Night Auditor-Aimbridge Hospitality

Job Description

Job Title: Night Auditor

Company: Aimbridge Hospitality

Location: Grand Rapids, MI

Pay: $17 per hour

AI Pay Analysis: As of October 2023, an hourly rate of $17 for a Night Auditor position in Grand Rapids, MI, appears to be on the lower end of the spectrum. According to various salary data sources, including the Bureau of Labor Statistics and local job market insights, the average hourly wage for Night Auditors typically ranges from $18 to $22 per hour, depending on experience and the specific establishment. Additionally, factors such as benefits, shifts, and the level of responsibility can influence compensation. Thus, while $17 per hour may be acceptable for an entry-level position, it may not be competitive for more experienced candidates or in establishments that offer better pay structures.

Job description:

The Night Auditor plays a pivotal role in the preparation and execution of all Night Audit tasks, overseeing the front desk operations during the overnight shift, typically from 11 PM to 7 AM. Key responsibilities encompass the registration of guests, managing reservations, generating daily reports, balancing financial transactions, and conducting security checks throughout the hotel premises.

Qualifications:

• Minimum of one year of progressive experience in the hotel industry or a related field is required.
• High School diploma or equivalent is mandatory; college coursework in a related field is advantageous.
• Previous supervisory experience is preferred.
• Ability to work independently with minimal supervision.
• Proficient knowledge of accounting principles is essential.
• Strong problem-solving capabilities to address guest issues and respond to emergency situations.
• Proficient in Windows operating systems, as well as company-approved spreadsheets and word processing applications.
• Excellent communication skills to effectively convey information and ideas.
• Ability to make quick and accurate evaluations among alternatives.
• Capability to perform well in high-pressure situations.
• Competency in proactively identifying, preventing, and resolving workplace issues as necessary.
• Strong analytical skills to assimilate and modify complex data in response to specific needs.
• Comfortable working with financial information and performing basic arithmetic functions.
• Ability to thrive in a self-managed environment.
• Effective listening skills to understand and clarify concerns raised by guests and colleagues.
• Composure and objectivity under pressure are essential.

Responsibilities:

• Approach all interactions with guests and associates in a friendly and service-oriented manner.
• Adhere to attendance standards established by Aimbridge Hospitality, as scheduling may vary based on hotel needs.
• Maintain exemplary personal appearance and grooming in accordance with brand standards, including the wearing of the proper uniform and name tag.
• Comply consistently with Aimbridge Hospitality standards and regulations to ensure safe and efficient hotel operations.
• Foster a friendly and welcoming atmosphere at all times.
• Initiate and ensure the completion of the End of Day processes.
• Generate all necessary reports for Food and Beverage auditing.
• Execute the Night Audit checklist for daily computer procedures.
• Accurately balance daily transactions, including revenue from movies, telephone postings, valet services, laundry, and paperwork from servers and desk agents.
• Uphold cashiering responsibilities in accordance with Front Office procedures and Aimbridge Hospitality standards.
• Ensure proper operation of the Front Office computer system in line with Aimbridge Hospitality guidelines.
• Execute all Front Office duties during the hours of 11:00 PM to 7:00 AM.
• Coordinate with the Midnight House Attendant to ensure security checks of building and guest corridors.
• Address and fulfill all guest requests during the overnight shift.
• Adhere to safety and emergency protocols as dictated by Aimbridge Hospitality.
• Maintain accurate record-keeping as per Aimbridge Hospitality standards.
• Familiarity with all Aimbridge Hospitality policies and house rules is required.
• Process initial direct billings daily and deliver them to the Property Accountant; include all relevant folio and banquet check documentation.
• Maintain radio communication with other associates throughout the shift.
• Possess a comprehensive understanding of security protocols.
• Ensure that all associates remain attentive, friendly, helpful, and courteous to guests, management, and fellow team members.
• Prepare and circulate the Daily Flash Report as necessary.
• Manage the transfer of master or house accounts as required.
• Distribute work-related documents as outlined by standard operating procedures.
• Train new Night Auditors as per management requests.
• Generate morning reports according to established procedures.
• Assign daily delivery of newspapers and manage the delivery of Express Check-Outs.
• Ensure that nightly inspections include the removal of all room service trays and the tidiness of the pool and Jacuzzi area.
• Manage items for "Lost and Found" following established protocols.
• Complete reports requested by management in a timely fashion.
• Handle miscellaneous duties as required, including resetting Food and Beverage P.O.S. systems and preparing daily revenue summaries.
• Depending on hotel needs, assist guests with food orders and serve food and beverage items promptly while maintaining a clean and organized environment.
• Attend management-required meetings.
• Perform any additional duties as requested by the Guest Services Manager or other management personnel.

Job Posting Date: Wed, 29 Jan 2025 02:43:55 GMT

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