Administrative Assistant-IronRoad

Job Description

Job Title: Administrative Assistant

Company: IronRoad

Location: Solon, OH

Pay: $51000 per year

AI Pay Analysis: An annual salary of $51,000 for an Administrative Assistant in Solon, OH translates to approximately $24.52 per hour. This rate is somewhat competitive, as administrative assistant salaries can vary widely based on factors like experience and specific job responsibilities. According to data from the Bureau of Labor Statistics and salary aggregate websites, the average hourly wage for administrative assistants in the Cleveland metropolitan area typically ranges from $18 to $25 per hour, suggesting that this salary is on the higher end of the spectrum. However, it is important to consider the cost of living in Solon and any additional benefits or bonuses the role may offer, which could enhance overall compensation.

Job description:

IronRoad is conducting a confidential search for an experienced Administrative Assistant whose talents align with this direct hire opportunity for our client based in Solon, Ohio. We are seeking an individual with a positive attitude and a strong desire to support both clients and internal team members. If you are in search of a remarkable organization to join, this is the perfect fit!

Summary/Objective:
The Administrative Assistant serves as the primary point of contact for customers, vendors, and other stakeholders. This role is vital in facilitating the smooth operations of the Operations Team through a range of clerical and administrative tasks.

Essential Functions:

1. Manage incoming phone calls, ensuring timely re-direction as necessary.
2. Greet and guide visitors and clients effectively.
3. Coordinate and schedule travel, meetings, and appointments for the Sales Team.
4. Assist in planning and organizing events, including open houses, demonstrations, trade shows, and other assigned activities.
5. Maintain filing systems as assigned.
6. Retrieve requested information from records, emails, minutes, and related documents; prepare summaries of data as needed.
7. Address and resolve administrative inquiries and questions.
8. Monitor the company email account, responding appropriately and forwarding to relevant parties.
9. Communicate with the landlord regarding building maintenance and follow up on service requests as needed.
10. Aid in processing and fulfilling customer orders for parts and supplies.
11. Prepare necessary documentation for post-sale processes, including pre-installation, installation, and warranty.
12. Assist in the scheduling of company staff and third-party contractors, including vendor staff and electricians, in preparation for installations.
13. Support the dispatch of service technicians for incoming calls and ensure the creation of service tickets.
14. Help set up new customers or update existing customer accounts with relevant information.
15. Maintain customer confidentiality by ensuring sensitive information remains secure.
16. Provide backup support to other team members during schedule conflicts.
17. Perform any other related duties as assigned.

Competencies:

1. Customer service experience.
2. Strong verbal and written communication skills.
3. Problem-solving and analytical skills.
4. Proven time management abilities with a record of meeting deadlines.
5. Attention to detail.
6. Excellent organizational skills.
7. Ability to work collaboratively as part of a team.
8. Strong deductive reasoning skills.

Work Environment:
This position is based in a professional office environment. The role regularly utilizes standard office equipment, including computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Demands:
The responsibilities of this position require the ability to walk, stand, sit, use hands to handle objects, reach with hands and arms, balance, stoop, talk, and hear. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required include the ability to see near acuity, distinguish colors, and read documents.

Position Type/Expected Hours of Work:
This is a full-time position requiring daily office attendance, with working hours from Monday to Friday, 8:00 AM to 5:00 PM. Occasional evening and weekend work may be necessary based on job demands.

Required Education and Experience:

1. Associate degree in business or a related field.
2. 3-5 years of experience in an administrative role.
3. Basic understanding of clerical procedures and systems, such as recordkeeping and filing.
4. Ability to work independently.
5. Possess a current and valid driver’s license and minimum state-required insurance.
6. Proficiency in Microsoft Office Suite, with 3-5 years of experience.

Preferred Education and Experience:

1. Bachelor’s degree in a related field.
2. Experience with Adobe software.
3. Familiarity with databases for transactional and record-keeping purposes, such as QuickBooks or similar applications.

Work Authorization/Security Clearance (if applicable):
Must be a citizen of the United States of America.

Full-Time Position:
The annual compensation for this role is $51,000. A performance review will be conducted after 90 days, with the potential for a salary increase based on exceptional performance.

Job Posting Date: Sat, 25 Jan 2025 23:34:24 GMT

Apply now!