movie revenue, telephone postings, valet laundry, and desk agent paperwork.
  • Uphold cashiering responsibilities in line with Front Office procedures under Aimbridge Hospitality standards.
  • Manage the Front Office computer system operation as per Aimbridge Hospitality standards.
  • Execute all Front Office functions during the hours of 11 PM to 7 AM.
  • Ensure periodic checks by the Midnight House Attendant of the building and guest corridors for security.
  • Address and follow through on all guest requests throughout the overnight shift.
  • Adhere to safety and emergency procedures in accordance with Aimbridge Hospitality standards.
  • Keep accurate records, including log books and other documentation, in compliance with Aimbridge Hospitality standards.
  • Maintain familiarity with all Aimbridge Hospitality policies and house rules.
  • Complete daily direct bills and submit them to the Property Accountant, with requisite documentation attached.
  • Maintain radio communication with colleagues throughout the shift.
  • Possess a comprehensive understanding of security procedures.
  • Ensure that associates remain attentive, friendly, and courteous to all guests, managers, and fellow team members.
  • Prepare and distribute the Daily Flash Report as required.
  • Transfer master or house accounts as necessary.
  • Distribute tasks, including revenue printouts and folios, as directed by Standard Operating Procedures.
  • Train new Night Auditors as requested by management.
  • Generate morning reports following Aimbridge Hospitality procedures.
  • Assign and deliver daily newspapers and manage Express Check-Out deliveries.
  • Ensure thorough nightly walk-throughs, including the removal of room service trays and tidying of pool and jacuzzi areas, as applicable.
  • Manage items for “Lost and Found” according to established standards.
  • Complete reports and miscellaneous duties as requested by management promptly.
  • Assist guests with food orders and serve food and beverage items professionally, while maintaining a clean and organized environment.
  • Participate in meetings as required by management.
  • Undertake any additional duties assigned by the Guest Services Manager or other members of management.

Job Posting Date: Wed, 29 Jan 2025 06:30:51 GMT

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